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927834

registered interest
date	20/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many Child Maintenance Service (CMS) case enquiries each regional CMS office has dealt with during the last twelve months.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	155852
answer	answer is ministerial correction date of answer 25/06/2018 answer text <p>We have interpreted CMS enquiries as CMS calls for these PQ’s. We do not publish call data however we have been able to obtain an overall internal figure for the year end 17/18 and can confirm we received 2,273,130 calls.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 155854 question first answered 25/06/2018 14:12:10 answering member 4495 label Biography information for Kit Malthouse
tabling member	4467 label Biography information for Drew Hendry

927837

registered interest
date	20/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Department of Work and Pensions, how many Child Maintenance Service enquiries have been processed in each month of the last twelve months.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	155854
answer	answer is ministerial correction date of answer 25/06/2018 answer text <p>We have interpreted CMS enquiries as CMS calls for these PQ’s. We do not publish call data however we have been able to obtain an overall internal figure for the year end 17/18 and can confirm we received 2,273,130 calls.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 155852 question first answered 25/06/2018 14:12:10 answering member 4495 label Biography information for Kit Malthouse
tabling member	4467 label Biography information for Drew Hendry

927841

registered interest
date	20/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Department of Work and Pensions, if she will increase resources at the Child Maintenance Service to improve response times to enquiries.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	155855
answer	answer is ministerial correction date of answer 25/06/2018 answer text <p>The numbers of people working within the Child Maintenance Service is reviewed regularly to ensure we have sufficient resources to answer customer calls and progress cases. So far in 2018, we have recruited 210 people into the Child Maintenance Service, with these people joining us between February 2018 and June 2018, and we are currently undertaking recruitment for a further 300 people to join the Child Maintenance Service during July and August. We will continue to review the volumes of work against our forecasting model to ensure that we adjust staffing levels as required.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 25/06/2018 11:30:43 answering member 4495 label Biography information for Kit Malthouse
tabling member	4467 label Biography information for Drew Hendry

926630

registered interest
date	18/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the adequacy of the service provided by the Child Maintenance Service telephone line.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	154786
answer	answer is ministerial correction date of answer 25/06/2018 answer text <p>Performance of the telephony service is regularly reviewed. Information regarding the proportion of calls answered and within a set timescale is published as part of the CMS experimental publications:</p><p> </p><p><a href="https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme#latest-release" target="_blank">https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme#latest-release</a></p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 25/06/2018 11:50:30 answering member 4495 label Biography information for Kit Malthouse
tabling member	4521 label Biography information for Liz Saville Roberts

926631

registered interest
date	18/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many calls were made to the Child Maintenance Service telephone line in each of the last three years.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	154787
answer	answer is ministerial correction date of answer 26/06/2018 answer text <p>This information is not published externally however is collated internally and has been provided for context only.</p><p> </p><p><strong><em> </em></strong></p><table><tbody><tr><td><p>CMS inbound number 0800 171 2345</p></td><td><p>Calls Offered</p></td></tr><tr><td><p>15/16</p></td><td><p>1,546,005</p></td></tr><tr><td><p>16/17</p></td><td><p>2,440,004</p></td></tr><tr><td><p>17/18</p></td><td><p>2,873,130</p></td></tr></tbody></table><p> </p><p> </p><p>CMG publish data externally with regards to the current CMS caseload which adds context to the volume of calls received. <a href="https://www.gov.uk/government/statistics/child-maintenance-service-aug-2013-to-mar-2018-experimental" target="_blank">https://www.gov.uk/government/statistics/child-maintenance-service-aug-2013-to-mar-2018-experimental</a> Call volumes are increasing at a lower rate than the CMS caseload.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 26/06/2018 10:50:02 answering member 4495 label Biography information for Kit Malthouse
tabling member	4521 label Biography information for Liz Saville Roberts

926632

registered interest
date	18/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what charge is made to the service user for calling the Child Maintenance Service telephone line.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	154788
answer	answer is ministerial correction date of answer 21/06/2018 answer text <p>We have recently introduced 0800 telephone numbers for all our Child Maintenance Service lines, which are all free for customers to call from landline telephones. Call costs from mobile phone providers will vary depending on the customer’s provider and service plan, and in some cases, the time of day the call is made.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 21/06/2018 14:01:23 answering member 4495 label Biography information for Kit Malthouse
tabling member	4521 label Biography information for Liz Saville Roberts

926633

registered interest
date	18/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment has been made of the adequacy of staffing levels in the Child Maintenance Service and their capacity to deal with the volume of their work.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	154789
answer	answer is ministerial correction date of answer 21/06/2018 answer text <p>The numbers of people working within the Child Maintenance Service is reviewed regularly to ensure we have sufficient resources to answer customer calls and progress cases. So far in 2018, we have recruited 210 people into the Child Maintenance Service, with these people joining us between February 2018 and June 2018, and we are currently undertaking recruitment for a further 300 people to join the Child Maintenance Service during July and August. We will continue to review the volumes of work against our forecasting model to ensure that we adjust staffing levels as required.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 21/06/2018 16:40:04 answering member 4495 label Biography information for Kit Malthouse
tabling member	4521 label Biography information for Liz Saville Roberts

926634

registered interest
date	18/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps have been taken to ensure that service users are able to access the Child Maintenance Service in a timely manner.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	154790
answer	answer is ministerial correction date of answer 26/06/2018 answer text <p>New customers access the Child Maintenance Service by telephone contact whilst existing customers have a choice of telephony or self-service for a number of transactions. Every six months we formally review the numbers of people working at key points during our operating hours to ensure we have the right number of people available to answer customer calls, and our most recent review was completed at the beginning on June. This is in line with the approach taken for all services provided by DWP. As you would expect we undertake periodic upgrades to our systems but endeavour to keep customer impact to a minimum and ensure that they have adequate notice. Lastly, occasionally, the Child Maintenance Service is subject to unplanned system down time we have robust internal processes in place to minimise the period of disruption.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 26/06/2018 10:50:00 answering member 4495 label Biography information for Kit Malthouse
tabling member	4521 label Biography information for Liz Saville Roberts

926635

registered interest
date	18/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many staff have been employed in Child Maintenance Service call centres in each of the last three years.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	154791
answer	answer is ministerial correction date of answer 21/06/2018 answer text <p>All the people employed by the Child Maintenance Service are responsible for answering customer calls. The numbers of people who have been employed are as follows:</p><p> </p><ul><li>March 2016 – 4,600</li><li>March 2017 – 4,555</li><li>March 2018 – 4,665</li></ul> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 21/06/2018 14:01:21 answering member 4495 label Biography information for Kit Malthouse
tabling member	4521 label Biography information for Liz Saville Roberts

923153

registered interest
date	13/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many deaths since 2000 have been linked to Child Support Agency cases or cases managed by the Child Maintenance Service.
tabling member printed	Lord Pearson of Rannoch
uin	HL8617
answer	answer is ministerial correction date of answer 25/06/2018 answer text <p>We have interpreted your question to refer to the death, for any reason, of receiving or paying parent who is named on a case managed by the Child Support Agency (CSA) or the Child Maintenance Service (CMS).</p><p> </p><p>Data is only available for the 2003 CSA scheme, and for the CMS since December 2015. <del class="ministerial">IIt</del> <ins class="ministerial">It </ins>is standard practice for the Department to be informed of a death and for this to be recorded on departmental systems. It is only possible to identify a death of a case participant where the Department has a National Insurance number for the parent involved and has been informed of the death. Where the Department is informed of a death only the date is recorded as standard practice and as such any link beyond involvement in a case cannot be established.</p><p> </p><p>For 2003 scheme cases managed by the CSA there were 71,200 deaths informed to DWP between 2003 and 31st December 2017.</p><p> </p><p>For cases managed by the CMS there were 3,500 deaths informed to DWP between 1st December 2015 and 31st December 2017.</p><p> </p><p>Numbers have been rounded to the nearest one hundred.</p> answering member printed Baroness Buscombe question first answered 25/06/2018 13:44:36 question first ministerially corrected 17/07/2018 15:04:25 answering member 3349 label Biography information for Baroness Buscombe previous answer version 65349 answering member printed Baroness Buscombe answering member 3349 label Biography information for Baroness Buscombe
tabling member	3153 label Biography information for Lord Pearson of Rannoch