Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed question first answered answering member label
tabling member	label

Search

1124150

registered interest
date	01/05/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Courts: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, pursuant to the Answer of 29 March 2019 to Question 235313 on Courts: Telephone Services, which helplines were included in that figure for the number of calls received in February 2019; and how many calls were directed to each helpline.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	249923
answer	answer is ministerial correction date of answer 13/05/2019 answer text <p>The helplines included were Social Security and Child Support, Divorce, Probate and Single Justice Service. Calls answered on each line in February 2019 are as follows:</p><p> </p><table><tbody><tr><td><p>Social Security and Child Support</p></td><td><p>33,411</p></td></tr><tr><td><p>Divorce</p></td><td><p>14,454</p></td></tr><tr><td><p>Probate</p></td><td><p>1,538</p></td></tr><tr><td><p>Single Justice Service</p></td><td><p>3,848</p></td></tr></tbody></table> answering member constituency Charnwood answering member printed Edward Argar question first answered 13/05/2019 15:27:53 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1092667

registered interest
date	21/03/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Courts: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what assessment he has made of the effect of the 55p per minute cost of the telephone helpline established to provide advice on how to use online court services on the effectiveness of that helpline.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	235313
answer	answer is ministerial correction date of answer 29/03/2019 answer text <p>HMCTS helplines use 0300 phone numbers in line with HMG guidance for government departments. This is the same as other departments including HMRC and the Home Office, as well as a range of bodies outside Government including the BBC, the RSPCA, Oxfam and Ofcom.</p><p>Calls to 0300 numbers are charged at the same as local rate calls by phone providers.</p><p> </p><p>The helplines are not premium lines and do not generate revenue.</p><p>There is no evidence to suggest that call charges are deterring people from using our services, as we dealt with more than 46,000 calls last month alone.</p><p> </p> answering member constituency South East Cambridgeshire answering member printed Lucy Frazer question first answered 29/03/2019 14:40:10 answering member 4517 label Biography information for Lucy Frazer
tabling member	3924 label Biography information for Yasmin Qureshi