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1348583

registered interest
date	20/07/2021
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driving Licences
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps he is taking to tackle delays at DVLA offices in issuing licences.
tabling member constituency	Twickenham
tabling member printed	Munira Wilson
uin	36777
answer	answer is ministerial correction date of answer 06/09/2021 answer text <p>The Driver and Vehicle Licensing Agency’s (DVLA) online services are the quickest and easiest way to renew a driving licence. There are no delays in successful online applications and customers should receive their driving licence within a few days.</p><p>However, many people still choose or have to make a paper application for a driving licence. The DVLA receives around 60,000 items of mail every day which must be dealt with in person. Ongoing industrial action by members of the Public and Commercial Services union is leading to delays for customers who make paper applications.</p><p>Currently, paper driving licence applications are likely to take six to ten weeks to process. There may be additional delays in processing more complex transactions, for example, if medical investigations are needed. The latest information on turnaround times for paper driving licence applications can be found <a href="http://www.gov.uk/guidance/dvla-coronavirus-covid-19-update" target="_blank">here</a>.</p><p>The DVLA has reconfigured its accommodation to safely maximise the number of staff on site and is working hard to process applications as quickly as possible. The DVLA has accelerated the development of additional online services to reduce the number of paper applications and supported their take up through a publicity campaign. Further digital service enhancements are underway. The DVLA has also leased an additional building to accommodate more operational staff.</p> answering member constituency Redditch answering member printed Rachel Maclean question first answered 06/09/2021 13:34:42 answering member 4668 label Biography information for Rachel Maclean
tabling member	4776 label Biography information for Munira Wilson

416850

registered interest
date	04/09/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driving Licences
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps he is taking to publicise the ending of the paper counterpart to driving licences; and what arrangements are in place to support drivers who do not have access to a computer to access information about their penalty points.
tabling member constituency	Twickenham
tabling member printed	Dr Tania Mathias
uin	8747
answer	answer is ministerial correction date of answer 09/09/2015 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) used media, online channels, direct mail and advertising to inform people about the abolition of the paper counterpart to the driving licence. The DVLA also engaged with trade organisations, vehicle hire companies and wrote directly to 640,000 professional bus and lorry drivers. Information has been sent to around a million drivers each month since February with driving licence renewal reminders. Awareness of the change amongst the public is now over 84%.</p><p> </p><p> </p><p> </p><p>The DVLA has a dedicated local rate telephone service in place for drivers who do not have access to the online service. This service is available Monday to Friday from 8am to 7pm and Saturday from 8am to 2pm. Since the paper counterpart was abolished in June 2015, more than 154,000 drivers have used the telephone service. During the same period the online service has been used 1.4m times.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 09/09/2015 15:29:36 answering member 3996 label Biography information for Andrew Jones
tabling member	4404 label Biography information for Dr Tania Mathias