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167421

registered interest
date	02/12/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many members of staff at HM Revenue and Customs are responsbile for determining whether UK company formation agents are fit and proper persons.
tabling member constituency	North East Cambridgeshire
tabling member printed	Stephen Barclay
uin	216883
answer	answer is ministerial correction date of answer 05/12/2014 answer text <p>HM Revenue and Customs (HMRC) is responsible for supervising the activities of some 2,600 businesses in the trust and company service providers sector under the Money Laundering Regulations, some of which undertake company formation activity on behalf of clients. Company formation is also carried out directly by Companies House, as well as by others such as lawyers and accountants that are not supervised by HMRC for the purposes of the Money Laundering Regulations.</p><p> </p><p> </p><p> </p><p>The staff employed in supervisory, intelligence and prosecutory functions are contained within a variety of lines of business in HMRC. As such the number of staff and budget dedicated specifically to company formation agents is variable and cannot be identified.</p><p> </p><p> </p><p> </p><p>There is a range of scenarios in which HMRC actions might result in a company formation agency stopping such activity, hence the information requested is not readily available.</p><p> </p> answering member constituency Witham answering member printed Priti Patel grouped question UIN 216808 216809 216810 question first answered 05/12/2014 14:04:58 answering member 4066 label Biography information for Priti Patel
tabling member	4095 label Biography information for Steve Barclay

167426

registered interest
date	02/12/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what budget has been allocated for staff of HM Revenue and Customs dealing with the regulation of company formation agents.
tabling member constituency	North East Cambridgeshire
tabling member printed	Stephen Barclay
uin	216809
answer	answer is ministerial correction date of answer 05/12/2014 answer text <p>HM Revenue and Customs (HMRC) is responsible for supervising the activities of some 2,600 businesses in the trust and company service providers sector under the Money Laundering Regulations, some of which undertake company formation activity on behalf of clients. Company formation is also carried out directly by Companies House, as well as by others such as lawyers and accountants that are not supervised by HMRC for the purposes of the Money Laundering Regulations.</p><p> </p><p> </p><p> </p><p>The staff employed in supervisory, intelligence and prosecutory functions are contained within a variety of lines of business in HMRC. As such the number of staff and budget dedicated specifically to company formation agents is variable and cannot be identified.</p><p> </p><p> </p><p> </p><p>There is a range of scenarios in which HMRC actions might result in a company formation agency stopping such activity, hence the information requested is not readily available.</p><p> </p> answering member constituency Witham answering member printed Priti Patel grouped question UIN 216808 216810 216883 question first answered 05/12/2014 14:04:58 answering member 4066 label Biography information for Priti Patel
tabling member	4095 label Biography information for Steve Barclay

167427

registered interest
date	02/12/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many members of staff at HM Revenue and Customs are involved in regulating and analysing company formation agencies in the UK.
tabling member constituency	North East Cambridgeshire
tabling member printed	Stephen Barclay
uin	216810
answer	answer is ministerial correction date of answer 05/12/2014 answer text <p>HM Revenue and Customs (HMRC) is responsible for supervising the activities of some 2,600 businesses in the trust and company service providers sector under the Money Laundering Regulations, some of which undertake company formation activity on behalf of clients. Company formation is also carried out directly by Companies House, as well as by others such as lawyers and accountants that are not supervised by HMRC for the purposes of the Money Laundering Regulations.</p><p> </p><p> </p><p> </p><p>The staff employed in supervisory, intelligence and prosecutory functions are contained within a variety of lines of business in HMRC. As such the number of staff and budget dedicated specifically to company formation agents is variable and cannot be identified.</p><p> </p><p> </p><p> </p><p>There is a range of scenarios in which HMRC actions might result in a company formation agency stopping such activity, hence the information requested is not readily available.</p><p> </p> answering member constituency Witham answering member printed Priti Patel grouped question UIN 216808 216809 216883 question first answered 05/12/2014 14:04:58 answering member 4066 label Biography information for Priti Patel
tabling member	4095 label Biography information for Steve Barclay

166945

registered interest
date	01/12/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what steps his Department is taking to ensure that HM Revenue and Customs' MP helplines are easily accessible for hon. Members and their staff.
tabling member constituency	Aberconwy
tabling member printed	Guto Bebb
uin	216531
answer	answer is ministerial correction date of answer 04/12/2014 answer text <p>HM Revenue and Customs operates some dedicated MP telephone hotlines and the contact information is available on the MPs website</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 04/12/2014 17:22:26 answering member 1529 label Biography information for Mr David Gauke
tabling member	3910 label Biography information for Guto Bebb

166946

registered interest
date	01/12/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if his Department will establish a dedicated VAT helpline for the offices of hon. Members to assist them in dealing with cases on behalf of constituents.
tabling member constituency	Aberconwy
tabling member printed	Guto Bebb
uin	216533
answer	answer is ministerial correction date of answer 04/12/2014 answer text <p>HMRC has no plans to establish a dedicated VAT helpline for the offices of Members of Parliament. HMRC receives far fewer enquiries from the public and MPs on business taxes such as VAT than for personal tax and benefits issues. In general, MPs seem content to write to HMRC about business tax issues or to use the existing call centre lines. This best meets the need of business taxpayers and MPs as often the issues are detailed and complex.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 04/12/2014 17:31:49 answering member 1529 label Biography information for Mr David Gauke
tabling member	3910 label Biography information for Guto Bebb

165910

registered interest
date	25/11/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the average length of time taken to answer calls to tax credit helplines was in the last 12 months.
tabling member constituency	Edinburgh East
tabling member printed	Sheila Gilmore
uin	215872
answer	answer is ministerial correction date of answer 28/11/2014 answer text <p>HM Revenue and Customs (HMRC) publishes quarterly information about our telephony performance, which is available on GOV.UK: <br><br>www.gov.uk/government/publications/business-plan-indicators</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/11/2014 14:35:43 answering member 1529 label Biography information for Mr David Gauke
tabling member	3965 label Biography information for Sheila Gilmore

156933

registered interest
date	20/11/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the (a) maximum and (b) average number of call options a customer can choose from when making a telephone call to HM Revenue and Customs' customer service helpline.
tabling member constituency	Alyn and Deeside
tabling member printed	Mark Tami
uin	215457
answer	answer is ministerial correction date of answer 27/11/2014 answer text <p>HM Revenue and Customs (HMRC) cannot say what the maximum and average number of call options are that customers can choose from when making a telephone call to one of their customer service helplines. This is because the options vary depending on which helpline the customer calls. <br><br>In addition HMRC uses automated speech recognition on its main helplines which responds to customers spoken requests, negating the need for them to select from a sequence of predetermined keypad options</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 27/11/2014 17:48:54 answering member 1529 label Biography information for Mr David Gauke
tabling member	1383 label Biography information for Mark Tami

156934

registered interest
date	20/11/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the average holding time has been for calls made to HM Revenue and Customs' customer service helpline in each year since 2010.
tabling member constituency	Alyn and Deeside
tabling member printed	Mark Tami
uin	215455
answer	answer is ministerial correction date of answer 27/11/2014 answer text <p>The Government publishes monthly performance figures from 2011-12 onwards. They are available at the following link:</p><p> </p><p> </p><p> </p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 27/11/2014 17:47:38 answering member 1529 label Biography information for Mr David Gauke
tabling member	1383 label Biography information for Mark Tami

156935

registered interest
date	20/11/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many operators were employed to answer calls made to HM Revenue and Customs' customer service helpline in each year since 2010.
tabling member constituency	Alyn and Deeside
tabling member printed	Mark Tami
uin	215456
answer	answer is ministerial correction date of answer 27/11/2014 answer text <p>This information requested is not available.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 27/11/2014 17:49:51 answering member 1529 label Biography information for Mr David Gauke
tabling member	1383 label Biography information for Mark Tami

114612

registered interest
date	05/11/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what estimate he has made of the integration costs likely to be incurred when passing HM Revenue and Customs Aspire Contract Work to potential new suppliers.
tabling member constituency	Telford
tabling member printed	David Wright
uin	213647
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>Over the 7 year period from 07/08 to 13/14 there is an annual c£3m productivity improvement a year on average.</p><p> </p><p>HM Revenue and Customs is in the process of preparing a Business Case to manage the end of the Aspire contract in June 2017.</p><p> </p><p>HMRC has one of the largest outsourced IT contracts in the world, enabling us to deliver a very wide range of services to more than 50 million customers.</p><p> </p><p>We are committed to delivering all this for the minimum cost to the taxpayer. As the NAO report recognises, the Aspire contract helped the department to collect almost £506 billion for the UK in the last year alone as well as improving services to customers.</p><p> </p><p>The NAO also recognises the progress that HMRC has made over the last two years in developing in-house technical skills, so that we are less dependent on external suppliers. For instance, we recently opened a new Digital Delivery Centre in Newcastle as part of our Digital transformation programme.</p><p> </p><p>We will continue to improve the performance of the contract over the next three years.</p><p> </p> answering member constituency Witham answering member printed Priti Patel grouped question UIN 213650 question first answered 17/11/2014 17:48:02 answering member 4066 label Biography information for Priti Patel
tabling member	1461 label Biography information for David Wright