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<p>DWP provides a cross government service called Tell Us Once. The Tell Us Once service
allows bereaved citizens to inform all the relevant government departments when someone
dies. This is available on gov.uk. <a href="https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once?step-by-step-nav=4f1fe77d-f43b-4581-baf9-e2600e2a2b7a"
target="_blank">What to do after someone dies: Tell Us Once - GOV.UK (www.gov.uk)</a>.
Bereaved claimants who are unable to use the online service via Gov.uk can contact
the DWP Bereavement Service on 0800 151 2012, to cancel the person’s benefits and
entitlements, including their State Pension. The service will also signpost bereaved
claimants who may be eligible for help with funeral costs or other benefits such as
bereavement support payment.</p><p> </p><p>All colleagues undergo a comprehensive
learning journey when they join the DWP. The learning provides staff with the knowledge
and skills to enable them to treat each claimant as an individual regardless of additional
or complex needs.</p><p> </p><p>In addition, DWP offer training on Vulnerable Customers
and Complex Needs, which is available to all colleagues in DWP. This learning product
includes specific bereavement content including:</p><ul><li>explain the effects bereavement
might have on our customers.</li><li>provide examples of good practice when talking
to recently bereaved customers.</li><li>state the sources of help that are available
to customers.</li></ul>
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