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417035

registered interest
date	07/09/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance.
tabling member printed	Lord Hylton
uin	HL1955
answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.</p> answering member printed Lord Freud question first answered 17/09/2015 11:21:34 answering member 3893 label Biography information for Lord Freud
tabling member	2018 label Biography information for Lord Hylton

381626

registered interest
date	16/06/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what training on human trafficking has been provided to Jobcentre Plus staff.
tabling member printed	Lord McColl of Dulwich
uin	HL542
answer	answer is ministerial correction date of answer 24/06/2015 answer text <p>The Department for Work and Pensions (DWP) policy is to develop its staff in the skills and knowledge required to support a range of claimants sensitively and to respect their individual needs.</p><p> </p><p> </p><p>The department is currently developing guidance and training for DWP staff around human trafficking. This will be available for any member of staff who is told or suspects that the customer they are dealing with is a victim of human trafficking.</p> answering member printed Lord Freud question first answered 24/06/2015 14:50:49 answering member 3893 label Biography information for Lord Freud
tabling member	1892 label Biography information for Lord McColl of Dulwich