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<p>The Department for Education is already clear in statutory guidance that local
authorities should have a complaints procedure for parents who are not satisfied that
their child has received their early education place, or are unhappy with any aspect
of the way in which they have received it, and should publicise this to parents. This
is set out at C.7 in Statutory Guidance, which is available at: <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/351592/early_education_and_childcare_statutory_guidance_2014.pdf"
target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/351592/early_education_and_childcare_statutory_guidance_2014.pdf</a></p><p>
</p><p>The Department will also include this in the model agreement and the parental
declaration template, annexed to the model agreement, which will be published later
in the year. The new model agreement and parental declaration template will set out
the Department’s expectations on what should be included in agreements between local
authorities and childcare providers for delivery of the free early education entitlements
for two-, three- and four-year-olds, in order to bring more consistent practice across
different local authorities.</p>
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