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<p /> <p> </p><p>The Child Maintenance Options 0800 telephone number was added to
the DWP list of free to call numbers in August 2014. This means calls to Child Maintenance
Options from BT landlines and those made by 93 per cent of mobile users, hosted by
the six major mobile provider networks, will have the cost of the call met by DWP.
Calls from other networks may be free, if they are included within call packages,
but this will depend on the network provider. The remaining 7 per cent of calls from
mobile users will be able to call the Child Maintenance Options 0800 number free of
charge from autumn 2015, which is when the OFCOM ruling requires all network providers
to make calls to all 0800 numbers free of charge.</p><p> </p><p>We will also offer
to call back a customer, if asked, or if concerns are raised over the cost of the
call. Alternatively, customers can also use the online ‘live chat’ facility or email
service which is available via the Child Maintenance Options website at <a href="http://www.cmoptions.org"
target="_blank">www.cmoptions.org</a>.</p>
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