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1683199

registered interest
date	17/01/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what steps he is taking to maintain appropriate banking access in areas with (a) closing banks and (b) poor digital connectivity.
tabling member constituency	Penrith and The Border
tabling member printed	Dr Neil Hudson
uin	10344
answer	answer is ministerial correction date of answer 22/01/2024 answer text <p>Whilst the Government acknowledges that decisions to open or close a branch are commercial decisions for banks, and does not intervene on individual closures, it is imperative that banks and building societies recognise the needs of all their customers, including those who still need to use in-person services. The impact of branch closures must be mitigated where possible so that all customers, wherever they live, continue to have appropriate access to banking services.</p><p> </p><p>The Financial Conduct Authority (FCA)’s guidance sets out that firms must carefully consider the impact of planned branch closures on their customers’ everyday banking and cash access needs, and put in place reasonable alternatives. This seeks to ensure the implementation of closure decisions is done in a way that treats customers fairly. Where firms fall short, the FCA may ask for closures to be paused or other options to be put in place.</p><p> </p><p>Alternative options to access everyday banking services can be via telephone banking, through digital means such as mobile or online banking and via the Post Office or Banking Hubs. The Post Office allows personal and business customers to carry out everyday banking services at 11,500 Post Office branches across the UK, and Banking Hubs are an initiative which enable customers of participating banks to access cash and banking services in shared facilities. Over 100 Banking Hubs have been announced so far, and the Government hopes to see these Hubs open as soon as possible.</p><p> </p><p>With the increasing shift in customer behaviour to online and mobile banking, access to digital services is key, which is why my colleagues in the Department for Science, Innovation and Technology are working with Building Digital UK (BDUK) to connect at least 85% of UK premises to gigabit-capable broadband by 2025, and for nationwide connectivity (at least 99%) to be realised by 2030. Over 80% of UK premises can now access gigabit-capable broadband, a huge leap forward from 2019, when coverage was just 6%.</p> answering member constituency Hitchin and Harpenden answering member printed Bim Afolami grouped question UIN 10343 question first answered 22/01/2024 18:29:09 answering member 4639 label Biography information for Bim Afolami
tabling member	4853 label Biography information for Dr Neil Hudson

1546970

registered interest
date	30/11/2022
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, if he will have discussions with the retail banking sector on improving customer service standards and reducing social and banking exclusion for customers with learning disabilities and special educational needs.
tabling member constituency	The Wrekin
tabling member printed	Mark Pritchard
uin	99787
answer	answer is ministerial correction date of answer 05/12/2022 answer text <p>The Government is committed to improving access to financial services, especially for those with a characteristic of vulnerability, and regularly engages with the retail banking sector on this important agenda.</p><p> </p><p>As part of this, the Government recognises that access to a transactional bank account is key to enabling people to manage their money on a day-to-day basis effectively, securely and confidently. That is why the nine largest personal current account providers in the UK are legally required to offer basic bank accounts to customers who do not have a bank account or who are not eligible for a bank's standard current account. Basic bank accounts must be fee-free and do not have an overdraft facility or cheque book, but otherwise offer the same services as a standard personal current account.</p><p> </p><p>UK banks’ and building societies’ treatment of their customers is governed by the Financial Conduct Authority (FCA) in its Principles for Businesses. This includes a general requirement for firms to provide a prompt, efficient and fair service to all of their customers.</p><p> </p><p>The FCA’s Vulnerability Guidance outlines the expectations for firms on the fair treatment of vulnerable customers, such as those with learning disabilities and special educational needs, setting out a number of best practices. The FCA expects that firms treat these customers fairly and support them to continue to interact with financial services in a way that best works for them.</p><p> </p><p>In addition, like all service providers, banks and building societies are bound under the Equality Act 2010 to make reasonable adjustments, where necessary, in the way they deliver their services.</p> answering member constituency Arundel and South Downs answering member printed Andrew Griffith question first answered 05/12/2022 13:30:07 answering member 4874 label Biography information for Andrew Griffith
tabling member	1576 label Biography information for Mark Pritchard

1130449

registered interest
date	06/06/2019
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what key performance indicators his Department uses to assess the performance of Open Banking; and what recent assessment he has made of the performance of Open Banking.
tabling member constituency	Windsor
tabling member printed	Adam Afriyie
uin	261179
answer	answer is ministerial correction date of answer 13/06/2019 answer text <p>The independent Open Banking Implementation Entity (OBIE) is responsible for assessing the performance of Open Banking, and HM Treasury’s view is informed by their assessment.</p><p> </p><p>The OBIE’s latest published assessment of Open Banking performance, made in March 2019, shows that in that month the average availability of Open Banking APIs was 97%, the average response time was 798 milliseconds, and that 38.2 million successful API calls had been made, representing over 97% of the total number of calls made to APIs.</p> answering member constituency Salisbury answering member printed John Glen question first answered 13/06/2019 13:36:10 answering member 4051 label Biography information for John Glen
tabling member	1586 label Biography information for Adam Afriyie

873570

registered interest
date	28/03/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, with reference to the Financial Conduct Authority's Final Notice on Vanquis Bank, what assessment (a) he and (b) the FCA have made of the potential merits of updating the Financial Services Authority and Office of Fair Trading's 2013 joint guidance on the conduct of firms selling and administering payment protection products.
tabling member constituency	Thirsk and Malton
tabling member printed	Kevin Hollinrake
uin	134684
answer	answer is ministerial correction date of answer 18/04/2018 answer text <p>This is an operational matter for the Financial Conduct Authority (FCA) as the regulator of consumer credit, who are operationally independent from Government. The questions have been passed on to the FCA.</p><p> </p><p>For legal and public interest reasons, the FCA do not generally disclose publicly whether or not they are taking action against a regulated firm, an insurer or an individual person.</p><p> </p><p>The FCA will reply directly to the honourable member by letter. A copy of the letter will be placed in the Library of the House.</p> answering member constituency Salisbury answering member printed John Glen grouped question UIN 134681 134682 134683 question first answered 18/04/2018 13:07:19 answering member 4051 label Biography information for John Glen
tabling member	4474 label Biography information for Kevin Hollinrake

810273

registered interest
date	20/12/2017
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, which regulator will be responsible for monitoring the performance of the standardised Open Banking Application Programme Interfaces; and how that regulator plans to undertake that monitoring.
tabling member constituency	Cambridge
tabling member printed	Daniel Zeichner
uin	120739
answer	answer is ministerial correction date of answer 11/01/2018 answer text <p>The standardised Open Banking Application Programme Interfaces (APIs) are being introduced as a result of the Competition and Market Authority’s (CMA) Retail Banking Market Investigation Order 2017.</p><p> </p><p>The CMA is responsible for monitoring and enforcing compliance with this Order, including the performance of the APIs. The Open Banking Implementation Entity will assist the CMA in delivering this function.</p> answering member constituency Salisbury answering member printed John Glen question first answered 11/01/2018 14:31:11 answering member 4051 label Biography information for John Glen
tabling member	4382 label Biography information for Daniel Zeichner

693151

registered interest
date	22/02/2017
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the timescale is for implementing the Open Banking Standard.
tabling member constituency	North Warwickshire
tabling member printed	Craig Tracey
uin	65017
answer	answer is ministerial correction date of answer 02/03/2017 answer text <p>The Treasury welcomes the Competition and Market Authority’s (CMA’s) remedies on Open Banking, which has the potential to bring significant benefits to consumers and SMEs by promoting competition in the retail banking sector.</p><p> </p><p>Responsibility for assessing and monitoring the progress on implementation rests with the independent CMA.</p><p> </p><p>As set out by the CMA, the element of Open Banking dealing with non-personal information must be delivered by 13 March 2017, with the delivery of the full scope by January 2018.</p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby grouped question UIN 65014 65018 question first answered 02/03/2017 11:34:30 answering member 3929 label Biography information for Simon Kirby
tabling member	4509 label Biography information for Craig Tracey

693152

registered interest
date	22/02/2017
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what assessment he has made of progress on implementing the Competition and Markets Authority's key recommendations on promoting open banking.
tabling member constituency	North Warwickshire
tabling member printed	Craig Tracey
uin	65018
answer	answer is ministerial correction date of answer 02/03/2017 answer text <p>The Treasury welcomes the Competition and Market Authority’s (CMA’s) remedies on Open Banking, which has the potential to bring significant benefits to consumers and SMEs by promoting competition in the retail banking sector.</p><p> </p><p>Responsibility for assessing and monitoring the progress on implementation rests with the independent CMA.</p><p> </p><p>As set out by the CMA, the element of Open Banking dealing with non-personal information must be delivered by 13 March 2017, with the delivery of the full scope by January 2018.</p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby grouped question UIN 65014 65017 question first answered 02/03/2017 11:34:30 answering member 3929 label Biography information for Simon Kirby
tabling member	4509 label Biography information for Craig Tracey

693153

registered interest
date	22/02/2017
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, which regulator will be responsible for monitoring the implementation of the Open Banking Standard.
tabling member constituency	North Warwickshire
tabling member printed	Craig Tracey
uin	65014
answer	answer is ministerial correction date of answer 02/03/2017 answer text <p>The Treasury welcomes the Competition and Market Authority’s (CMA’s) remedies on Open Banking, which has the potential to bring significant benefits to consumers and SMEs by promoting competition in the retail banking sector.</p><p> </p><p>Responsibility for assessing and monitoring the progress on implementation rests with the independent CMA.</p><p> </p><p>As set out by the CMA, the element of Open Banking dealing with non-personal information must be delivered by 13 March 2017, with the delivery of the full scope by January 2018.</p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby grouped question UIN 65017 65018 question first answered 02/03/2017 11:34:30 answering member 3929 label Biography information for Simon Kirby
tabling member	4509 label Biography information for Craig Tracey

603997

registered interest
date	17/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the timeline is for implementing the Open Banking Standard; and how he plans to ensure that sensitive banking data passes safely and securely from banks to third parties when that standard is implemented.
tabling member constituency	Newcastle upon Tyne Central
tabling member printed	Chi Onwurah
uin	48843
answer	answer is ministerial correction date of answer 20/10/2016 answer text <p>Treasury ministers and officials have meetings with a wide variety of organisations in the public and private sectors as part of the process of policy development and delivery. Details of ministerial and permanent secretary meetings with external organisations on departmental business are published on a quarterly basis and are available at: <a href="https://www.gov.uk/government/collections/hmt-ministers-meetings-hospitality-gifts-and-overseas-travel" target="_blank">https://www.gov.uk/government/collections/hmt-ministers-meetings-hospitality-gifts-and-overseas-travel</a></p><p> </p><p>The Competition and Markets Authority (CMA) published the final report of its market investigation into retail banking on 9 August 2016. As part of this the CMA requires the nine largest UK banks to develop and adopt an open banking standard for application programming interfaces (APIs) to allow access to customer account information, as set out in the revised Payment Services Directive (PSDII) which will come into force in January 2018. These nine banks are required to deliver open data APIs and midata APIs by Q1 2017, and deliver the full open API banking standard by early 2018. Data protection and cyber security are key considerations in PSDII, and the government will be consulting on the transposition of this directive shortly.</p><p> </p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby grouped question UIN 48842 question first answered 20/10/2016 14:28:57 answering member 3929 label Biography information for Simon Kirby
tabling member	4124 label Biography information for Chi Onwurah

576362

registered interest
date	05/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Bank Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, with reference to paragraph 4.3.2 of the Open Banking Standard report published in February 2016, what assessment the Government has made of the (a) cyber security, (b) data protection and (c) fraud risks an open banking environment introduces.
tabling member constituency	Newcastle upon Tyne Central
tabling member printed	Chi Onwurah
uin	45073
answer	answer is ministerial correction date of answer 08/09/2016 answer text <p>The Open Banking Working Group was created at the request of the government to explore options for allowing customers to use their bank data in a safe, secure and efficient manner. The Group published its report in February 2016. The conclusions reached represent the views of the Working Group and are not government policy.</p><p> </p><p>Subsequently, the Competition and Markets Authority (CMA) issued the final report of its investigation into retail banking on 9 August 2016. As part of this, the CMA requires nine leading UK banks to create an open API (Application Programming Interface) to allow access to customer account information as set out in the revised Payment Services Directive (PSDII), which will come into force in January 2018. Informed consent, data protection and cyber security are key considerations in the PSDII, and the government will be consulting on the transposition of this directive shortly.</p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby grouped question UIN 45074 question first answered 08/09/2016 10:37:48 answering member 3929 label Biography information for Simon Kirby
tabling member	4124 label Biography information for Chi Onwurah