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<p>We have introduced a temporary emergency video calling solution in recognition
of the importance of maintaining family contact while social visits have been temporarily
suspended in prisons in England and Wales. We have committed to the fact that there
will be no cost of video calls to either families or those in custody during this
time. At the appropriate time, we will consider future options for video calling across
the estate beyond Covid-19 restrictions, which may include a competition for such
services.</p>
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