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89925
registered interest false more like this
date less than 2014-09-01more like thismore than 2014-09-01
answering body
The Lord Chairman of Committees more like this
answering dept id 200 more like this
answering dept short name
answering dept sort name Chairman of Committees (HoL) more like this
hansard heading Parliamentary Information and Communications Technology Service remove filter
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask the Chairman of Committees what is the mean and maximum time delay for PICT to answer telephone helpline calls from Members of the House of Lords. more like this
tabling member printed
Baroness Finlay of Llandaff more like this
uin HL1767 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-09-22more like thismore than 2014-09-22
answer text <p>The mean and maximum time for PICT to answer telephone calls to extension 2001 (the PICT Service Desk) is set out by month in the table below. These figures represent all calls to the Service Desk. Unfortunately, it is not possible to produce figures for specific customer groups.</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Mean wait (minutes: seconds)</strong></p></td><td><p><strong>Maximum time delay (minutes: seconds)</strong></p></td></tr><tr><td><p>January 2014</p></td><td><p>01:52</p></td><td><p>24:14</p></td></tr><tr><td><p>February 2014</p></td><td><p>01:27</p></td><td><p>21:37</p></td></tr><tr><td><p>March 2014</p></td><td><p>01:42</p></td><td><p>17:45</p></td></tr><tr><td><p>April 2014</p></td><td><p>01:23</p></td><td><p>20:22</p></td></tr><tr><td><p>May 2014</p></td><td><p>01:56</p></td><td><p>19:26</p></td></tr><tr><td><p>June 2014</p></td><td><p>02:41</p></td><td><p>35:00</p></td></tr><tr><td><p>July 2014</p></td><td><p>03:29</p></td><td><p>29:41</p></td></tr><tr><td><p>August 2014</p></td><td><p>02:55</p></td><td><p>27:26</p></td></tr></tbody></table><p> </p><p>PICT aims to answer 80% of calls in 20 seconds or less and 90% of calls in 60 seconds or less.</p>
answering member printed Lord Sewel more like this
question first answered
less than 2014-09-22T12:29:51.0024961Zmore like thismore than 2014-09-22T12:29:51.0024961Z
answering member
2124
label Biography information for Lord Sewel more like this
tabling member
3609
label Biography information for Baroness Finlay of Llandaff more like this
79726
registered interest false more like this
date less than 2014-07-29more like thismore than 2014-07-29
answering body
The Lord Chairman of Committees more like this
answering dept id 200 more like this
answering dept short name
answering dept sort name Chairman of Committees (HoL) more like this
hansard heading Parliamentary Information and Communications Technology Service remove filter
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask the Chairman of Committees how many staff are employed by PICT in each senior pay band; and what has been the average yearly increase in salary for each band in each of the last five years. more like this
tabling member printed
Lord McAvoy more like this
uin HL1618 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-08-04more like thismore than 2014-08-04
answer text <p>PICT employs 1 member of staff at senior pay band 2 and 4 at senior pay band 1.</p><p> </p><p>Pay for senior staff in the House of Commons, under whose terms and conditions PICT staff are paid, has increased over the last 5 years as follows:</p><p> </p><p> </p><table><tbody><tr><td><p>Financial year</p></td><td><p>Percentage increase</p></td></tr><tr><td><p>13/14</p></td><td><p>yet to be agreed</p></td></tr><tr><td><p>12/13</p></td><td><p>0%</p></td></tr><tr><td><p>11/12</p></td><td><p>0%</p></td></tr><tr><td><p>10/11</p></td><td><p>0%</p></td></tr><tr><td><p>09/10</p></td><td><p>2.3%</p></td></tr><tr><td><p>08/09</p></td><td><p>2.5%</p></td></tr></tbody></table> more like this
answering member printed Lord Sewel more like this
question first answered
less than 2014-08-04T10:44:46.1444877Zmore like thismore than 2014-08-04T10:44:46.1444877Z
answering member
2124
label Biography information for Lord Sewel more like this
tabling member
4158
label Biography information for Lord McAvoy more like this
62968
registered interest false more like this
date less than 2014-06-19more like thismore than 2014-06-19
answering body
House of Commons Commission more like this
answering dept id 18 more like this
answering dept short name House of Commons Commission more like this
answering dept sort name House of Commons Commission more like this
hansard heading Parliamentary Information and Communications Technology Service remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the hon. Member for Caithness, Sutherland and Easter Ross representing the House of Commons Commission, which contractors have been hired by PICT during the current financial year; and which such contractors have had their contracts terminated due to poor performance. more like this
tabling member constituency Dunfermline and West Fife more like this
tabling member printed
Thomas Docherty more like this
uin 201451 more like this
answer
answer
is ministerial correction true more like this
date of answer less than 2014-06-24more like thismore than 2014-06-24
answer text <p>So far during the financial year 2014/15 PICT has employed <del class="ministerial">57</del><ins class="ministerial">61</ins> contractors, of whom <del class="ministerial">14</del><ins class="ministerial">15</ins> have been supporting services for Members. Further details cannot be provided without identifying individuals. Many are on short term contracts. None has had a contract terminated early.</p> more like this
answering member constituency Caithness, Sutherland and Easter Ross more like this
answering member printed John Thurso more like this
question first answered
less than 2014-06-24T10:19:35.157more like thismore than 2014-06-24T10:19:35.157
question first ministerially corrected
less than 2014-06-26T12:08:43.3091507Zmore like thismore than 2014-06-26T12:08:43.3091507Z
answering member
1399
label Biography information for Viscount Thurso more like this
previous answer version
4754
answering member constituency Caithness, Sutherland and Easter Ross more like this
answering member printed John Thurso more like this
answering member
1399
label Biography information for Viscount Thurso more like this
tabling member
3962
label Biography information for Thomas Docherty more like this