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1679211

registered interest
date	19/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when the most recent risk assessment on violence at work was conducted at Govan jobcentre.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	7610
answer	answer is ministerial correction date of answer 11/01/2024 answer text <p>The Department for Work and Pensions assess the risks around violence at work via the Jobcentre Claimant Facing Risk Assessment (JCFRA). Govan Jobcentre has a site-specific Jobcentre Claimant Facing Risk Assessment in place, and this was last reviewed 18<sup>th</sup> September 2023.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 11/01/2024 13:42:27 answering member 3926 label Biography information for Paul Maynard
tabling member	4463 label Biography information for Chris Stephens

1679212

registered interest
date	19/12/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether he has made an estimate of the number of violence-at-work incidents that have been reported at Govan job centre.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	7611
answer	answer is ministerial correction date of answer 11/01/2024 answer text <p>The Department for Work and Pensions record all reported violence-at-work incidents. In the current financial year, April – October 2023, Govan Jobcentre recorded 27 incidents.</p><p> </p><p>In 2022/2023 financial year there were 19 incidents and in 2021/2022 financial year there were 20 incidents.</p><p> </p><p>All incidents reported at Govan Jobcentre have been categorised as verbal or written with none being classed as physical incidents.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 11/01/2024 13:50:49 answering member 3926 label Biography information for Paul Maynard
tabling member	4463 label Biography information for Chris Stephens

1222653

registered interest
date	09/07/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many staff at each (a) grade and (b) job title are employed at Shettleston Jobcentre in Glasgow East constituency.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	71860
answer	answer is ministerial correction date of answer 15/07/2020 answer text <p>There are 69 full time equivalent (FTE) staff employed at Shettleston Jobcentre. The details are:</p><p> </p><table><tbody><tr><td><p><strong>Job title and grade</strong></p></td><td><p><strong>FTE</strong></p></td></tr><tr><td><p>Customer Service Leader (SEO)</p></td><td><p>1</p></td></tr><tr><td><p>Work Coach Team Leader/Jobcentre Customer Service Managers (HEO)</p></td><td><p>5</p></td></tr><tr><td><p>Work Coaches (EO)</p></td><td><p>52</p></td></tr><tr><td><p>Assistant Service Delivery Coaches (AO)</p></td><td><p>11</p></td></tr></tbody></table><p /> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 15/07/2020 16:35:38 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden

1168465

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effect on jobcentre users of the closure of Easterhouse Jobcentre.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	185
answer	answer is ministerial correction date of answer 13/01/2020 answer text <p>Customers previously served by Easterhouse and Parkhead Jobcentres are now served by Shettleston Jobcentre.</p><p> </p><p>Our DWP estate announcement on 5 July 2017 confirmed that some smaller Jobcentres would merge with larger ones, and others would be co-located in local government premises. Merging our staff and services from some smaller or underutilised jobcentres, into larger Jobcentres nearby, makes better use of space and reduces costs to the taxpayer while still maintaining the same excellent level of customer service.</p><p> </p><p>We are committed to retaining a Jobcentre Plus network and continuing to serve throughout GB to make sure they can continue to access the Jobcentre Plus services they need.</p><p> </p><p>When closing or merging a Jobcentre, the Department for Work and Pensions (DWP) undertake an equality analysis as part of the detailed planning for service reconfiguration. This will include feedback from public consultation in those locations where this applied.</p><p> </p><p>As part of the pre closure consultation work MPs and MSPs were invited to attend meetings with the local Service Leader as part of the consultation exercise to allow them to present constituent concerns; links were established with the hospital and Local Housing Associations to raise awareness of the closures; Customer Surveys were carried out to gather insight and to address any concerns; DWP staff attended meetings at the local Citizens Advice Scotland with key stakeholders, including providers and landlords, with a view to communicating the change.</p><p> </p><p>In addition, to this stakeholder events were held giving all our stakeholders the opportunity to feed in concerns.</p><p> </p><p>Outreach work continues in Easterhouse at Greater Easterhouse and John Wheatly College Supporting Hands. Employer Advisers attend to weekly to provide updates on local vacancies and to help customers who wish to apply for these.</p><p> </p><p>In Parkhead, we have set up a partnership with Cranhill Development Trust who attend Shettleston Jobcentre staff meetings and our staff also attend their meetings. This is a continual exchange of information on jobs and benefits to ensure the local community in Parkhead is supported.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 186 question first answered 13/01/2020 16:59:15 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden

1168466

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effect on jobcentre users of the closure of Parkhead Jobcentre.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	186
answer	answer is ministerial correction date of answer 13/01/2020 answer text <p>Customers previously served by Easterhouse and Parkhead Jobcentres are now served by Shettleston Jobcentre.</p><p> </p><p>Our DWP estate announcement on 5 July 2017 confirmed that some smaller Jobcentres would merge with larger ones, and others would be co-located in local government premises. Merging our staff and services from some smaller or underutilised jobcentres, into larger Jobcentres nearby, makes better use of space and reduces costs to the taxpayer while still maintaining the same excellent level of customer service.</p><p> </p><p>We are committed to retaining a Jobcentre Plus network and continuing to serve throughout GB to make sure they can continue to access the Jobcentre Plus services they need.</p><p> </p><p>When closing or merging a Jobcentre, the Department for Work and Pensions (DWP) undertake an equality analysis as part of the detailed planning for service reconfiguration. This will include feedback from public consultation in those locations where this applied.</p><p> </p><p>As part of the pre closure consultation work MPs and MSPs were invited to attend meetings with the local Service Leader as part of the consultation exercise to allow them to present constituent concerns; links were established with the hospital and Local Housing Associations to raise awareness of the closures; Customer Surveys were carried out to gather insight and to address any concerns; DWP staff attended meetings at the local Citizens Advice Scotland with key stakeholders, including providers and landlords, with a view to communicating the change.</p><p> </p><p>In addition, to this stakeholder events were held giving all our stakeholders the opportunity to feed in concerns.</p><p> </p><p>Outreach work continues in Easterhouse at Greater Easterhouse and John Wheatly College Supporting Hands. Employer Advisers attend to weekly to provide updates on local vacancies and to help customers who wish to apply for these.</p><p> </p><p>In Parkhead, we have set up a partnership with Cranhill Development Trust who attend Shettleston Jobcentre staff meetings and our staff also attend their meetings. This is a continual exchange of information on jobs and benefits to ensure the local community in Parkhead is supported.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 185 question first answered 13/01/2020 16:59:15 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden

1168467

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps the Government has taken to improve digital access for jobcentre customers in areas previously served by Easterhouse Jobcentre.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	187
answer	answer is ministerial correction date of answer 13/01/2020 answer text <p>Customers previously served by Easterhouse and Parkhead Jobcentres are now served by Shettleston Jobcentre. A number of activities have been undertaken in Shettleston Jobcentre to improve digital access for customers including:</p><ul><li>Weekly sessions in the office’s “Digi Suite” to provide help with job searching using smartphones and tablets.</li><li>On-going customer sessions on digitally compiling a CV.</li><li>On-going customer sessions on managing their Universal Credit account.</li><li>Daily Drop in sessions to help customers upload medical certificates.</li><li>Customer sessions providing support for customers applying for on-line vacancies I.E. HMRC, Royal Mail and Community Jobs Scotland vacancies.</li><li>Daily full-time digital support provided for customers with Universal Credit access problems I.E. lost log in details, navigating their account, how to use of journal message etc.</li><li>15 customer access computers available for drop in use.</li><li>8 computers in the “Digi Suite” are available for group sessions.</li></ul><p> </p><p>In addition, Shettleston Jobcentre has a number of partners located within the office to provide supplementary support to customers. This includes:</p><ul><li>Citizens Advice located in jobcentre for “Help to Claim “.</li><li>Jobs and Business Glasgow provide additional support with CV’s, job searching, online support and confidence building.</li><li>Momentum provide support with CV’s, Job searching, online support and confidence building.</li></ul><p> </p><p>All MPs are encouraged to visit and engage with their local Jobcentres and the Service Leaders to keep up to date with innovations.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 188 question first answered 13/01/2020 17:17:22 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden

1168468

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps the Government has taken to improve digital access for jobcentre customers in areas previously served by Parkhead Jobcentre.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	188
answer	answer is ministerial correction date of answer 13/01/2020 answer text <p>Customers previously served by Easterhouse and Parkhead Jobcentres are now served by Shettleston Jobcentre. A number of activities have been undertaken in Shettleston Jobcentre to improve digital access for customers including:</p><ul><li>Weekly sessions in the office’s “Digi Suite” to provide help with job searching using smartphones and tablets.</li><li>On-going customer sessions on digitally compiling a CV.</li><li>On-going customer sessions on managing their Universal Credit account.</li><li>Daily Drop in sessions to help customers upload medical certificates.</li><li>Customer sessions providing support for customers applying for on-line vacancies I.E. HMRC, Royal Mail and Community Jobs Scotland vacancies.</li><li>Daily full-time digital support provided for customers with Universal Credit access problems I.E. lost log in details, navigating their account, how to use of journal message etc.</li><li>15 customer access computers available for drop in use.</li><li>8 computers in the “Digi Suite” are available for group sessions.</li></ul><p> </p><p>In addition, Shettleston Jobcentre has a number of partners located within the office to provide supplementary support to customers. This includes:</p><ul><li>Citizens Advice located in jobcentre for “Help to Claim “.</li><li>Jobs and Business Glasgow provide additional support with CV’s, job searching, online support and confidence building.</li><li>Momentum provide support with CV’s, Job searching, online support and confidence building.</li></ul><p> </p><p>All MPs are encouraged to visit and engage with their local Jobcentres and the Service Leaders to keep up to date with innovations.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 187 question first answered 13/01/2020 17:17:22 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden

1151019

registered interest
date	21/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, on which date (a) she and (b) Ministers in her Department last visited Shettleston Jobcentre in Glasgow East constituency.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	2928
answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>The Secretary of State and her Ministers regularly visit Jobcentres across the country, however neither the Secretary of State nor the Ministers in her Department have visited Shettleston Jobcentre in Glasgow East constituency.</p><p><strong> </strong></p><p> </p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 28/10/2019 15:51:11 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden

1010797

registered interest
date	20/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what plans she has to visit the Govan Job Centre in December 2018; and if she will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	193606
answer	answer is ministerial correction date of answer 23/11/2018 answer text <p>The Secretary of State will be continue to engage with the Scottish Government as her predecessors have. The Secretary of State will be visiting various front-line services, including job centres, in the coming months. There are no visits planned to Scotland this December.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 23/11/2018 10:18:41 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4463 label Biography information for Chris Stephens

997868

registered interest
date	30/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she plans to visit Govan job centre in November 2018; and if she will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	185639
answer	answer is ministerial correction date of answer 05/11/2018 answer text <p>The Secretary of State has been to the Scottish Parliament twice and had quarterly meetings with the Scottish Government. Over the summer the Secretary of State visited 4 Scottish jobcentres, engaging with a variety of Scottish organisations and staff in these offices. There is not a further visit planned to Scotland this November.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 05/11/2018 15:37:28 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens