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<p>Data on the proportion of unsuccessful claims to Universal Credit which were a
result of (a) a claimant's lack of digital skills and (b) inadequate support for that
claimant is not gathered by the Department.</p><p> </p><p>The Universal Credit Full
Service Claimant Survey found that 98 per cent of claimants claimed online. This can
be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey"
target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p>
</p><p>For those claimants who are unable to access or use our digital services, there
is assistance available to make and maintain their claim using the Freephone Universal
Credit helpline. Face-to-face support is also available in all Jobcentres. In exceptional
circumstances, a home visit can be arranged to support a claimant in making and maintaining
their claim.</p><p> </p><p>Running alongside the national Jobcentre offer from 1 April
2019 is the Citizens Advice Help to Claim which support claimants in making a new
Universal Credit claim or moving from a legacy benefit to Universal Credit because
of a change of circumstances. Help to Claim offers tailored, practical support to
help people make their claim up to receiving their first full correct payment on time.
It is widely available online, through a Freephone number and face to face through
local Citizens Advice services.</p><p> </p>
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