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1716003
registered interest false more like this
date less than 2024-05-07more like thismore than 2024-05-07
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many people were waiting for a decision on their PIP application on 1 April 2024. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 24962 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-05-15more like thismore than 2024-05-15
answer text <p>The number of outstanding PIP cases on the 1 of January 2024 was 263,000. Claims are considered outstanding when the claim has been registered but a decision has not yet been made by a Case Manager on whether to award PIP.</p><p>Data on Personal Independence Payment (PIP) decisions after January 2024 cannot be shared as the information is intended for publication at a future date. In line with National Statistics protocols, the department does not make any indication of the statistics public ahead of release.</p><p>Notes:</p><p>- Source: PIP Atomic Data Store;</p><p>- Figures are rounded to the nearest 1,000;</p><p>- Figures are for England and Wales only;</p><p>- These figures include claims made under normal rules and special rules for terminal illness and include both new claims and Disability Living Allowance (DLA) to PIP reassessment claims.</p> more like this
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
grouped question UIN
24963 more like this
24964 more like this
question first answered
less than 2024-05-15T15:38:06.497Zmore like thismore than 2024-05-15T15:38:06.497Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1716004
registered interest false more like this
date less than 2024-05-07more like thismore than 2024-05-07
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many people were waiting for a decision on their PIP application on 1 March 2024. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 24963 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-05-15more like thismore than 2024-05-15
answer text <p>The number of outstanding PIP cases on the 1 of January 2024 was 263,000. Claims are considered outstanding when the claim has been registered but a decision has not yet been made by a Case Manager on whether to award PIP.</p><p>Data on Personal Independence Payment (PIP) decisions after January 2024 cannot be shared as the information is intended for publication at a future date. In line with National Statistics protocols, the department does not make any indication of the statistics public ahead of release.</p><p>Notes:</p><p>- Source: PIP Atomic Data Store;</p><p>- Figures are rounded to the nearest 1,000;</p><p>- Figures are for England and Wales only;</p><p>- These figures include claims made under normal rules and special rules for terminal illness and include both new claims and Disability Living Allowance (DLA) to PIP reassessment claims.</p> more like this
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
grouped question UIN
24962 more like this
24964 more like this
question first answered
less than 2024-05-15T15:38:06.547Zmore like thismore than 2024-05-15T15:38:06.547Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1716005
registered interest false more like this
date less than 2024-05-07more like thismore than 2024-05-07
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many people were waiting for a decision on their PIP application on 1 January 2024. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 24964 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-05-15more like thismore than 2024-05-15
answer text <p>The number of outstanding PIP cases on the 1 of January 2024 was 263,000. Claims are considered outstanding when the claim has been registered but a decision has not yet been made by a Case Manager on whether to award PIP.</p><p>Data on Personal Independence Payment (PIP) decisions after January 2024 cannot be shared as the information is intended for publication at a future date. In line with National Statistics protocols, the department does not make any indication of the statistics public ahead of release.</p><p>Notes:</p><p>- Source: PIP Atomic Data Store;</p><p>- Figures are rounded to the nearest 1,000;</p><p>- Figures are for England and Wales only;</p><p>- These figures include claims made under normal rules and special rules for terminal illness and include both new claims and Disability Living Allowance (DLA) to PIP reassessment claims.</p> more like this
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
grouped question UIN
24962 more like this
24963 more like this
question first answered
less than 2024-05-15T15:38:06.577Zmore like thismore than 2024-05-15T15:38:06.577Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1699107
registered interest false more like this
date less than 2024-03-26more like thismore than 2024-03-26
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many applicants for Personal Independence Payment had not received a decision on the first day of each month in 2023. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 20707 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-04-19more like thismore than 2024-04-19
answer text <p>The table below gives the number of outstanding PIP cases on the first of each month from 2021 to 2023. Claims are considered outstanding when the claim has been registered but a decision has not yet been made by a Case Manager on whether to award PIP.</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Outstanding cases</strong></p></td></tr><tr><td><p>Jan-21</p></td><td><p>220,000</p></td></tr><tr><td><p>Feb-21</p></td><td><p>233,000</p></td></tr><tr><td><p>Mar-21</p></td><td><p>237,000</p></td></tr><tr><td><p>Apr-21</p></td><td><p>252,000</p></td></tr><tr><td><p>May-21</p></td><td><p>265,000</p></td></tr><tr><td><p>Jun-21</p></td><td><p>281,000</p></td></tr><tr><td><p>Jul-21</p></td><td><p>296,000</p></td></tr><tr><td><p>Aug-21</p></td><td><p>297,000</p></td></tr><tr><td><p>Sep-21</p></td><td><p>302,000</p></td></tr><tr><td><p>Oct-21</p></td><td><p>308,000</p></td></tr><tr><td><p>Nov-21</p></td><td><p>316,000</p></td></tr><tr><td><p>Dec-21</p></td><td><p>312,000</p></td></tr><tr><td><p>Jan-22</p></td><td><p>301,000</p></td></tr><tr><td><p>Feb-22</p></td><td><p>308,000</p></td></tr><tr><td><p>Mar-22</p></td><td><p>307,000</p></td></tr><tr><td><p>Apr-22</p></td><td><p>303,000</p></td></tr><tr><td><p>May-22</p></td><td><p>295,000</p></td></tr><tr><td><p>Jun-22</p></td><td><p>300,000</p></td></tr><tr><td><p>Jul-22</p></td><td><p>299,000</p></td></tr><tr><td><p>Aug-22</p></td><td><p>284,000</p></td></tr><tr><td><p>Sep-22</p></td><td><p>282,000</p></td></tr><tr><td><p>Oct-22</p></td><td><p>284,000</p></td></tr><tr><td><p>Nov-22</p></td><td><p>275,000</p></td></tr><tr><td><p>Dec-22</p></td><td><p>259,000</p></td></tr><tr><td><p>Jan-23</p></td><td><p>237,000</p></td></tr><tr><td><p>Feb-23</p></td><td><p>232,000</p></td></tr><tr><td><p>Mar-23</p></td><td><p>245,000</p></td></tr><tr><td><p>Apr-23</p></td><td><p>273,000</p></td></tr><tr><td><p>May-23</p></td><td><p>286,000</p></td></tr><tr><td><p>Jun-23</p></td><td><p>301,000</p></td></tr><tr><td><p>Jul-23</p></td><td><p>298,000</p></td></tr><tr><td><p>Aug-23</p></td><td><p>286,000</p></td></tr><tr><td><p>Sep-23</p></td><td><p>281,000</p></td></tr><tr><td><p>Oct-23</p></td><td><p>291,000</p></td></tr><tr><td><p>Nov-23</p></td><td><p>287,000</p></td></tr><tr><td><p>Dec-23</p></td><td><p>276,000</p></td></tr></tbody></table><p> </p><p>Notes:</p><p>- Source: PIP Atomic Data Store;</p><p>- Figures are rounded to the nearest 1,000;</p><p>- Figures are for England and Wales only;</p><p>- These figures include claims made under normal rules and special rules for terminal illness and include both new claims and Disability Living Allowance (DLA) to PIP reassessment claims.</p><p> </p>
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
grouped question UIN
20710 more like this
20711 more like this
question first answered
less than 2024-04-19T13:46:00.52Zmore like thismore than 2024-04-19T13:46:00.52Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1699112
registered interest false more like this
date less than 2024-03-26more like thismore than 2024-03-26
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many people were awaiting a decision on their Personal Independence Payment application on the first day of each month in 2022. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 20710 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-04-19more like thismore than 2024-04-19
answer text <p>The table below gives the number of outstanding PIP cases on the first of each month from 2021 to 2023. Claims are considered outstanding when the claim has been registered but a decision has not yet been made by a Case Manager on whether to award PIP.</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Outstanding cases</strong></p></td></tr><tr><td><p>Jan-21</p></td><td><p>220,000</p></td></tr><tr><td><p>Feb-21</p></td><td><p>233,000</p></td></tr><tr><td><p>Mar-21</p></td><td><p>237,000</p></td></tr><tr><td><p>Apr-21</p></td><td><p>252,000</p></td></tr><tr><td><p>May-21</p></td><td><p>265,000</p></td></tr><tr><td><p>Jun-21</p></td><td><p>281,000</p></td></tr><tr><td><p>Jul-21</p></td><td><p>296,000</p></td></tr><tr><td><p>Aug-21</p></td><td><p>297,000</p></td></tr><tr><td><p>Sep-21</p></td><td><p>302,000</p></td></tr><tr><td><p>Oct-21</p></td><td><p>308,000</p></td></tr><tr><td><p>Nov-21</p></td><td><p>316,000</p></td></tr><tr><td><p>Dec-21</p></td><td><p>312,000</p></td></tr><tr><td><p>Jan-22</p></td><td><p>301,000</p></td></tr><tr><td><p>Feb-22</p></td><td><p>308,000</p></td></tr><tr><td><p>Mar-22</p></td><td><p>307,000</p></td></tr><tr><td><p>Apr-22</p></td><td><p>303,000</p></td></tr><tr><td><p>May-22</p></td><td><p>295,000</p></td></tr><tr><td><p>Jun-22</p></td><td><p>300,000</p></td></tr><tr><td><p>Jul-22</p></td><td><p>299,000</p></td></tr><tr><td><p>Aug-22</p></td><td><p>284,000</p></td></tr><tr><td><p>Sep-22</p></td><td><p>282,000</p></td></tr><tr><td><p>Oct-22</p></td><td><p>284,000</p></td></tr><tr><td><p>Nov-22</p></td><td><p>275,000</p></td></tr><tr><td><p>Dec-22</p></td><td><p>259,000</p></td></tr><tr><td><p>Jan-23</p></td><td><p>237,000</p></td></tr><tr><td><p>Feb-23</p></td><td><p>232,000</p></td></tr><tr><td><p>Mar-23</p></td><td><p>245,000</p></td></tr><tr><td><p>Apr-23</p></td><td><p>273,000</p></td></tr><tr><td><p>May-23</p></td><td><p>286,000</p></td></tr><tr><td><p>Jun-23</p></td><td><p>301,000</p></td></tr><tr><td><p>Jul-23</p></td><td><p>298,000</p></td></tr><tr><td><p>Aug-23</p></td><td><p>286,000</p></td></tr><tr><td><p>Sep-23</p></td><td><p>281,000</p></td></tr><tr><td><p>Oct-23</p></td><td><p>291,000</p></td></tr><tr><td><p>Nov-23</p></td><td><p>287,000</p></td></tr><tr><td><p>Dec-23</p></td><td><p>276,000</p></td></tr></tbody></table><p> </p><p>Notes:</p><p>- Source: PIP Atomic Data Store;</p><p>- Figures are rounded to the nearest 1,000;</p><p>- Figures are for England and Wales only;</p><p>- These figures include claims made under normal rules and special rules for terminal illness and include both new claims and Disability Living Allowance (DLA) to PIP reassessment claims.</p><p> </p>
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
grouped question UIN
20707 more like this
20711 more like this
question first answered
less than 2024-04-19T13:46:00.583Zmore like thismore than 2024-04-19T13:46:00.583Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1699113
registered interest false more like this
date less than 2024-03-26more like thismore than 2024-03-26
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many people were awaiting a decision on their Personal Independence Payment application on the first day of each month in 2021. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 20711 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-04-19more like thismore than 2024-04-19
answer text <p>The table below gives the number of outstanding PIP cases on the first of each month from 2021 to 2023. Claims are considered outstanding when the claim has been registered but a decision has not yet been made by a Case Manager on whether to award PIP.</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Outstanding cases</strong></p></td></tr><tr><td><p>Jan-21</p></td><td><p>220,000</p></td></tr><tr><td><p>Feb-21</p></td><td><p>233,000</p></td></tr><tr><td><p>Mar-21</p></td><td><p>237,000</p></td></tr><tr><td><p>Apr-21</p></td><td><p>252,000</p></td></tr><tr><td><p>May-21</p></td><td><p>265,000</p></td></tr><tr><td><p>Jun-21</p></td><td><p>281,000</p></td></tr><tr><td><p>Jul-21</p></td><td><p>296,000</p></td></tr><tr><td><p>Aug-21</p></td><td><p>297,000</p></td></tr><tr><td><p>Sep-21</p></td><td><p>302,000</p></td></tr><tr><td><p>Oct-21</p></td><td><p>308,000</p></td></tr><tr><td><p>Nov-21</p></td><td><p>316,000</p></td></tr><tr><td><p>Dec-21</p></td><td><p>312,000</p></td></tr><tr><td><p>Jan-22</p></td><td><p>301,000</p></td></tr><tr><td><p>Feb-22</p></td><td><p>308,000</p></td></tr><tr><td><p>Mar-22</p></td><td><p>307,000</p></td></tr><tr><td><p>Apr-22</p></td><td><p>303,000</p></td></tr><tr><td><p>May-22</p></td><td><p>295,000</p></td></tr><tr><td><p>Jun-22</p></td><td><p>300,000</p></td></tr><tr><td><p>Jul-22</p></td><td><p>299,000</p></td></tr><tr><td><p>Aug-22</p></td><td><p>284,000</p></td></tr><tr><td><p>Sep-22</p></td><td><p>282,000</p></td></tr><tr><td><p>Oct-22</p></td><td><p>284,000</p></td></tr><tr><td><p>Nov-22</p></td><td><p>275,000</p></td></tr><tr><td><p>Dec-22</p></td><td><p>259,000</p></td></tr><tr><td><p>Jan-23</p></td><td><p>237,000</p></td></tr><tr><td><p>Feb-23</p></td><td><p>232,000</p></td></tr><tr><td><p>Mar-23</p></td><td><p>245,000</p></td></tr><tr><td><p>Apr-23</p></td><td><p>273,000</p></td></tr><tr><td><p>May-23</p></td><td><p>286,000</p></td></tr><tr><td><p>Jun-23</p></td><td><p>301,000</p></td></tr><tr><td><p>Jul-23</p></td><td><p>298,000</p></td></tr><tr><td><p>Aug-23</p></td><td><p>286,000</p></td></tr><tr><td><p>Sep-23</p></td><td><p>281,000</p></td></tr><tr><td><p>Oct-23</p></td><td><p>291,000</p></td></tr><tr><td><p>Nov-23</p></td><td><p>287,000</p></td></tr><tr><td><p>Dec-23</p></td><td><p>276,000</p></td></tr></tbody></table><p> </p><p>Notes:</p><p>- Source: PIP Atomic Data Store;</p><p>- Figures are rounded to the nearest 1,000;</p><p>- Figures are for England and Wales only;</p><p>- These figures include claims made under normal rules and special rules for terminal illness and include both new claims and Disability Living Allowance (DLA) to PIP reassessment claims.</p><p> </p>
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
grouped question UIN
20707 more like this
20710 more like this
question first answered
less than 2024-04-19T13:46:00.457Zmore like thismore than 2024-04-19T13:46:00.457Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1686876
registered interest false more like this
date less than 2024-02-01more like thismore than 2024-02-01
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many personal independence payment claims are outstanding. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 12719 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-02-08more like thismore than 2024-02-08
answer text <p>On 31<sup>st</sup> October 2023, there were 288,000 Personal Independence Payment (PIP) claims outstanding. This includes 257,000 new claims awaiting a decision by a Case Manager and 31,000 current claims due for reassessment.</p> more like this
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
question first answered
less than 2024-02-08T16:07:57.043Zmore like thismore than 2024-02-08T16:07:57.043Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1656903
registered interest false more like this
date less than 2023-09-01more like thismore than 2023-09-01
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce the backlog in Personal Independence Payment reviews. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 196571 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2023-09-07more like thismore than 2023-09-07
answer text <p>We are committed to ensuring people can access financial support through Personal Independence Payment (PIP) in a timely manner. We prioritise new claims, while ensuring</p><p>claimants awaiting award reviews remain in payment until we can make a decision.</p><p> </p><p>We always aim to make an award review decision as quickly as possible, considering the need to review all available evidence, including that from the claimant.</p><p> </p><p>In addition, and in order to improve the service across all PIP activities, we are also:</p><p> </p><ul><li>using a blend of phone, video and face-to-face assessments to support customers and deliver a more efficient and user-centred service;</li><li>increasing case manager and assessment provider health professional resource;</li><li>making decisions on award reviews where it is safe to do so, without the need to refer the review to an Assessment Provider.</li></ul><p> </p><p>Claimants are asked to contact us if their condition changes so their review can be looked at more quickly.</p>
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
grouped question UIN 196346 more like this
question first answered
less than 2023-09-07T14:39:21.703Zmore like thismore than 2023-09-07T14:39:21.703Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1641389
registered interest false more like this
date less than 2023-06-02more like thismore than 2023-06-02
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 19 January 2023 to Question 125421 on Personal Independence Payment, in what ways elements of the Personal Independence Payment claims process have been adapted to provide further support for this group. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 187379 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2023-06-07more like thismore than 2023-06-07
answer text <p>Where claimants are considered to require additional support, elements of the Personal Independence Payment (PIP) claims process are adapted to provide further support. This includes help filling in the form and protections for failing to return the questionnaire, or for failing to attend an assessment. Claimants who require additional support to engage with the PIP application process are guaranteed to have an assessment if they fail to return their PIP2 questionnaire.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
question first answered
less than 2023-06-07T13:30:05.263Zmore like thismore than 2023-06-07T13:30:05.263Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1610175
registered interest false more like this
date less than 2023-04-14more like thismore than 2023-04-14
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, with reference to the policy paper entitled Transforming Support: The Health and Disability White Paper, published on 15 March 2023, whether his Department has held discussions with disabled people on the potential impact of a case management model for personal independence payment claims. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 180308 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2023-04-24more like thismore than 2023-04-24
answer text <p>The Health Transformation Programme is exploring a case management model as part of its ambition to better understand our claimants, tailor their service, and help to build claimant confidence and trust that their case is being progressed appropriately. We are continually working closely with a broad range of stakeholders, including users of the service, to gain insight and feedback from different perspectives to help shape the design of our services. The programme has conducted some initial tests of a case management model that indicated that claimant contact is important in building trust and transparency. We will continue to gather insight from disabled people and other stakeholders, as we explore how we can most effectively and efficiently manage a claim for PIP in a way that ensures the claimant gets the right outcome at the earliest opportunity.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
question first answered
less than 2023-04-24T16:02:12.92Zmore like thismore than 2023-04-24T16:02:12.92Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this