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1690060
registered interest false more like this
date less than 2024-02-19more like thismore than 2024-02-19
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: ICT remove filter
house id 1 more like this
legislature
25259
pref label House of Commons remove filter
question text To ask the Secretary of State for the Home Department, how many people are awaiting decisions on applications to the Home Office as a result of technical issues in each month since January 2023. more like this
tabling member constituency Edmonton more like this
tabling member printed
Kate Osamor remove filter
uin 14658 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-02-27more like thismore than 2024-02-27
answer text <p>The exact number of people awaiting decisions on applications to the Home Office as a result of technical issues in each month since January 2023 is not information currently held in a reportable format.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
question first answered
less than 2024-02-27T16:39:02.44Zmore like thismore than 2024-02-27T16:39:02.44Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4515
label Biography information for Kate Osamor more like this
1690061
registered interest false more like this
date less than 2024-02-19more like thismore than 2024-02-19
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: ICT remove filter
house id 1 more like this
legislature
25259
pref label House of Commons remove filter
question text To ask the Secretary of State for the Home Department, what is the cause of recent technical issues delaying home office applications. more like this
tabling member constituency Edmonton more like this
tabling member printed
Kate Osamor remove filter
uin 14659 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-02-27more like thismore than 2024-02-27
answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
grouped question UIN
14660 more like this
14661 more like this
14663 more like this
14664 more like this
question first answered
less than 2024-02-27T16:06:31.457Zmore like thismore than 2024-02-27T16:06:31.457Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4515
label Biography information for Kate Osamor more like this
1690062
registered interest false more like this
date less than 2024-02-19more like thismore than 2024-02-19
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: ICT remove filter
house id 1 more like this
legislature
25259
pref label House of Commons remove filter
question text To ask the Secretary of State for the Home Department, if he will make an assessment of trends in the number of technical issues in relation to home office applications since January 2023. more like this
tabling member constituency Edmonton more like this
tabling member printed
Kate Osamor remove filter
uin 14660 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-02-27more like thismore than 2024-02-27
answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
grouped question UIN
14659 more like this
14661 more like this
14663 more like this
14664 more like this
question first answered
less than 2024-02-27T16:06:31.507Zmore like thismore than 2024-02-27T16:06:31.507Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4515
label Biography information for Kate Osamor more like this
1690063
registered interest false more like this
date less than 2024-02-19more like thismore than 2024-02-19
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: ICT remove filter
house id 1 more like this
legislature
25259
pref label House of Commons remove filter
question text To ask the Secretary of State for the Home Department, what steps his Department is taking to tackle technical issues in relation to home office applications. more like this
tabling member constituency Edmonton more like this
tabling member printed
Kate Osamor remove filter
uin 14661 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-02-27more like thismore than 2024-02-27
answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
grouped question UIN
14659 more like this
14660 more like this
14663 more like this
14664 more like this
question first answered
less than 2024-02-27T16:06:31.537Zmore like thismore than 2024-02-27T16:06:31.537Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4515
label Biography information for Kate Osamor more like this
1690064
registered interest false more like this
date less than 2024-02-19more like thismore than 2024-02-19
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: ICT remove filter
house id 1 more like this
legislature
25259
pref label House of Commons remove filter
question text To ask the Secretary of State for the Home Department, what his Department's policy is on informing applicants if the time taken to process their application is longer than the published service standard as a result of technical issues. more like this
tabling member constituency Edmonton more like this
tabling member printed
Kate Osamor remove filter
uin 14662 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-02-27more like thismore than 2024-02-27
answer text <p>Where there is a technical issue which prevents caseworkers from taking action on a case, the department will seek to address these as quickly as possible and resolve these so the case can be completed within its service standard. Where the technical issue may cause the case to go out of service standard, caseworking teams will write to the customer to inform them of the delay and keep them informed of progress.</p><p> </p><p>The latest published statistics which includes data on performance against Service Level Agreement for Standard, Priority and Super Priority visas up to the end of Q3 2023 can be found in this link (Data tab VSI_02):<a href="https://www.gov.uk/government/publications/visas-and-citizenship-data-q3-2023" target="_blank"> https://www.gov.uk/government/publications/visas-and-citizenship-data-q3-2023. </a></p><p> </p><p>Q4 2023 stats are due to be published shortly.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
question first answered
less than 2024-02-27T16:34:49.72Zmore like thismore than 2024-02-27T16:34:49.72Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4515
label Biography information for Kate Osamor more like this
1690065
registered interest false more like this
date less than 2024-02-19more like thismore than 2024-02-19
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: ICT remove filter
house id 1 more like this
legislature
25259
pref label House of Commons remove filter
question text To ask the Secretary of State for the Home Department, what the average time taken was to resolve technical issues in relation to processing home office applications in each month in 2023. more like this
tabling member constituency Edmonton more like this
tabling member printed
Kate Osamor remove filter
uin 14663 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-02-27more like thismore than 2024-02-27
answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
grouped question UIN
14659 more like this
14660 more like this
14661 more like this
14664 more like this
question first answered
less than 2024-02-27T16:06:31.583Zmore like thismore than 2024-02-27T16:06:31.583Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4515
label Biography information for Kate Osamor more like this
1690066
registered interest false more like this
date less than 2024-02-19more like thismore than 2024-02-19
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Home Office: ICT remove filter
house id 1 more like this
legislature
25259
pref label House of Commons remove filter
question text To ask the Secretary of State for the Home Department, whether his Department has raised concerns with third-party providers on technical issues impacting claims since January 2023. more like this
tabling member constituency Edmonton more like this
tabling member printed
Kate Osamor remove filter
uin 14664 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-02-27more like thismore than 2024-02-27
answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> more like this
answering member constituency Corby more like this
answering member printed Tom Pursglove more like this
grouped question UIN
14659 more like this
14660 more like this
14661 more like this
14663 more like this
question first answered
less than 2024-02-27T16:06:31.63Zmore like thismore than 2024-02-27T16:06:31.63Z
answering member
4369
label Biography information for Tom Pursglove more like this
tabling member
4515
label Biography information for Kate Osamor more like this