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1490284

registered interest
date	18/07/2022
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Members: Email
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what his Department's expected timeframe is for Minister or Department to respond to an hon. Member's email on behalf on a constituent; and what steps his Department is taking to tackle incidences of responses being outstanding for several months.
tabling member constituency	Newcastle upon Tyne Central
tabling member printed	Chi Onwurah
uin	38661
answer	answer is ministerial correction date of answer 21/07/2022 answer text <p>The Cabinet Office attaches great importance to the effective and timely handling of correspondence from MPs and Peers. On 26 May 2022, we published data on the timeliness of government responses to correspondence from MPs and Peers for 2021 on GOV.UK: https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers-2021. Cabinet Office timeliness improved each quarter of 2021, with 89% of correspondence received from hon. Members in quarter four responded to within 20 working days.</p><p><strong> </strong></p><p>As per the <a href="https://www.gov.uk/government/publications/handling-government-correspondence-guidance" target="_blank">Guide to Handling Correspondence</a>, updated by the Cabinet Office in July 2021, the target response time set by Departments for correspondence must not exceed 20 working days. The Cabinet Office continues to keep its own processes under review to further improve the time taken to respond.</p><p> </p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 21/07/2022 11:10:15 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	4124 label Biography information for Chi Onwurah

1131867

registered interest
date	12/06/2019
answering body	Speaker's Committee for the Independent Parliamentary Standards Authority
answering dept id	90
answering dept short name	Speaker's Committee for the Independent Parliamentary Standards Authority
answering dept sort name	Speaker's Committee for the Independent Parliamentary Standards Authority
hansard heading	Members: Email
house id	1
legislature	25259 pref label House of Commons
question text	To ask the hon. Member for Broxbourne, representing the Speaker's Committee for the Independent Parliamentary Standards Authority, what estimate he has made of the number of emails from hon. Members sent to IPSA in June 2019 that have not received a response within three days; and if he will make a statement.
tabling member constituency	Christchurch
tabling member printed	Sir Christopher Chope
uin	263669
answer	answer is ministerial correction date of answer 20/06/2019 answer text <p>IPSA has a key performance target to respond to 90 per cent of emails within five working days. Between 1 June and 13 June, IPSA responded to 88 per cent of the 563 emails received within this target. IPSA has recently brought in five temporary staff to help improve its response times following the introduction of a new finance, payroll and expenses system in April 2019.</p> answering member constituency Broxbourne answering member printed Mr Charles Walker question first answered 20/06/2019 12:09:53 answering member 1493 label Biography information for Sir Charles Walker previous answer version 123710 answering member constituency Broxbourne answering member printed Mr Charles Walker answering member 1493 label Biography information for Sir Charles Walker
tabling member	242 label Biography information for Sir Christopher Chope