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<p /> <p>We are currently taking steps to improve the scheme and will continue to
monitor its effectiveness so that it continues to meet its aim of providing a contribution
towards the cost of a funeral. For example staff are working with the Bereavement
Service, the main conduit of initial applications, to ensure where possible they collect
all the required evidence and information at the earliest possible juncture, smoothing
and improving the process for claimants. On-going improvements such as this ensure
claims are dealt with in a timely and consistent manner and are in the best interests
of those needing the scheme’s support.</p>
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