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max date	2016-11-08
hansard heading	Social Security Benefits: Medical Examinations
question text	To ask the Secretary of State for Work and Pensions%2C if he will make it his policy to compensate people whose assessment appointments for personal independence payment or other benefits are cancelled more than a certain number of times by Atos or Capita.

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

grouped question UIN

question first answered

answering member


label

tabling member


label

79452

registered interest

date

22/07/2014

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Social Security Benefits: Medical Examinations

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, if he will make it his policy to compensate people whose assessment appointments for personal independence payment or other benefits are cancelled more than a certain number of times by Atos or Capita.

tabling member constituency

Birmingham, Hall Green

tabling member printed

Mr Roger Godsiff

uin

207007

answer

is ministerial correction

date of answer

01/09/2014

answer text

DWP does not operate a blanket approach to compensation. Claimants who consider their assessment has been delayed by Atos or Capita should in the first instance take this up with the relevant company, who each have their own complaints process. If the complaint cannot be resolved, complainants will be signposted to DWP’s independent complaint tier, the Independent Case Examiner (ICE). If the ICE upholds the complaint, they will recommend redress for any impact on the complainant, in line with DWP policy on <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/309964/financial-redress-maladministration-apr-14.pdf" target="_blank">Financial Redress for Maladministration</a>

answering member constituency

Forest of Dean

answering member printed

Mr Mark Harper

grouped question UIN

207006

question first answered

01/09/2014 15:47:10

answering member

1520

label	Biography information for Mr Mark Harper

tabling member

304

label	Biography information for Mr Roger Godsiff