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<p>I am sorry that the right hon. Member and all colleagues continue to experience
inconvenience in telephony services which are currently below standard. The latest
issue with handsets underlines the need for the solution which the Parliamentary Digital
Service is implementing later this year.</p><p>Polycom devices need to communicate
with an external supplier to register the device and make/receive calls. Each device
communicates with one of two external servers. One of the servers experienced issues
on Thursday 9 May and any device that attempted to connect to this server was impacted
by the outage. Polycom phones communicating with the working server did not experience
an outage.</p><p>The first report the Digital Service received of handsets not working
was at 12.13pm on Thursday 9 May. The team declared a major incident shortly afterwards
and service was restored at 9.46am on 10 May.</p><p>The Voice Programme is upgrading
and replacing the existing telephony infrastructure and when implemented, handsets
will have 99.999% reliability of connecting.</p>
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