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1351215

registered interest
date	18/08/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential effect of security and fraud risks posed by Post Office Card Account (POca) voucher alternatives offered in £100 denominations.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Margaret Ferrier
uin	40937
answer	answer is ministerial correction date of answer 08/09/2021 answer text <p>The new Payment Exception Service has been designed as a simple service to ensure customers have access to cash. Vouchers will be uploaded to a card or sent electronically via SMS text or email. Customers will need to cash the full amount of the voucher (vouchers are maximum £100) but do not have to cash all of their vouchers at the same time. This is a similar process to when customers used to be issued with Order Books and Girocheques.</p><p> </p><p>PayPoint retailers and the Post Office will ask for customer ID when someone cashes a voucher. Customers are provided with the list of acceptable ID in their welcome letter from the new PES supplier.</p><p> </p><p>In designing the new service, the same levels of security have been applied as they were to HMG PES. Fraud will be treated as a business as usual process in line with existing DWP Policy.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 08/09/2021 13:05:17 answering member 4142 label Biography information for Guy Opperman
tabling member	4386 label Biography information for Margaret Ferrier

1351216

registered interest
date	18/08/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the potential merits of introducing a secure alternative to the Post Office Card Account (POca) card for those without a bank account, which offers face-to-face support for those requiring assistance.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Margaret Ferrier
uin	40938
answer	answer is ministerial correction date of answer 08/09/2021 answer text <p>We recognise that not all of our customers are able to open and operate standard accounts, which is why we offer an alternative for those customers.</p><p> </p><p>The Post Office card account (POca) contract is due to end and the Department plans to start moving customers to the replacement Payment Exception Service (PES) during the coming months.</p><p> </p><p>The new PES is similar to Her Majesty’s Government Payment Exception Service (HMG PES) which has been in place since 2018 and is due to end in September 2021. The HMG PES service has successfully served our most vulnerable customers by the issue of vouchers which are uploaded to a card or sent electronically via SMS or email.</p><p> </p><p>The replacement PES has also been designed for customers who cannot open or manage a basic bank or standard account. We have ensured that the new service enables users to continue to obtain cash payments in their local area (including suburban and rural locations) following the end of the Post Office card account contract.</p><p> </p><p>Customers identified as at risk of harm will receive additional support before being migrated to the new service. This includes outbound calls to make contact with the customer or their nominated representative and referral to the DWP visiting service to make face-to-face contact where a call is unsuccessful or identifies that a visit is required. Post migration we will track the encashment of vouchers by all customers to ensure that they are accessing the payments they receive at the level we would expect. This post migration support is significantly stronger than currently exists for POca.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 08/09/2021 13:08:04 answering member 4142 label Biography information for Guy Opperman
tabling member	4386 label Biography information for Margaret Ferrier