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1698643
registered interest false more like this
date less than 2024-03-25more like thismore than 2024-03-25
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of paying people who are waiting for the outcome of their Personal Independence Payment appeal at the rate they received before their last decision. more like this
tabling member constituency Warrington North more like this
tabling member printed
Charlotte Nichols more like this
uin 20451 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-04-19more like thismore than 2024-04-19
answer text <p>Personal Independence Payment (PIP) is not an income replacement benefit. It is paid to help with the additional costs that arise from long term health conditions or disability where they impact on the activities set out in legislation. Claimants are assessed against the legislative criteria and a decision on entitlement is made by a DWP decision maker.</p><p>In line with the legislative requirement, applicable to most social security benefits, we continue to apply the latest decision on a PIP award until such time as a new decision is made. Payment of PIP after a claim has been disallowed, or at a rate higher than the latest decision whilst an individual is waiting for an appeal hearing could lead to inappropriate expenditure of public funds. If a subsequent first-tier tribunal decides to reinstate PIP, or give a higher award, then the Department will backdate any payments due, in line with the new decision.</p> more like this
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
question first answered
less than 2024-04-19T12:52:45.423Zmore like thismore than 2024-04-19T12:52:45.423Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4799
label Biography information for Charlotte Nichols more like this
1690853
registered interest false more like this
date less than 2024-02-21more like thismore than 2024-02-21
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what number and proportion of Personal Independence Payment decisions overturned at tribunal were due to (a) the tribunal panel drawing a different conclusion based on the same evidence, (b) oral evidence given by the individual and (c) new written evidence provided at the hearing in each year for which data is available. more like this
tabling member constituency Leeds East more like this
tabling member printed
Richard Burgon more like this
uin 15121 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-02-29more like thismore than 2024-02-29
answer text <p>Analysis of unpublished Personal Independence Payment (PIP) data held by DWP provides data on why decisions by DWP decision makers have been overturned at a tribunal hearing between January 2014 and September 2023 and is shown annually in the tables below. This information is taken from Decision Notices and recorded on the PIP computer system.</p><p> </p><p>This data only provides one reason per appeal why decisions by DWP decision makers have been overturned at a tribunal hearing, and therefore may not give the full story as there may be other reasons.</p><p> </p><p>Appeals data is taken from the DWP PIP computer system’s management information. Therefore, this appeal data may differ from that held by His Majesty’s Courts and Tribunals Service for various reasons such as delays in data recording and other methodological differences in collating and preparing statistics.</p><p> </p><p>These figures are the result of a complex data match across a number of data sets. This data is unpublished data. It should be used with caution, and it may be subject to future revision.</p><p> </p><p>Learning from this information, we have made improvements to our decision-making processes to help ensure we make the right decision as early as possible in the claim journey. We have introduced a new approach to decision making at both the initial decision and the Mandatory Reconsideration stage, giving Decision Makers additional time to proactively contact customers where they think additional evidence may support the claim.</p><p /><p> </p><table><tbody><tr><td rowspan="2"><p><strong>Summary reason DWP decision<br> overturned at Tribunal hearing</strong></p></td><td colspan="10"><p><strong>Appeal clearance year</strong></p></td></tr><tr><td><p>2014</p></td><td><p>2015</p></td><td><p>2016</p></td><td><p>2017</p></td><td><p>2018</p></td><td><p>2019</p></td><td><p>2020</p></td><td><p>2021</p></td><td><p>2022</p></td><td><p>2023 (to September)</p></td></tr><tr><td><p>Cogent documentary evidence<br> supplied at the appeal</p></td><td><p>100</p></td><td><p>2,000</p></td><td><p>6,300</p></td><td><p>5,000</p></td><td><p>4,400</p></td><td><p>2,600</p></td><td><p>1,900</p></td><td><p>400</p></td><td><p>200</p></td><td><p>300</p></td></tr><tr><td><p>Cogent oral evidence</p></td><td><p>1,100</p></td><td><p>14,700</p></td><td><p>22,900</p></td><td><p>26,500</p></td><td><p>25,100</p></td><td><p>26,200</p></td><td><p>11,800</p></td><td><p>8,800</p></td><td><p>8,800</p></td><td><p>11,800</p></td></tr><tr><td><p>Reached a different conclusion on<br> substantially the same facts</p></td><td><p>200</p></td><td><p>2,900</p></td><td><p>7,700</p></td><td><p>13,600</p></td><td><p>21,100</p></td><td><p>24,600</p></td><td><p>26,100</p></td><td><p>16,300</p></td><td><p>16,700</p></td><td><p>17,500</p></td></tr><tr><td><p>Other</p></td><td><p>100</p></td><td><p>2,300</p></td><td><p>5,200</p></td><td><p>8,200</p></td><td><p>7,600</p></td><td><p>7,100</p></td><td><p>5,000</p></td><td><p>1,900</p></td><td><p>1,900</p></td><td><p>2,000</p></td></tr></tbody></table><p> </p><table><tbody><tr><td rowspan="2"><p><strong>Summary reason DWP decision<br> overturned at Tribunal hearing</strong></p></td><td colspan="10"><p><strong>Appeal clearance year</strong></p></td></tr><tr><td><p>2014</p></td><td><p>2015</p></td><td><p>2016</p></td><td><p>2017</p></td><td><p>2018</p></td><td><p>2019</p></td><td><p>2020</p></td><td><p>2021</p></td><td><p>2022</p></td><td><p>2023 (to September)</p></td></tr><tr><td><p>Cogent documentary evidence<br> supplied at the appeal</p></td><td><p>6%</p></td><td><p>9%</p></td><td><p>15%</p></td><td><p>9%</p></td><td><p>8%</p></td><td><p>4%</p></td><td><p>4%</p></td><td><p>1%</p></td><td><p>1%</p></td><td><p>1%</p></td></tr><tr><td><p>Cogent oral evidence</p></td><td><p>75%</p></td><td><p>67%</p></td><td><p>54%</p></td><td><p>50%</p></td><td><p>43%</p></td><td><p>43%</p></td><td><p>26%</p></td><td><p>32%</p></td><td><p>32%</p></td><td><p>37%</p></td></tr><tr><td><p>Reached a different conclusion on<br> substantially the same facts</p></td><td><p>14%</p></td><td><p>13%</p></td><td><p>18%</p></td><td><p>26%</p></td><td><p>36%</p></td><td><p>41%</p></td><td><p>58%</p></td><td><p>60%</p></td><td><p>61%</p></td><td><p>56%</p></td></tr><tr><td><p>Other</p></td><td><p>4%</p></td><td><p>10%</p></td><td><p>12%</p></td><td><p>15%</p></td><td><p>13%</p></td><td><p>12%</p></td><td><p>11%</p></td><td><p>7%</p></td><td><p>7%</p></td><td><p>6%</p></td></tr></tbody></table><p> </p><p>Note:</p><ul><li>Figures have been rounded to the nearest hundred and percentages to the nearest percent.</li></ul>
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
question first answered
less than 2024-02-29T15:50:50.257Zmore like thismore than 2024-02-29T15:50:50.257Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4493
label Biography information for Richard Burgon more like this
1684209
registered interest false more like this
date less than 2024-01-22more like thismore than 2024-01-22
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 January 2023 to Question 7225 on Personal Independence Payment: Appeals, if he will publish the (a) number and proportion of personal independence payment claims overturned by Tribunal, broken down by primary reason, and (b) feedback provided by his Department's Presenting Officers for each of the last three years. more like this
tabling member constituency Battersea more like this
tabling member printed
Marsha De Cordova more like this
uin 10905 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-01-30more like thismore than 2024-01-30
answer text <p>The table below shows the number of Personal Independence Payment (PIP) decisions overturned at Tribunal by reason between January 2021 and September 2023.</p><p>These figures are the result of a complex data match across a number of data sets. This data is unpublished data and should therefore be used with caution, as it may be subject to future revision.</p><p>To note, this information is taken from Decision Notices and recorded on the PIP computer system.</p><p>This data only provides one reason per appeal why decisions by DWP decision makers have been overturned at a tribunal hearing, and therefore may not give the full story as there may be other or multiple reasons.</p><p>Appeals data is taken from the DWP PIP computer system’s management information. Therefore, this appeal data may differ from that held by Her Majesty’s Courts and Tribunals Service for various reasons such as delays in data recording and other methodological differences in collating and preparing statistics.</p><p>As with all DWP processes, we continuously review and have made improvements to our decision-making processes to help ensure we make the right decision as early as possible in the claim journey. We have introduced a new approach to decision making at both the initial decision and the Mandatory Reconsideration stage, giving Decision Makers additional time to proactively contact customers where they think additional evidence may support the claim.</p><p>The feedback from Presenting Officers is done on a case-by-case basis and only at a local level. Whilst trends are identified to help inform future decision making - this includes feeding back to Healthcare Professionals - there are no plans to consolidate and publish the feedback in data recording and other methodological differences in collating and preparing statistics.</p><p> </p><p> </p><table><tbody><tr><td rowspan="2"><p><strong>Summary reason DWP decision<br> overturned at Tribunal hearing</strong></p></td><td colspan="3"><p><strong>Appeal Clearance Year</strong></p></td></tr><tr><td><p>2021</p></td><td><p>2022</p></td><td><p>2023 (up to September)</p></td></tr><tr><td><p>New written evidence provided at hearing</p></td><td><p>400</p></td><td><p>200</p></td><td><p>300</p></td></tr><tr><td><p>Cogent Oral Evidence</p></td><td><p>8,800</p></td><td><p>8,800</p></td><td><p>11,800</p></td></tr><tr><td><p>Reached a Different Conclusion on<br> Substantially the Same Facts</p></td><td><p>16,300</p></td><td><p>16,700</p></td><td><p>17,500</p></td></tr><tr><td><p>Other</p></td><td><p>1,900</p></td><td><p>1,900</p></td><td><p>2,000</p></td></tr></tbody></table><p> </p>
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
question first answered
less than 2024-01-30T17:44:02.263Zmore like thismore than 2024-01-30T17:44:02.263Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4676
label Biography information for Marsha De Cordova more like this
1683208
registered interest false more like this
date less than 2024-01-17more like thismore than 2024-01-17
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many appeals against Personal Independence Payment decisions were lapsed by her Department in each of the last five years. more like this
tabling member constituency Leeds East more like this
tabling member printed
Richard Burgon more like this
uin 10200 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-01-25more like thismore than 2024-01-25
answer text <p>A lapsed appeal is where DWP changed the decision in the customer’s favour after an appeal was lodged but before it was heard at a tribunal hearing.</p><p> </p><p>The table below provides information on Personal Independence Payment (PIP) appeal registrations and lapsed appeals. Data provided is for the last five financial years.</p><p> </p><p><strong>Table 1: Appeals registered for each financial year and how many were subsequently lapsed</strong></p><table><tbody><tr><td><p><strong>Financial year</strong></p></td><td><p><strong>Appeals registered</strong></p></td><td><p><strong>Appeals subsequently lapsed</strong></p></td></tr><tr><td><p>2018-19</p></td><td><p>94,000</p></td><td><p>18,000</p></td></tr><tr><td><p>2019-20</p></td><td><p>82,000</p></td><td><p>27,000</p></td></tr><tr><td><p>2020-21</p></td><td><p>55,000</p></td><td><p>23,000</p></td></tr><tr><td><p>2021-22</p></td><td><p>50,000</p></td><td><p>17,000</p></td></tr><tr><td><p>2022-23</p></td><td><p>81,000</p></td><td><p>18,000</p></td></tr></tbody></table><p><strong> </strong></p><p>Notes:</p><ol><li>Figures have been rounded to the nearest 1,000.</li><li>Data provided is for England and Wales (excluding Scotland).</li><li>These figures include appeal registrations and decisions for PIP New Claims, Reassessments, Award Reviews and Change of Circumstances. These figures include appeals registered from April 2018 to March 2023 and any lapsed appeals related to these appeal registrations up to the 30<sup>th</sup> September 2023, the latest date for which published data is available.</li><li>Appeals data has been taken from DWP PIP customer system’s management information. Therefore, this appeal data may differ from that held by His Majesty’s Courts and Tribunals Service for various reasons such as delays in data recording and other methodological differences in collating and preparing statistics.</li><li>This data is unpublished data. It should be used with caution, and it may be subject to future revision.</li></ol>
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
question first answered
less than 2024-01-25T14:34:52.677Zmore like thismore than 2024-01-25T14:34:52.677Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4493
label Biography information for Richard Burgon more like this
1683209
registered interest false more like this
date less than 2024-01-17more like thismore than 2024-01-17
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, whether his Department has made an assessment of the reasons for Personal Independence Payment decisions being overturned at mandatory reconsideration in 2022-23. more like this
tabling member constituency Leeds East more like this
tabling member printed
Richard Burgon more like this
uin 10201 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-01-25more like thismore than 2024-01-25
answer text <p>The reasons for Personal Independence Payment decisions being overturned at Mandatory Reconsideration (MR) are evaluated locally on a case-by-case basis, and we continue to learn from this. The Department’s overarching focus at the MR stage is on ensuring that each application is thoroughly reviewed, including considering all available evidence and contacting the claimant where necessary. Decisions will be changed at the MR stage where the evidence supports this, resolving disputes as early as possible and reducing the need to appeal.</p> more like this
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
question first answered
less than 2024-01-25T11:34:11.727Zmore like thismore than 2024-01-25T11:34:11.727Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4493
label Biography information for Richard Burgon more like this
1681583
registered interest false more like this
date less than 2024-01-11more like thismore than 2024-01-11
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what estimate has been made of the average length of time between submission of a PIP mandatory reconsideration and the decision. more like this
tabling member constituency Newport East more like this
tabling member printed
Jessica Morden more like this
uin 9198 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-01-18more like thismore than 2024-01-18
answer text <p>The monthly average clearance time of a Personal Independence Payment (PIP) Mandatory Reconsideration (MR) can be found in the latest PIP quarterly release: <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-october-2023" target="_blank">Personal Independence Payment statistics to October 2023 - GOV.UK (www.gov.uk)</a>.</p><p>In particular, the figures on MR average clearance times can be found in Table 4A in the Customer Journey <a href="https://assets.publishing.service.gov.uk/media/6580582295bf65000d71922a/tables-pip-statistics-to-october-2023-eng-wales.xlsx" target="_blank">Excel</a>.</p> more like this
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
question first answered
less than 2024-01-18T13:21:10.313Zmore like thismore than 2024-01-18T13:21:10.313Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
1548
label Biography information for Jessica Morden more like this
1679207
registered interest false more like this
date less than 2023-12-19more like thismore than 2023-12-19
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many appeals against Personal Independence Payment decisions were lapsed by her Department in the latest period for which data is available. more like this
tabling member constituency Glasgow South West more like this
tabling member printed
Chris Stephens more like this
uin 7608 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-01-11more like thismore than 2024-01-11
answer text <p>A lapsed appeal is where DWP changed the decision in the customer’s favour after an appeal was lodged but before it was heard at a tribunal hearing.</p><p> </p><p>The table below provides information on Personal Independence Payment (PIP) appeal registrations and lapsed appeals. Data is provided for appeals registered in the 2022/23 financial year, the latest full financial year that data is available.</p><p> </p><p><strong>Table 1: Appeals registered in 2022/23 and how many were subsequently lapsed</strong></p><table><tbody><tr><td><p><strong>Appeals registered</strong></p></td><td><p><strong>Appeals lapsed</strong></p></td></tr><tr><td><p>81,000</p></td><td><p>18,000 (22% of appeals registered)</p></td></tr></tbody></table><p> </p><p>Notes:</p><ol><li>Figures have been rounded to the nearest 1,000.</li><li>Data provided is for England and Wales (excluding Scotland).</li><li>These figures include appeal registrations and decisions for PIP New Claims, Reassessments, Award Reviews and Change of Circumstances. These figures include appeals registered in 2022/23 financial year and any lapsed appeals related to these appeal registrations up to the 30th September 2023, the latest date for which published data is available.</li><li>Appeals data has been taken from DWP PIP customer system’s management information. Therefore, this appeal data may differ from that held by His Majesty’s Courts and Tribunals Service for various reasons such as delays in data recording and other methodological differences in collating and preparing statistics.</li><li>This data is unpublished data. It should be used with caution, and it may be subject to future revision.</li></ol>
answering member constituency Mid Sussex more like this
answering member printed Mims Davies more like this
question first answered
less than 2024-01-11T12:05:22.47Zmore like thismore than 2024-01-11T12:05:22.47Z
answering member
4513
label Biography information for Mims Davies more like this
tabling member
4463
label Biography information for Chris Stephens more like this
1661352
registered interest false more like this
date less than 2023-09-18more like thismore than 2023-09-18
answering body
Ministry of Justice more like this
answering dept id 54 more like this
answering dept short name Justice more like this
answering dept sort name Justice more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Justice, how many Personal Independence Payment applicants are awaiting a tribunal hearing. more like this
tabling member constituency Brighton, Kemptown more like this
tabling member printed
Lloyd Russell-Moyle more like this
uin 200069 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2023-10-16more like thismore than 2023-10-16
answer text <p>Information about appeals to the First-tier Tribunal (Social Security and Child Support) (SSCS) is published at: <a href="http://www.gov.uk/government/collections/tribunals-statistics" target="_blank">www.gov.uk/government/collections/tribunals-statistics</a>.</p><p> </p><p>As of 30 June (the latest period for which data are available), the total number of Personal Independence Payment<sup>1</sup> appeals awaiting a tribunal hearing was 31,276 (7,111 of which are listed for hearing and 24,165 are ready to list).</p><p> </p><ol><li>Personal Independence Payment (New Claim Appeals), which replaces Disability Living Allowance was introduced on 8 April 2013, also includes Personal Independence Claims (Reassessments).</li></ol><p> </p><p>Although care is taken when processing and analysing the data, the details are subject to inaccuracies inherent in any large-scale case management system and are the best data that are available. The data may differ slightly from that of the published statistics as these data were run on a different date.</p>
answering member constituency Finchley and Golders Green more like this
answering member printed Mike Freer more like this
question first answered
less than 2023-10-16T14:10:38.993Zmore like thismore than 2023-10-16T14:10:38.993Z
answering member
4004
label Biography information for Mike Freer more like this
tabling member
4615
label Biography information for Lloyd Russell-Moyle more like this
1653996
registered interest false more like this
date less than 2023-07-18more like thismore than 2023-07-18
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many mandatory reconsiderations were lodged by PIP claimants in each year since 2017; and how many and what proportion of these challenges were successful. more like this
tabling member constituency Stockport more like this
tabling member printed
Navendu Mishra more like this
uin 194923 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2023-07-26more like thismore than 2023-07-26
answer text <p>The number of PIP mandatory reconsiderations registered, and the number and proportion of mandatory reconsiderations that were successful, is available on Stat-Xplore: <a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a>. In particular, you may be interested in the ‘PIP MR Registrations’ and ‘PIP MR Clearances’ tables. These tables can be broken down by month and ‘PIP MR clearances’ can be broken down by ‘MR decision’.</p><p><strong> </strong></p><p>Guidance on how to use Stat-Xplore can be found here: <a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/index.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/index.html</a>.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
question first answered
less than 2023-07-26T09:21:45.133Zmore like thismore than 2023-07-26T09:21:45.133Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4811
label Biography information for Navendu Mishra more like this
1644886
registered interest false more like this
date less than 2023-06-14more like thismore than 2023-06-14
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Personal Independence Payment: Appeals remove filter
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask His Majesty's Government (1) how many, and what proportion of, existing claimants receiving Personal Independence Payment Review forms in each of the past 12 months have (a) requested an extension, (b) had their request accepted, or (c) had their request rejected; (2) how many, and what proportion of, Personal Independence Payment Review forms issued in each of the past 12 months have been (a) returned on time, (b) returned late, and (c) not returned; and (3) how many, and what proportion of, claimants making a telephone call regarding a Personal Independence Payment Review form in the past 12 months have (a) waited on hold for longer than 60 minutes, or (b) had their call disconnected. more like this
tabling member printed
Lord Field of Birkenhead more like this
uin HL8490 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2023-06-27more like thismore than 2023-06-27
answer text <p>We can confirm that the department holds some of the information requested. We have numbered your questions and our response to each, for ease of reference.</p><p><strong> </strong></p><ol><li><strong>Extensions to Review forms</strong></li></ol><p>The information requested (extensions and acceptance status) is not readily available, and to provide it would incur disproportionate cost.</p><p> </p><p>The department recognises the importance of claimants having the opportunity to provide information, and evidence about their disabilities, and health conditions, in their review forms in support of their awards, and there are existing provisions available that allow additional time, and support, to those who require it.</p><p> </p><p>For Personal Independence Payment (PIP), safeguards are already in place to allow for additional time for claimants to submit their Award Review 1 (AR1) form. Claimants can ask for additional time to complete their AR1 form and can do so on more than one occasion.</p><p><strong> </strong></p><ol start="2"><li><strong>Return of Review forms</strong></li></ol><p><br> The information requested for on-time and late AR1 form returns is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>Data for AR1 forms not returned has been provided in the table below. Data is available up to the end of April 2023, but since the default time allowance for returning an AR1 form is 40 days, the latest two months of data for AR1 forms issued have not been included. It is worth noting there are multiple reasons a form may not be returned within 40 days, or at all, without a resulting disallowance. For example, where a claimant has an additional support marker, or where an extension has been granted. On average, only 7% of claimants in the time period, who received AR1 forms, were disallowed for non-return.</p><p> </p><p>Table 1 below shows, for each of the latest 12 months of useable data, how many AR1 forms were issued and how many, and what proportion, were not returned by the end of available data. This will include claimants who have not returned their form, but have not been disallowed for the reasons explained previously.</p><p><br> Table 1: Number and proportion of AR1 forms not returned by 30<sup>th</sup> April 2023</p><table><tbody><tr><td><p><strong>Month AR1 form was issued</strong></p></td><td><p><strong>Total number of AR1 forms sent out in month</strong></p></td><td><p><strong>Number of AR1 forms not returned by 30th April 2023</strong></p></td><td><p><strong>Proportion of AR1 forms not returned by 30th April 2023</strong></p></td></tr><tr><td><p><strong>Mar 22</strong></p></td><td><p>42,600</p></td><td><p>12,900</p></td><td><p>30%</p></td></tr><tr><td><p><strong>Apr 22</strong></p></td><td><p>42,800</p></td><td><p>11,300</p></td><td><p>26%</p></td></tr><tr><td><p><strong>May 22</strong></p></td><td><p>46,600</p></td><td><p>12,500</p></td><td><p>27%</p></td></tr><tr><td><p><strong>Jun 22</strong></p></td><td><p>48,600</p></td><td><p>12,200</p></td><td><p>25%</p></td></tr><tr><td><p><strong>Jul 22</strong></p></td><td><p>48,600</p></td><td><p>11,900</p></td><td><p>24%</p></td></tr><tr><td><p><strong>Aug 22</strong></p></td><td><p>55,000</p></td><td><p>13,500</p></td><td><p>25%</p></td></tr><tr><td><p><strong>Sep 22</strong></p></td><td><p>52,700</p></td><td><p>13,100</p></td><td><p>25%</p></td></tr><tr><td><p><strong>Oct 22</strong></p></td><td><p>48,600</p></td><td><p>12,600</p></td><td><p>26%</p></td></tr><tr><td><p><strong>Nov 22</strong></p></td><td><p>53,000</p></td><td><p>13,400</p></td><td><p>25%</p></td></tr><tr><td><p><strong>Dec 22</strong></p></td><td><p>51,200</p></td><td><p>10,000</p></td><td><p>19%</p></td></tr><tr><td><p><strong>Jan 23</strong></p></td><td><p>60,200</p></td><td><p>15,000</p></td><td><p>25%</p></td></tr><tr><td><p><strong>Feb 23</strong></p></td><td><p>49,500</p></td><td><p>14,300</p></td><td><p>29%</p></td></tr></tbody></table><p> </p><p>Data Source: PIP Atomic Data Source (ADS)</p><p> </p><p><strong>Notes:</strong></p><ul><li>Figures have been rounded to the nearest 100;</li><li>Data for England and Wales only;</li><li>Data excludes claimants with special rules for the terminally ill.</li></ul><p><strong> </strong></p><ol start="3"><li><strong>Telephone calls regarding Review forms</strong></li></ol><p><strong> </strong></p><p>The information requested (telephony figures for those relating to AR1 forms) is not readily available and to provide it would incur disproportionate cost.</p>
answering member printed Viscount Younger of Leckie more like this
question first answered
less than 2023-06-27T16:17:19.523Zmore like thismore than 2023-06-27T16:17:19.523Z
answering member
4169
label Biography information for Viscount Younger of Leckie more like this
tabling member
478
label Biography information for Lord Field of Birkenhead more like this