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tabling member › label	Biography information for Baroness Altmann
min answer › question first answered	2019-06-18T15:02:18.803Z
hansard heading	Energy: Disconnections

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

1581697

registered interest

date

30/01/2023

answering body

Department for Business, Energy and Industrial Strategy

answering dept id

201

answering dept short name

Business, Energy and Industrial Strategy

answering dept sort name

Business, Energy and Industrial Strategy

hansard heading

Energy: Disconnections

house id

legislature

25277

pref label	House of Lords

question text

To ask His Majesty's Government what protections they have in place to prevent energy firms from leaving households without power in their homes; and what penalties are imposed on energy firms that do not take sufficient care of vulnerable customers or which wrongly disconnect customers.

tabling member printed

Baroness Altmann

uin

HL5176

answer

is ministerial correction

date of answer

08/02/2023

answer text

Ofgem rules include an Ability to Pay Principle that requires suppliers to provide appropriate support for those struggling to pay their bills. Support may include setting up appropriate repayment plans based on a customer’s ability to pay, and by directing the customer to further support services. Ofgem is responsible for ensuring licensed energy suppliers are complying with their licence conditions. Ofgem publishes details of its compliance and enforcement action on its website.

answering member printed

Lord Callanan

question first answered

08/02/2023 13:54:54

answering member

4336

label	Biography information for Lord Callanan

tabling member

4533

label	Biography information for Baroness Altmann