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1143616

registered interest
date	02/09/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Reform
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, with reference to page 4 of the document entitled HM Courts & Tribunals Service Citizen User Experience Research, published in June 2018, which states that some groups were excluded: immigration tribunals, criminal defendants, jurors, high court cases and restraining order or Domestic Violence Protection Order cases, whether he will take steps to survey the user experience of those groups to (a) understand their experience as they engage with the court system and (b) to help ensure equal access to justice.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	285248
answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>The Ministry of Justice is to undertake an overarching evaluation of the Reform programme to understand the effect of reform on access to justice. This will include surveys of court users across criminal, civil, family, and tribunal jurisdictions. An interim report is expected in Summer 2021.</p><p> </p><p>Information on the overarching evaluation was published in the Ministry of Justice response to the Public Accounts Committee's fourth recommendation in its report Transforming courts and tribunals, in February 2019: <a href="https://www.gov.uk/government/news/moj-response-to-public-accounts-committee-transforming-courts-and-tribunals" target="_blank">https://www.gov.uk/government/news/moj-response-to-public-accounts-committee-transforming-courts-and-tribunals</a></p><p> </p><p>In July 2019, the Ministry published further information on the progress of the evaluation, including details of the advisory panel that has been established for the evaluation: <a href="https://www.gov.uk/government/news/response-to-public-accounts-committee-transforming-courts-and-tribunals" target="_blank">https://www.gov.uk/government/news/response-to-public-accounts-committee-transforming-courts-and-tribunals</a></p> answering member constituency Charnwood answering member printed Edward Argar question first answered 09/09/2019 12:52:26 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1140522

registered interest
date	19/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Reform
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the academic research for evaluation of reform was made publicly available; and what plans he has for further research on that topic in the current financial year.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	279404
answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>The following academic research for evaluation of reform is publicly available:</p><p> </p><p>Research on the Citizen User Experience: <a href="https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research" target="_blank">https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research</a></p><p> </p><p>London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):</p><p><a href="https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation" target="_blank">https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation</a></p><p> </p><p>We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants’ digital capability within the next six months.</p><p> </p><p>Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19<sup>th</sup> July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:</p><p><a href="https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary" target="_blank">https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary</a></p><p> </p><p>The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 279442 question first answered 02/08/2019 14:51:49 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1140561

registered interest
date	19/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Reform
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the (a) content of and (b) responses to the Social Security and Child Support digital capability survey will be made publicly available.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	279442
answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>The following academic research for evaluation of reform is publicly available:</p><p> </p><p>Research on the Citizen User Experience: <a href="https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research" target="_blank">https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research</a></p><p> </p><p>London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):</p><p><a href="https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation" target="_blank">https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation</a></p><p> </p><p>We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants’ digital capability within the next six months.</p><p> </p><p>Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19<sup>th</sup> July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:</p><p><a href="https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary" target="_blank">https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary</a></p><p> </p><p>The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 279404 question first answered 02/08/2019 14:51:49 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1131835

registered interest
date	12/06/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Reform
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what the total spending was on (a) academic research and (b) public consultations undertaken by his Department to inform the HMCTS reform programme in each financial year since 2011-12.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	263790
answer	answer is ministerial correction date of answer 17/07/2019 answer text <p>HMCTS and the Ministry of Justice have undertaken a number of formal written consultation exercises since the Reform Programme began in 2016. This included the Ministry of Justice consultation on the Reform Programme entitled Transforming our Justice System, which set out the Government’s broad approach to reform and sought views on three specific sets of proposals: the assisted digital strategy; automatic online conviction and statutory standard penalty; and tribunal panel composition.</p><p> </p><p>HMCTS has spent the following amounts on academic research for evaluation of reform:</p><p> </p><p>2016/17: £220,000 for research on the Citizen user Experience</p><p>2017/18: £50,000 for research on the Professional User Experience</p><p>2017/18: £40,000 for a survey of SSCS appellants digital capability</p><p>2018/19: £49,000 for LSE evaluation of video hearings in tax</p><p>2018/19: £47,976 for research on Flexible Operating Hours</p><p> </p><p>HMCTS undertakes public consultation when reorganising estate or closing a tribunal building. This work is conducted by civil servants alongside other duties and it is not possible to capture an accurate assessment of the time and cost spent on this.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 17/07/2019 15:36:55 answering member 3926 label Biography information for Paul Maynard
tabling member	3924 label Biography information for Yasmin Qureshi