Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed grouped question UIN question first answered answering member label
tabling member	label

Search

1693220

registered interest
date	04/03/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of expediting applications for Personal Independence Payments made by people with life-threatening conditions.
tabling member constituency	Strangford
tabling member printed	Jim Shannon
uin	16698
answer	answer is ministerial correction date of answer 12/03/2024 answer text <p>DWP is committed to improving the way the benefit system supports people nearing the end of their life.</p><p> </p><p>There is no automatic entitlement to PIP in relation to a health condition - except in cases of people nearing the end of life.</p><p> </p><p>A PIP claimant is currently regarded as being end of life if they suffer from a progressive disease and their death in consequence of that disease can reasonably be expected within 12 months.</p><p> </p><p>Special considerations apply to such claimants. Currently, claims are processed within 3 days on average.</p><p> </p><p>In the longer term, the Health Transformation Programme will transform the entire PIP service to simplify and shorten the application process for all PIP claimants, including those with life-threatening conditions.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 12/03/2024 17:07:18 answering member 4513 label Biography information for Mims Davies
tabling member	4131 label Biography information for Jim Shannon

1686876

registered interest
date	01/02/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many personal independence payment claims are outstanding.
tabling member constituency	Lewisham, Deptford
tabling member printed	Vicky Foxcroft
uin	12719
answer	answer is ministerial correction date of answer 08/02/2024 answer text <p>On 31<sup>st</sup> October 2023, there were 288,000 Personal Independence Payment (PIP) claims outstanding. This includes 257,000 new claims awaiting a decision by a Case Manager and 31,000 current claims due for reassessment.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 08/02/2024 16:07:57 answering member 4513 label Biography information for Mims Davies
tabling member	4491 label Biography information for Vicky Foxcroft

1685308

registered interest
date	26/01/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of the (a) numbers and (b) cost to the public purse of PIP claims from claimants with untreatable conditions who were successful at Tribunal; and what proportion of these were repeat Tribunal cases.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	11619
answer	answer is ministerial correction date of answer 01/02/2024 answer text <p>The information requested is not available.</p><p> </p><p>Detailed statistics on PIP can be found on <a href="https://stat-xplore.dwp.gov.uk/" target="_blank">Stat-Xplore</a>. The department holds data on a range of conditions. However, these are not collected in a way that allows them to be defined as untreatable. You can view the disability categories <a href="https://stat-xplore.dwp.gov.uk/webapi/metadata/PIP_AR_COC_Clearances_post2016/Disability.html" target="_blank">here</a>.</p><p> </p><p>Guidance on how to use Stat-Xplore can be found <a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/index.html" target="_blank">here</a>.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 01/02/2024 11:39:22 answering member 4513 label Biography information for Mims Davies
tabling member	4400 label Biography information for Margaret Greenwood

1681073

registered interest
date	10/01/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of people receiving Personal Independence Payments are in work as of 19 January 2024.
tabling member constituency	Wirral South
tabling member printed	Alison McGovern
uin	8972
answer	answer is ministerial correction date of answer 16/01/2024 answer text <p>The Department does not hold the data requested. We do not forecast employment among Personal Independence Payment (PIP) claimants, as it is not a material factor for PIP volumes or expenditure.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 16/01/2024 17:10:06 answering member 4513 label Biography information for Mims Davies
tabling member	4083 label Biography information for Alison McGovern

1677806

registered interest
date	13/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce the backlog in (a) Personal Independence Payment new claims and (b) Personal Independence Payment reviews.
tabling member constituency	Slough
tabling member printed	Mr Tanmanjeet Singh Dhesi
uin	6877
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>We have seen a decrease in PIP clearance times for new claimants since August 2021 with the latest statistics showing that the average end-to-end journey has reduced from 26 weeks in August 2021 to 15 weeks at the end of July. This means that we’re clearing claims faster than we were prior to the pandemic.</p><p> </p><p>This is because we:</p><ul><li>Are using a blend of phone, video and face-to-face assessments to support customers and deliver a more efficient and user-centred service.</li><li>Have increased case manager and Assessment Provider health professional resource; and</li><li>Are prioritising new claims, whilst safeguarding claimants awaiting award reviews, who have returned their information as required, to ensure their payments continue until their review can be completed.</li></ul><p> </p><p>In addition, the Health Transformation Programme (HTP) is creating a more efficient service and a vastly improved claimant experience, reducing journey times and improving trust in our services and decisions. This transformation includes introducing the option to claim for PIP online.</p><p> </p><p>Our actions to ensure new claimants receive their decision as quickly as possible, when we are receiving unprecedented volumes of new claims, has had an impact on our capacity to process award reviews. To handle any delays, we have introduced processes which allow a certain proportion of award reviews with sufficient and robust evidence to be conducted by Case Managers without referral to an Assessment Provider. In addition, where a claimant reports a change in their needs, whether at any point during their award or at award review, we are prioritising these.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 6878 question first answered 19/12/2023 15:39:10 answering member 4513 label Biography information for Mims Davies
tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi

1677809

registered interest
date	13/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the time taken by his Department to process Personal Independence Payment claims.
tabling member constituency	Slough
tabling member printed	Mr Tanmanjeet Singh Dhesi
uin	6878
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>We have seen a decrease in PIP clearance times for new claimants since August 2021 with the latest statistics showing that the average end-to-end journey has reduced from 26 weeks in August 2021 to 15 weeks at the end of July. This means that we’re clearing claims faster than we were prior to the pandemic.</p><p> </p><p>This is because we:</p><ul><li>Are using a blend of phone, video and face-to-face assessments to support customers and deliver a more efficient and user-centred service.</li><li>Have increased case manager and Assessment Provider health professional resource; and</li><li>Are prioritising new claims, whilst safeguarding claimants awaiting award reviews, who have returned their information as required, to ensure their payments continue until their review can be completed.</li></ul><p> </p><p>In addition, the Health Transformation Programme (HTP) is creating a more efficient service and a vastly improved claimant experience, reducing journey times and improving trust in our services and decisions. This transformation includes introducing the option to claim for PIP online.</p><p> </p><p>Our actions to ensure new claimants receive their decision as quickly as possible, when we are receiving unprecedented volumes of new claims, has had an impact on our capacity to process award reviews. To handle any delays, we have introduced processes which allow a certain proportion of award reviews with sufficient and robust evidence to be conducted by Case Managers without referral to an Assessment Provider. In addition, where a claimant reports a change in their needs, whether at any point during their award or at award review, we are prioritising these.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 6877 question first answered 19/12/2023 15:39:10 answering member 4513 label Biography information for Mims Davies
tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi

1677479

registered interest
date	12/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to monitor the (a) number and (b) nature of complaints made to (i) Capita and (ii) other external assessors for Personal Independence Payment applications.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6664
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>The department manages the PIP contracts robustly and has a full set of service level agreements setting out our expectations for service delivery.</p><p>It is important for providers to have their own complaints process to deal with dissatisfaction about the service they provide. This process signposts complainants to the Independent Case Examiner (ICE) if they are dissatisfied with the provider’s final response to their complaint.</p><p> </p><p>The process is designed to ensure that those complaining about third party provision have access to the same complaint escalation route as those who complain about services provided by Department for Work and Pensions (DWP). This encourages providers to resolve complaints at the earliest opportunity. It also gives providers the right incentives to offer good customer service and to comply with the Parliamentary and Health Service Ombudsman’s Principles of Good Complaint Handling.</p><p> </p><p>In each of the last five calendar years (2019 to date), the total number of cases where Personal Independence Payment (PIP) assessment providers (APs), Capita and Independent Assessment Services (IAS), received a complaint, are shown in the table below.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td><td><p><strong>2022</strong></p></td><td><p><strong>2023 to date</strong></p></td></tr><tr><td><p><strong>Capita</strong></p></td><td><p>2800</p></td><td><p>1390</p></td><td><p>1380</p></td><td><p>1380</p></td><td><p>1580</p></td></tr><tr><td><p><strong>IAS</strong></p></td><td><p>6140</p></td><td><p>2800</p></td><td><p>2390</p></td><td><p>1760</p></td><td><p>1830</p></td></tr></tbody></table><p>Please note:</p><p>- All volumes have been rounded to the nearest 10.</p><p>- All above data is derived from contractual management information produced by the APs.</p><p>- The above data is derived from unpublished management information, which is collected for internal departmental use only, and has not been quality assured to Official Statistics Publication standards.</p><p> </p><p> </p><p>All APs strive to provide an excellent service to claimants and are held to account for their performance. To put the above figures into context, the total number of complaints shown as a percentage of all completed assessments for the same period, are as follows:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td><td><p><strong>2022</strong></p></td><td><p><strong>2023 to date</strong></p></td></tr><tr><td><p><strong>Capita</strong></p></td><td><p>1.24%</p></td><td><p>0.74%</p></td><td><p>0.76%</p></td><td><p>0.56%</p></td><td><p>0.57%</p></td></tr><tr><td><p><strong>IAS</strong></p></td><td><p>0.87%</p></td><td><p>0.51%</p></td><td><p>0.41%</p></td><td><p>0.24%</p></td><td><p>0.23%</p></td></tr></tbody></table><p>Please note:</p><p>The above percentages have been derived from the unrounded totals.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 6663 question first answered 19/12/2023 15:40:18 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter

1677480

registered interest
date	12/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to monitor the quality of the (a) customer service and (b) assessments provided by (i) Capita and (ii) other external assessors for Personal Independence Payment applications.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6665
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>Quality is a priority for both the Personal Independence Payment (PIP) assessment providers (APs), Capita and Independent Assessment Services, and the department. There is a comprehensive performance regime which drives APs to meet stringent quality standards. Through robust contract management processes, we continually monitor and work with APs to manage performance and obtain maximum value. If they are unable to meet our expectations, we will work with them to address any issues, whilst seeking any financial compensation as appropriate under the terms of the contract.</p><p>Customer satisfaction is one of the service level agreements within the PIP contracts. Each providers’ customer satisfaction survey is undertaken by an independent third party, in line with the requirements of their individual contract. They have consistently exceeded their customer satisfaction target of 90%.</p><p>The Department for Work and Pensions (DWP) has an independent audit function that continually monitors performance and provides feedback to its providers. DWP works extensively with providers to make improvements to guidance, training and audit procedures to ensure a quality service. Quality performance is regularly reviewed through DWP and provider senior governance meetings at a national level and in each of the provider areas</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/12/2023 15:32:48 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter