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1491633

registered interest
date	21/07/2022
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband: Misrepresentation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, whether she has made an assessment the potential impact of the mis-selling of fibre broadband products on consumers; and if she will make a statement.
tabling member constituency	Ochil and South Perthshire
tabling member printed	John Nicolson
uin	42049
answer	answer is ministerial correction date of answer 05/09/2022 answer text <p>In 2017, the Advertising Standards Authority (ASA), the UK's regulator of advertising, reviewed consumer understanding of the term ‘fibre’ as used in broadband advertising (particularly for part-fibre services such as Fibre to the Cabinet) and any impact the use of this term has on consumers’ transactional decisions. The ASA engaged with stakeholders and received a range of responses from providers of part-fibre and full-fibre broadband services, consumer organisations and other regulators.</p><p>The ASA published their findings in November 2017 and concluded by stating the following:“It is not possible to conclude that the word ‘fibre’, as currently used in part-fibre advertising, is likely to mislead and misinform consumers.”</p><p>Both the ASA and Ofcom are independent regulators and such matters relating to industry rules on advertising and broadband speed claims are a matter for their discretion.</p><p> </p> answering member constituency Boston and Skegness answering member printed Matt Warman grouped question UIN 42050 42051 question first answered 05/09/2022 10:18:55 answering member 4361 label Biography information for Matt Warman
tabling member	4415 label Biography information for John Nicolson

1491634

registered interest
date	21/07/2022
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband: Misrepresentation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, whether she has made an assessment of the potential impact for consumers of copper and cable products being sold as fibre products.
tabling member constituency	Ochil and South Perthshire
tabling member printed	John Nicolson
uin	42050
answer	answer is ministerial correction date of answer 05/09/2022 answer text <p>In 2017, the Advertising Standards Authority (ASA), the UK's regulator of advertising, reviewed consumer understanding of the term ‘fibre’ as used in broadband advertising (particularly for part-fibre services such as Fibre to the Cabinet) and any impact the use of this term has on consumers’ transactional decisions. The ASA engaged with stakeholders and received a range of responses from providers of part-fibre and full-fibre broadband services, consumer organisations and other regulators.</p><p>The ASA published their findings in November 2017 and concluded by stating the following:“It is not possible to conclude that the word ‘fibre’, as currently used in part-fibre advertising, is likely to mislead and misinform consumers.”</p><p>Both the ASA and Ofcom are independent regulators and such matters relating to industry rules on advertising and broadband speed claims are a matter for their discretion.</p><p> </p> answering member constituency Boston and Skegness answering member printed Matt Warman grouped question UIN 42049 42051 question first answered 05/09/2022 10:18:55 answering member 4361 label Biography information for Matt Warman
tabling member	4415 label Biography information for John Nicolson

1491635

registered interest
date	21/07/2022
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband: Misrepresentation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, if she will make representations to Ofcom on the potential impacts of the mis-selling of fibre products on consumers; and if she will make a statement.
tabling member constituency	Ochil and South Perthshire
tabling member printed	John Nicolson
uin	42051
answer	answer is ministerial correction date of answer 05/09/2022 answer text <p>In 2017, the Advertising Standards Authority (ASA), the UK's regulator of advertising, reviewed consumer understanding of the term ‘fibre’ as used in broadband advertising (particularly for part-fibre services such as Fibre to the Cabinet) and any impact the use of this term has on consumers’ transactional decisions. The ASA engaged with stakeholders and received a range of responses from providers of part-fibre and full-fibre broadband services, consumer organisations and other regulators.</p><p>The ASA published their findings in November 2017 and concluded by stating the following:“It is not possible to conclude that the word ‘fibre’, as currently used in part-fibre advertising, is likely to mislead and misinform consumers.”</p><p>Both the ASA and Ofcom are independent regulators and such matters relating to industry rules on advertising and broadband speed claims are a matter for their discretion.</p><p> </p> answering member constituency Boston and Skegness answering member printed Matt Warman grouped question UIN 42049 42050 question first answered 05/09/2022 10:18:55 answering member 4361 label Biography information for Matt Warman
tabling member	4415 label Biography information for John Nicolson

1490600

registered interest
date	19/07/2022
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband: Misrepresentation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment she has made of potential risks to the consumer of fibre to the cabinet products being sold as fibre products.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	39900
answer	answer is ministerial correction date of answer 25/07/2022 answer text <p>The Advertising Standards Authority (ASA) is the UK’s independent regulator of advertising across all media.</p><p>In 2017, the ASA considered the case of whether fibre to the cabinet products could be marketed as fibre. Their <a href="https://www.asa.org.uk/news/asa-concludes-review-of-fibre-broadband.html" target="_blank">conclusion</a> was that 'the word ‘fibre’ is unlikely to mislead consumers as it is currently used in the advertising of part-fibre broadband services.'</p><p>The Government understands the significant benefits full-fibre broadband brings over fibre to the cabinet technologies, and that is why we are investing £5 billion in Project Gigabit to ensure at least 85% of the UK will have gigabit-capable connectivity by 2025.</p> answering member constituency Boston and Skegness answering member printed Matt Warman question first answered 25/07/2022 14:15:42 answering member 4361 label Biography information for Matt Warman
tabling member	4467 label Biography information for Drew Hendry

1490601

registered interest
date	19/07/2022
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband: Misrepresentation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, whether she has made representations to representatives of (a) Ofcom and (b) the Advertising Standards Agency on consumers being misled in respect of the sale of fibre to the cabinet products (FTTC) as full-fibre products; and if she will make a statement.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	39901
answer	answer is ministerial correction date of answer 20/09/2022 answer text <p>In 2017, the Advertising Standards Authority (ASA), the UK's regulator of advertising, reviewed consumer understanding of the term ‘fibre’ as used in broadband advertising (particularly for part-fibre services such as Fibre to the Cabinet) and any impact the use of this term has on consumers’ transactional decisions. The ASA engaged with stakeholders and received a range of responses from providers of part-fibre and full-fibre broadband services, consumer organisations and other regulators.</p><p>The ASA published their findings in November 2017 and concluded by stating the following: “It is not possible to conclude that the word ‘fibre’, as currently used in part-fibre advertising, is likely to mislead and misinform consumers.”</p><p>Both the ASA and Ofcom are independent regulators and such matters relating to industry rules on advertising and broadband speed claims are a matter for their discretion.</p> answering member constituency Hornchurch and Upminster answering member printed Julia Lopez question first answered 20/09/2022 08:10:36 answering member 4647 label Biography information for Julia Lopez
tabling member	4467 label Biography information for Drew Hendry

969187

registered interest
date	06/09/2018
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband: Misrepresentation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what information his Department holds on the number of complaints the Advertising Standards Authority has received on broadband companies miss-selling download speeds in each of the last five years.
tabling member constituency	East Kilbride, Strathaven and Lesmahagow
tabling member printed	Dr Lisa Cameron
uin	171447
answer	answer is ministerial correction date of answer 13/09/2018 answer text <p>Detailed information on numbers of complaints can be obtained from the Advertising Standards Authority directly.</p><p> </p><p>On 23 May 2018, the ASA implemented a major change. Now, numerical speed claims in broadband adverts should be based on the download speed available to at least 50% of customers at peak time. The previous position was that advertised “up to” speeds should be available to at least 10% of customers.</p> answering member constituency Stourbridge answering member printed Margot James question first answered 13/09/2018 16:23:14 answering member 4115 label Biography information for Margot James
tabling member	4412 label Biography information for Dr Lisa Cameron