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1668085

registered interest
date	07/11/2023
answering body	Women and Equalities
answering dept id	31
answering dept short name	Women and Equalities
answering dept sort name	Women and Equalities
hansard heading	Cars: Hire Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the decision by some car hire companies not to hire out cars to drivers aged 75 or over.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL33
answer	answer is ministerial correction date of answer 23/11/2023 answer text <p>Age discrimination in the provision of services is generally unlawful under the Equality Act 2010. There are, however, situations where a service provider can show that differential treatment between, for example, adults aged under and over 75 is a proportionate means of achieving a legitimate aim, which the 2010 Act permits.</p><p>Whilst the Government does not comment on particular cases, it is for individuals to consider whether they wish to take action where they feel they are being unlawfully treated on age grounds. Where a company cannot show that their leasing age policy is a proportionate means of achieving a legitimate aim, the individual affected can bring a claim to the County Court, or Sheriff’s Court in Scotland. The court may determine whether the “objective justification test” has been satisfied, and may award costs and compensation if the claimant wins their case.</p><p> </p> answering member printed Baroness Swinburne question first answered 23/11/2023 15:56:24 answering member 4985 label Biography information for Baroness Swinburne
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

1580711

registered interest
date	25/01/2023
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Cars: Hire Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps the Government is taking to tackle the fraudulent and criminal behaviour of car-hire companies which operate in tandem with organised crime to (a) use and (b) steal motor vehicles of customers.
tabling member constituency	Eastleigh
tabling member printed	Paul Holmes
uin	132574
answer	answer is ministerial correction date of answer 03/02/2023 answer text <p>The Government takes the issue of fraud very seriously and is dedicated to protecting the public from this devastating crime, including those perpetrated by organised criminals.</p><p>We will shortly publish a new strategy to address the threat of fraud.</p><p> </p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 03/02/2023 13:47:26 answering member 4462 label Biography information for Tom Tugendhat
tabling member	4803 label Biography information for Paul Holmes

1548263

registered interest
date	05/12/2022
answering body	Women and Equalities
answering dept id	31
answering dept short name	Women and Equalities
answering dept sort name	Women and Equalities
hansard heading	Cars: Hire Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of reports of car hire companies not accepting customers aged 75 years or over; and what steps they will take to ensure that older drivers are not unfairly discriminated against.
tabling member printed	Lord Chadlington
uin	HL3996
answer	answer is ministerial correction date of answer 16/12/2022 answer text <p>Such refusals would be potentially unlawful under the Equality Act 2010. This legislation provides that it is unlawful age discrimination for a service provider such as a car hire company to refuse, on age grounds, to lease a vehicle to an otherwise qualified person, unless the company can, when challenged, objectively justify its decision.</p><p>Where a company cannot, in those circumstances, show that their leasing age policy is a proportionate means of achieving a legitimate aim, the individual affected can bring a claim to the County Court, or Sheriff’s Court in Scotland. The court may determine whether the “objective justification test” has been satisfied, and may award costs and compensation if the claimant wins their case. A range of guidance is available to service providers on their obligations and to service users on their rights, most notably on the Equality and Human Rights Commission’s website: <a href="https://www.equalityadvisoryservice.com" target="_blank">https://www.equalityadvisoryservice.com</a>, and through the Equality and Advisory and Support Service (EASS). The EASS can be contacted via its website, <a href="http://www.equalityadvisoryservice.com" target="_blank">http://www.equalityadvisoryservice.com</a>, by telephone on 0808 800 0082 (or by text phone on 0808 800 0084).</p> answering member printed Baroness Stedman-Scott question first answered 16/12/2022 11:28:54 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	3318 label Biography information for Lord Chadlington

1490853

registered interest
date	19/07/2022
answering body	Women and Equalities
answering dept id	31
answering dept short name	Women and Equalities
answering dept sort name	Women and Equalities
hansard heading	Cars: Hire Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether car hire companies are legally permitted to refuse a car rental to a full licence holder on the basis of age.
tabling member printed	Lord Soley
uin	HL1939
answer	answer is ministerial correction date of answer 01/08/2022 answer text <p>I refer the Noble Lord to my previous answer to question HL1125 of 4 July 2022.</p> answering member printed Baroness Stedman-Scott question first answered 01/08/2022 14:24:40 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	160 label Biography information for Lord Soley

1486449

registered interest
date	05/07/2022
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Cars: Hire Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, whether she has made an assessment of the potential impact of the cost of hiring a car on holiday makers in the UK.
tabling member constituency	Strangford
tabling member printed	Jim Shannon
uin	31117
answer	answer is ministerial correction date of answer 15/07/2022 answer text <p>The Government does not generally intervene in how businesses choose to conduct their activities or offer their products and services, which is essentially a commercial matter. Business should be free to compete on matters such as quality, service and product pricing.</p><p>Provided consumers are not misled and able to make informed decisions, companies offering goods and services are free to offer their products and services under conditions of their choosing and consumers are able to choose those products and services or shop elsewhere for products and services which meet their requirements.</p><p>The Government is committed to supporting the tourism industry which is why we published the Tourism Recovery Plan in June 2021. It sets out the role of the government in assisting and accelerating the tourism sector’s recovery from COVID-19. The TRP sets out our ambitious and stretching targets to recover inbound visitor numbers and spend, and recover domestic overnight trip volume and spend, to 2019 levels at least a year faster than independent forecasts predict.</p><p> </p> answering member constituency Mid Worcestershire answering member printed Nigel Huddleston question first answered 15/07/2022 10:31:38 answering member 4407 label Biography information for Nigel Huddleston
tabling member	4131 label Biography information for Jim Shannon

1236677

registered interest
date	22/09/2020
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Cars: Hire Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, pursuant to the Answer of 19 September 2020 to Question 90961 on Cars: Hire Services, and the Prime Minister's statement on covid-19 measures on 22 September 2020, whether it is now mandatory for private hire and taxi drivers to wear face coverings at all times when working.
tabling member constituency	Kingston upon Hull North
tabling member printed	Dame Diana Johnson
uin	93554
answer	answer is ministerial correction date of answer 25/09/2020 answer text <p>Face coverings are now mandatory for customers using taxi and private hire vehicle services, unless they are exempt from wearing one. Face coverings are not mandatory for drivers.</p> answering member constituency Redditch answering member printed Rachel Maclean question first answered 25/09/2020 11:55:42 answering member 4668 label Biography information for Rachel Maclean
tabling member	1533 label Biography information for Dame Diana Johnson

1235052

registered interest
date	16/09/2020
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Cars: Hire Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, in relation to the Government's covid-19 guidance on private hire cars, for what reason the wearing of face coverings is not mandatory in those vehicles; what the medical evidence is to support that decision; and what plans he has to review that decision.
tabling member constituency	Kingston upon Hull North
tabling member printed	Dame Diana Johnson
uin	90961
answer	answer is ministerial correction date of answer 21/09/2020 answer text <p>The Government has published safer transport guidance on the safe provision of transport services during the coronavirus pandemic. The guidance to passengers says that passengers should wear a face covering when using taxis or private hire vehicles. Taxi drivers are able to refuse carriage to passengers where it is reasonable to do so, and private hire vehicle operators can make wearing a face covering a condition of hiring. We are aware of private hire vehicle operators that are doing this and requiring the driver they work with to do the same. We continually review guidance for safer transport in line with scientific advice.</p> answering member constituency Redditch answering member printed Rachel Maclean question first answered 21/09/2020 15:45:44 answering member 4668 label Biography information for Rachel Maclean
tabling member	1533 label Biography information for Dame Diana Johnson

1125665

registered interest
date	09/05/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Cars: Hire Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make an assessment of the potential merits of introducing a mandatory membership group for car hire companies to (a) better protect consumers and (b) ensure adequate standards in the industry.
tabling member constituency	South Antrim
tabling member printed	Paul Girvan
uin	252619
answer	answer is ministerial correction date of answer 16/05/2019 answer text <p>The Government has not made any assessment of introducing a mandatory membership group for car hire companies.</p><p> </p><p>There is strong consumer protection legislation in place that protects consumers when dealing with traders, including car hire companies, namely the Consumer Protection from Unfair Trading Regulations 2008, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In addition, the Competition and Markets Authority has considered and carried out enforcement action against certain car hire companies for breaches of consumer protection legislation and has produced guidance for businesses and consumers. Further information can be found at: <a href="https://www.gov.uk/government/news/cma-leads-europe-wide-action-on-car-hire" target="_blank">https://www.gov.uk/government/news/cma-leads-europe-wide-action-on-car-hire</a>.</p><p> </p><p>For further information on their rights, consumers should contact the Citizens Advice consumer service on 03454 04 05 06 (<a href="http://www.citizensadvice.org.uk/" target="_blank">www.citizensadvice.org.uk/</a>). The helpline offers free advice to consumers on their rights and how to take their complaint forward. The helpline will also refer on complaints to the relevant authority for further enforcement action where appropriate.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 16/05/2019 13:39:28 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4633 label Biography information for Paul Girvan