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1566990

registered interest
date	16/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the effect of using prepayment meters on users of such meters in (1) managing their finances, (2) meeting the increased cost of living, and (3) other challenges.
tabling member printed	Lord Bourne of Aberystwyth
uin	HL4760
answer	answer is ministerial correction date of answer 30/01/2023 answer text <p>No assessment has been made. The Government recognises that rising energy prices can make it more difficult for consumers with prepayment meters to buy the energy they need. Therefore, the Government has provided a £37 billion package of cost-of-living support to help households and businesses this winter, including a £15 billion targeted package of direct support for the most vulnerable households. A further funding package worth £26 billion will provide support to the most vulnerable households in 2023/24.</p> answering member printed Lord Callanan question first answered 30/01/2023 15:19:14 answering member 4336 label Biography information for Lord Callanan
tabling member	4282 label Biography information for Lord Bourne of Aberystwyth

1567012

registered interest
date	16/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of (1) the impact of the severe cold weather on vulnerable households, and (2) the ability of those residents on pre-payment meters to pay their energy bills.
tabling member printed	Baroness McIntosh of Pickering
uin	HL4786
answer	answer is ministerial correction date of answer 30/01/2023 answer text <p>Suppliers are required to offer vulnerable households with prepayment meters short-term support through emergency and friendly-hours credit and additional support credit if needed. The Government has put in place support worth over £37bn to assist consumers, including those with prepayment meters, with recent rises in the cost of living. The household support fund, assisting those most in need, has also been extended to March of this year. Support for eligible households is also available through the Warm Home Discount, the Winter Fuel Payment and the Cold Weather Payment.</p> answering member printed Lord Callanan question first answered 30/01/2023 15:18:44 answering member 4336 label Biography information for Lord Callanan
tabling member	384 label Biography information for Baroness McIntosh of Pickering

1551409

registered interest
date	13/12/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the impact of the severe cold weather on (1) vulnerable households, and (2) the ability of those residents on pre-payment meters to access Government help with household bills; and what steps they will take to facilitate access to support for the most vulnerable households.
tabling member printed	Baroness McIntosh of Pickering
uin	HL4260
answer	answer is ministerial correction date of answer 29/12/2022 answer text <p>The Government is delivering the Energy Bills Support Scheme, a £400 non-repayable grant to support all families with their energy bills. Additionally, the Energy Price Guarantee (EPG) will save a typical household in Great Britain £900 this Winter.</p><p> </p><p>The Government is currently reviewing the EPG. This consultation will ensure that vulnerable high energy users, such as those with medical requirements, are not put at risk of having to pay more.</p><p> </p><p>Customers with smart prepayment meters have the credit applied to their meter automatically, and those with traditional prepayment meters should have received discount vouchers sent via SMS text, email, post or a Special Action Message. Electricity suppliers have reported that, as of 1 December, they had issued 4,044,554 vouchers to customers with traditional prepayment meters.</p> answering member printed Lord Callanan question first answered 29/12/2022 13:44:33 answering member 4336 label Biography information for Lord Callanan
tabling member	384 label Biography information for Baroness McIntosh of Pickering

1547544

registered interest
date	01/12/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government, what steps they are taking to support consumers who cannot monitor their energy consumption via their smart meter as a result of a failure to connect with a data hub.
tabling member printed	Lord Shipley
uin	HL3957
answer	answer is ministerial correction date of answer 15/12/2022 answer text <p>Energy suppliers are required by licence conditions to take all reasonable steps to ensure their customers’ smart meters are fully functional and provide customers with complete and accurate information. Energy suppliers must also offer an In-Home Display (IHD) at the point of installation and provide a replacement or repair for any faulty IHD within the first year of installing a consumer’s smart meters.</p><p> </p><p>The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating energy suppliers against their licence obligations.</p> answering member printed Lord Callanan question first answered 15/12/2022 17:37:30 answering member 4336 label Biography information for Lord Callanan
tabling member	4176 label Biography information for Lord Shipley