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1677479

registered interest
date	12/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to monitor the (a) number and (b) nature of complaints made to (i) Capita and (ii) other external assessors for Personal Independence Payment applications.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6664
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>The department manages the PIP contracts robustly and has a full set of service level agreements setting out our expectations for service delivery.</p><p>It is important for providers to have their own complaints process to deal with dissatisfaction about the service they provide. This process signposts complainants to the Independent Case Examiner (ICE) if they are dissatisfied with the provider’s final response to their complaint.</p><p> </p><p>The process is designed to ensure that those complaining about third party provision have access to the same complaint escalation route as those who complain about services provided by Department for Work and Pensions (DWP). This encourages providers to resolve complaints at the earliest opportunity. It also gives providers the right incentives to offer good customer service and to comply with the Parliamentary and Health Service Ombudsman’s Principles of Good Complaint Handling.</p><p> </p><p>In each of the last five calendar years (2019 to date), the total number of cases where Personal Independence Payment (PIP) assessment providers (APs), Capita and Independent Assessment Services (IAS), received a complaint, are shown in the table below.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td><td><p><strong>2022</strong></p></td><td><p><strong>2023 to date</strong></p></td></tr><tr><td><p><strong>Capita</strong></p></td><td><p>2800</p></td><td><p>1390</p></td><td><p>1380</p></td><td><p>1380</p></td><td><p>1580</p></td></tr><tr><td><p><strong>IAS</strong></p></td><td><p>6140</p></td><td><p>2800</p></td><td><p>2390</p></td><td><p>1760</p></td><td><p>1830</p></td></tr></tbody></table><p>Please note:</p><p>- All volumes have been rounded to the nearest 10.</p><p>- All above data is derived from contractual management information produced by the APs.</p><p>- The above data is derived from unpublished management information, which is collected for internal departmental use only, and has not been quality assured to Official Statistics Publication standards.</p><p> </p><p> </p><p>All APs strive to provide an excellent service to claimants and are held to account for their performance. To put the above figures into context, the total number of complaints shown as a percentage of all completed assessments for the same period, are as follows:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td><td><p><strong>2022</strong></p></td><td><p><strong>2023 to date</strong></p></td></tr><tr><td><p><strong>Capita</strong></p></td><td><p>1.24%</p></td><td><p>0.74%</p></td><td><p>0.76%</p></td><td><p>0.56%</p></td><td><p>0.57%</p></td></tr><tr><td><p><strong>IAS</strong></p></td><td><p>0.87%</p></td><td><p>0.51%</p></td><td><p>0.41%</p></td><td><p>0.24%</p></td><td><p>0.23%</p></td></tr></tbody></table><p>Please note:</p><p>The above percentages have been derived from the unrounded totals.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 6663 question first answered 19/12/2023 15:40:18 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter

1676859

registered interest
date	11/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will take steps to allow (a) applicants and (b) appointees acting on behalf of an applicant to (i) request and (ii) receive an assessment report from the assessment provider before his Department makes a decision on an application.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6316
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>The Health Transformation Programme will transform the entire Personal Independence Payment (PIP) service, from finding out about benefits through to decisions, eligibility, and payments.</p><p> </p><p>We are working closely with key stakeholders such as charities and support organisations to make it easier for claimants and appointees to access our services and build greater trust in our decisions.</p><p> </p><p>As part of this, we will test a number of approaches regarding the feasibility of sharing assessment reports with people by default rather than on request.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/12/2023 14:59:08 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter

1676860

registered interest
date	11/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will take steps to allow (a) applicants and (b) appointees acting on behalf of an applicant for the personal independence payment to (i) request and (ii) receive an assessment report from the assessment provider before a further assessment on that application is carried out.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6317
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>Where a Personal Independence Payment (PIP) assessment has been undertaken by a healthcare professional on behalf of DWP a copy of the assessment report can be requested from the Assessment Provider and sent to the claimant or their appointee.</p><p> </p><p>Assessment reports can be requested as soon as the DWP decision has been made, and so claimants will have a copy before any subsequent reviews take place.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/12/2023 14:54:14 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter

1676861

registered interest
date	11/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will set a requirement for (a) his Department's assessors and (b) external assessment providers for personal independence payments to respond to applicant queries within a specified timeframe.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6318
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>We have interpreted your question to refer to general enquiries made by Personal Independence Payment (PIP) applicants to Independent Assessment Service and Capita and can confirm that there is no specified timeframe for them to respond to queries from applicants.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/12/2023 14:51:07 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter

1676862

registered interest
date	11/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will take steps to allow (a) applicants and (b) appointees acting on behalf of an applicant can request that his Department consider multiple assessment reports under each application.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6319
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>The Health Transformation Programme will transform the entire Personal Independence Payment (PIP) service, from finding out about benefits through to decisions, eligibility, and payments.</p><p><strong> </strong></p><p>We are working closely with key stakeholders such as charities and support organisations to make it easier for claimants and appointees access our services and build greater trust in our decisions.</p><p> </p><p>In the Health Assessment Service, we are exploring a number of ways to transform the claimant experience of health assessments, including by making use of previous assessment reports to ensure claimants don’t have to repeat information to the department.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/12/2023 14:51:16 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter

1676863

registered interest
date	11/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will take steps to require (a) his Department's assessors and (b) external assessment providers for personal independence payment applications to receive the same (i) initial training and (ii) continued professional development.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6320
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>All health professionals (HPs) receive comprehensive training in assessing functional capability relating to physical and mental health conditions. As referred to in <a href="https://questions-statements.parliament.uk/written-questions/detail/2023-12-08/6000" target="_blank">PQ6000,</a> both Personal Independence Payment assessment providers (APs), Independent Assessment Services and Capita, are required to supply the department with a training plan. This must set out in detail, the manner in which their training programme, both initial training and refresher training/continuing professional development (CPD), will be delivered. The plan should be developed in co-operation with the department and will be subject to departmental approval.</p><p> </p><p>APs must also evaluate the effectiveness of their training and CPD programmes. The format and timescales of the evaluation should be agreed with the department.</p><p> </p><p>This year’s Health &amp; Disability White Paper committed to developing the skills of HPs. In addition to their professional experience, HPs will take part in training to enable them to be matched to the functional impacts of specific health conditions.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/12/2023 14:48:19 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter

1677051

registered interest
date	11/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many staff his Department employs to determine the outcome of PIP claims as of 8 November 2023.
tabling member constituency	Slough
tabling member printed	Mr Tanmanjeet Singh Dhesi
uin	6262
answer	answer is ministerial correction date of answer 19/12/2023 answer text <p>The latest information of the number of Full Time Equivalent (FTE) staff who are in paid employment and undertake decisions on Personal Independence Claims is in the table below:</p><p> </p><table><tbody><tr><td><p>Benefit</p></td><td><p>ABM FTE</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>3,100</p></td></tr></tbody></table><p> </p><p>Source: Derived from the Department’s Activity Based Model (ABM)</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/12/2023 15:23:32 answering member 4513 label Biography information for Mims Davies
tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi

1676597

registered interest
date	08/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure consistency of (a) initial training and (b) continued professional development for assessors across all PIP assessment providers.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6000
answer	answer is ministerial correction date of answer 18/12/2023 answer text <p>The Department for Work and Pensions (DWP) has set out very clear rules for how Personal Independence Payment (PIP) health professionals (HPs) are recruited and trained, and how assessments will be carried out, both in guidance and in regulations. All HPs have been recruited and trained to standards set by, monitored, and approved by DWP.</p><p> </p><p>Both PIP assessment providers (APs), Independent Assessment Services and Capita, are required to supply the department with a training plan. This must set out in detail, the manner in which their training programme, both initial training and refresher training / continuing professional development (CPD), will be delivered. The plan should be developed in co-operation with the department and will be subject to departmental approval.</p><p> </p><p>APs must also evaluate the effectiveness of their training and CPD programmes. The format and timescales of the evaluation should be agreed with the department.</p><p> </p><p>This year’s Health &amp; Disability White Paper committed to developing the skills of HPs. In addition to their professional experience, HPs will take part in training to specialise in the functional impacts of specific health conditions.</p><p> </p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 18/12/2023 17:11:58 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter

1676598

registered interest
date	08/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many PIP applications disallowed at initial decision were later granted at (a) mandatory reconsideration stage, (b) appeal stage and (c) tribunal stage in each of the last five years.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6001
answer	answer is ministerial correction date of answer 18/12/2023 answer text <p>Table 1 shows the number of individuals not awarded Personal Independence Payment (PIP) at initial decision, and of those who were later granted PIP at mandatory reconsideration (MR) stage, appeal stage before tribunal hearing, and at tribunal stage by the financial year of the initial decision.</p><p /><p><strong>Table 1 </strong></p><p> </p><table><tbody><tr><td><p>Financial Year of Initial Decision</p></td><td><p>Number of individuals not awarded PIP at initial decision stage</p></td><td><p>Number of individuals first awarded PIP at MR stage</p></td><td><p>Number of individuals first awarded PIP via lapsed appeal</p></td><td><p>Number of individuals first awarded PIP at tribunal hearing</p></td></tr><tr><td><p>2018/19</p></td><td><p>201,410</p></td><td><p>14,820</p></td><td><p>6,440</p></td><td><p>24,320</p></td></tr><tr><td><p>2019/20</p></td><td><p>204,110</p></td><td><p>24,580</p></td><td><p>8,750</p></td><td><p>19,070</p></td></tr><tr><td><p>2020/21</p></td><td><p>207,300</p></td><td><p>30,340</p></td><td><p>8,090</p></td><td><p>10,590</p></td></tr><tr><td><p>2021/22</p></td><td><p>263,120</p></td><td><p>24,380</p></td><td><p>7,430</p></td><td><p>16,730</p></td></tr><tr><td><p>2022/23</p></td><td><p>356,810</p></td><td><p>10,350</p></td><td><p>6,180</p></td><td><p>9,930</p></td></tr></tbody></table><p> </p><p> </p><p>Table 2 shows the number of individuals not awarded Personal Independence Payment (PIP) at initial decision, and of those who were later granted PIP at mandatory reconsideration (MR) stage, appeal stage but before tribunal hearing, and at tribunal stage in Rhondda Cynon Taff local authority area by the financial year of the initial decision.</p><p> </p><p><strong>Table 2</strong></p><p> </p><table><tbody><tr><td><p>Financial Year of Initial Decision</p></td><td><p>Number of individuals not awarded PIP at initial decision stage</p></td><td><p>Number of individuals first awarded PIP at MR stage</p></td><td><p>Number of individuals first awarded PIP via lapsed appeal</p></td><td><p>Number of individuals first awarded PIP at tribunal hearing</p></td></tr><tr><td><p>2018/19</p></td><td><p>1,520</p></td><td><p>110</p></td><td><p>50</p></td><td><p>240</p></td></tr><tr><td><p>2019/20</p></td><td><p>1,720</p></td><td><p>200</p></td><td><p>80</p></td><td><p>240</p></td></tr><tr><td><p>2020/21</p></td><td><p>1,420</p></td><td><p>210</p></td><td><p>60</p></td><td><p>90</p></td></tr><tr><td><p>2021/22</p></td><td><p>1,940</p></td><td><p>200</p></td><td><p>70</p></td><td><p>140</p></td></tr><tr><td><p>2022/23</p></td><td><p>2,310</p></td><td><p>70</p></td><td><p>40</p></td><td><p>60</p></td></tr></tbody></table><p> </p><p> </p><p>Please note:</p><ul><li>Figures in Table 1 and Table 2 are rounded to the nearest 10.</li><li>Data for England and Wales (excluding Scotland) has been provided in line with the latest published figures on PIP.</li><li>These figures include initial decisions following assessment for PIP (New Claims and Reassessments) up to 31<sup>st</sup> March 2023, the latest date for which published data is available.</li><li>These figures include appeal and mandatory reconsideration outcomes up to 30<sup>th</sup> June 2023, the latest date for which published data is available. Note that more appeals could be made and completed after June 2023, so numbers may change as it can take some time for an appeal to be lodged and then cleared after the initial decision.</li><li>Figure provided for the “Number of individuals first awarded PIP at appeal stage” is the number of claims that were awarded via a lapsed appeal after a disallowed initial decision and no change to award at MR.</li><li>A lapsed appeal is where DWP changed the decision in the customer’s favour after an appeal was lodged but before it was heard at a tribunal hearing.</li></ul><p> </p><p> </p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 6002 question first answered 18/12/2023 17:26:38 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter

1676600

registered interest
date	08/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what information his Department holds on the number of assessors employed by external assessment providers to carry out PIP applications in each of the last five years.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	6050
answer	answer is ministerial correction date of answer 18/12/2023 answer text <p>The table below shows the number of health professionals (HPs) employed by the external assessment providers (APs), Independent Assessment Services (IAS) and Capita, and the average length of service of HPs for the past 5 years.</p><p> </p><table><tbody><tr><td><p><strong>Date</strong></p></td><td><p><strong>Number of HPs employed by IAS</strong></p></td><td><p><strong>Number of HPs employed by Capita</strong></p></td><td><p><strong>Average length of service of IAS HPs (months)</strong></p></td><td><p><strong>Average length of service of Capita HPs (months)</strong></p></td></tr><tr><td><p><strong>11 Dec 2023</strong></p></td><td><p>2,584</p></td><td><p>1,128</p></td><td><p>29.3</p></td><td><p>25.3</p></td></tr><tr><td><p><strong>11 Dec 2022</strong></p></td><td><p>2,255</p></td><td><p>964</p></td><td><p>27.3</p></td><td><p>23.7</p></td></tr><tr><td><p><strong>11 Dec 2021</strong></p></td><td><p>1,853</p></td><td><p>678</p></td><td><p>29.0</p></td><td><p>28.1</p></td></tr><tr><td><p><strong>11 Dec 2020</strong></p></td><td><p>1,659</p></td><td><p>594</p></td><td><p>33.4</p></td><td><p>34.1</p></td></tr><tr><td><p><strong>11 Dec 2019</strong></p></td><td><p>1,618</p></td><td><p>664</p></td><td><p>28.8</p></td><td><p>28.1</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Please note:</strong></p><p> </p><ul><li>All of the information above has been provided by the APs.</li></ul><p> </p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 6051 question first answered 18/12/2023 17:03:32 answering member 4513 label Biography information for Mims Davies
tabling member	4809 label Biography information for Beth Winter