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1674674

registered interest
date	01/12/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, with reference to JSP 763, The MOD Harassment Complaints Procedure, and JSP 831, Redress of Individual Grievances: Service Complaints, how many complaints on grounds of religion or belief have been made in each of the last five calendar years.
tabling member constituency	Plymouth, Sutton and Devonport
tabling member printed	Luke Pollard
uin	4891
answer	answer is ministerial correction date of answer 07/12/2023 answer text <p>It is taking time to collate the required information to answer the hon. Members Question. I will write to him when the information is available, and a copy of this letter will be placed in the Library of The House.</p><p> </p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 07/12/2023 11:27:35 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	4682 label Biography information for Luke Pollard

1626509

registered interest
date	10/05/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what assessment he has made of trends in the proportion of formal Service Complaints made by women in the Armed Forces.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	184272
answer	answer is ministerial correction date of answer 15/05/2023 answer text <p>The Ministry of Defence commissioned a report following the Service Complaints Ombudsman for the Armed Forces’ request for an independent investigation into the overrepresentation of women and ethnic minorities in the Service complaints system. The 2020 study sought to better understand the reasons behind this overrepresentation and identified the need for targeted improvements for women in career progression, flexible working and issues around facilities/infrastructure. The report included several recommendations, many of which were taken into the Women in the Armed Forces programme of work, such as Service complaints no longer being submitted through the Chain of Command, but instead through single Service Central Admissibility teams. This will mean greater independence and confidence in the system, consistency in approach and swifter decision making.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 15/05/2023 14:32:54 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1626510

registered interest
date	10/05/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many breaches of personal data related to Service Complaints there was in each year since 2016.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	184273
answer	answer is ministerial correction date of answer 15/05/2023 answer text <p>The requested information is not held centrally and could be provided only at disproportionate cost.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 15/05/2023 15:25:33 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1624302

registered interest
date	27/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many men serving in the (a) Army, (b) Navy, (c) Royal Air Force and (d) Royal Marines (i) made a complaint and (ii) received medical help following alleged sexual violence perpetrated in service in each of the last five years.
tabling member constituency	Wrexham
tabling member printed	Sarah Atherton
uin	183212
answer	answer is ministerial correction date of answer 03/05/2023 answer text <p>The requested information is not held in the format requested and could only be provided at disproportionate cost. <br> <br> Defence has made it absolutely clear there is zero tolerance for any form of sexual violence. Should such an incident occur against a Service person support pathways include unit welfare officers, the chain of command, and pastoral support via the chaplaincy. Further assistance is also available via external pathways such as Togetherall, an independent digital mental health support tool operated by the NHS in partnership with the Ministry of Defence, through which Service personnel, veterans, and their family members can anonymously access tailored self-help courses.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 03/05/2023 16:20:54 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	4855 label Biography information for Sarah Atherton

1612858

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many and what proportion of service complaints were resolved within 24 weeks in each year since 2016.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181887
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>The number of Service Complaints that were resolved within 24 weeks in each year since 2016 is set out in the table below:</p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Number of Service Complaints resolved within 24 weeks</strong></p></td></tr><tr><td><p>2016</p></td><td><p>220</p></td></tr><tr><td><p>2017</p></td><td><p>309</p></td></tr><tr><td><p>2018</p></td><td><p>303</p></td></tr><tr><td><p>2019</p></td><td><p>274</p></td></tr><tr><td><p>2020</p></td><td><p>247</p></td></tr><tr><td><p>2021</p></td><td><p>215</p></td></tr><tr><td><p>2022</p></td><td><p>374</p></td></tr></tbody></table><p> </p><p> </p><p>The proportion of Service Complaints that were resolved within 24 weeks was 39 per cent in 2016 and 52 per cent in 2017. The proportion of Service Complaints that were resolved within 24 weeks in each year since 2018 can be found in table 2.11 of the Service Complaints Ombudsman for the Armed Forces’ Annual Statistical Tables 2022: <a href="https://www.scoaf.org.uk/annual-statisticals-tables" target="_blank">https://www.scoaf.org.uk/annual-statisticals-tables</a></p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:47:27 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612862

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many complaints were made via the Service Complaints Process in each year since 2010.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181888
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>The number of complaints made via the Service Complaints process in each year between 2010 and 2015 is not held by the Service Complaints Ombudsman for the Armed Forces (SCOAF).</p><p> </p><p>The number of complaints made via the Service Complaints Process was 711 in 2016 and 786 in 2017.</p><p> </p><p>The number of complaints made via the Service Complaints process in each year between 2018 and 2022 can be found in table 2.2 of the SCOAF’s Annual Statistical Tables 2022: <a href="https://www.scoaf.org.uk/annual-statisticals-tables" target="_blank">https://www.scoaf.org.uk/annual-statisticals-tables</a></p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:47:53 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612864

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many and what proportion of complaints made via the Service Complaints Process were decided in (a) in favour and b) against the complainant in each year since 2010.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181889
answer	answer is ministerial correction date of answer 28/04/2023 answer text <p>Information regarding the outcomes of Service Complaints is available in the public domain. The Service Complaints Ombudsman for the Armed Forces publishes these in her Annual Reports and supporting statistical tables; further details can be found at the following website: <a href="http://www.scoaf.org.uk" target="_blank">www.scoaf.org.uk</a></p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 28/04/2023 12:46:34 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612866

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what has been the average length of time to resolve special-to-type complaints in each year since 2010.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181890
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>I refer the right hon. Member to the answers I gave him to Question 180993 on 20 April 2023 and Question 181372 on 24 April 2023.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison attachment 1 file name 180993 - Armed Forces Complaints.docx title Armed Forces Complainta 2 file name 181372 - Armed Forces Complaints.docx title Armed Forces Complaints grouped question UIN 181891 question first answered 26/04/2023 14:48:23 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612868

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many and what proportion of Special-to-Type complaints were ruled in favour of the complainant in each year since 2010.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181891
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>I refer the right hon. Member to the answers I gave him to Question 180993 on 20 April 2023 and Question 181372 on 24 April 2023.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison attachment 1 file name 180993 - Armed Forces Complaints.docx title Armed Forces Complainta 2 file name 181372 - Armed Forces Complaints.docx title Armed Forces Complaints grouped question UIN 181890 question first answered 26/04/2023 14:48:23 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey

1612871

registered interest
date	20/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what recent assessment has he made of the level of trust amongst serving forces personnel in the service complaints process.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	181892
answer	answer is ministerial correction date of answer 26/04/2023 answer text <p>The best available information on the level of trust amongst serving Armed Forces personnel in the service complaints process is restricted to those who have suffered at least one incident of bullying, harassment or discrimination in the last 12 months. This information can be found in Section 13 of the Reference Tables for the Armed Forces Continuous Attitude Survey 2022:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1098218/AFCAS_2022_ANNEX_B_Reference_Tables_Excel.xlsx" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1098218/AFCAS_2022_ANNEX_B_Reference_Tables_Excel.xlsx</a></p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 26/04/2023 14:48:51 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	400 label Biography information for John Healey