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<p>The approach taken by each branch of the Armed Forces is set out below.</p><p>
</p><p>In the Naval Service, Service Complaints procedures, including the role of
the Service Complaints Ombudsman (SCO), are briefed to all Officer Cadets during the
second week of the training programme. In the seventh week, for Officer Cadets a Divisional
Officer (Lieutenant) provides training on Representations and Complaints which goes
into more detail about Service Complaints and makes specific reference to the SCO.
From September 2018, the Navy plan to increase the seniority of the Divisional Officer
providing this training to a Lieutenant Commander. Royal Marines Officer Cadets also
receive a more in-depth brief on Service Complaints in their final term.</p><p> </p><p>In
the Army, Officer Cadets are briefed on how to raise issues and complaints through
their Chain of Command (as well as other avenues, such as a Padre or welfare staff)
in the very early stages of their Commissioning Course.</p><p> </p><p>The role of
the SCO is taught to Officer Cadets in the final term of the Regular Commissioning
Course, as part of their preparation for commissioning. It is a requirement that all
Officer Cadets must understand the process of a Service Complaint.</p><p> </p><p>
</p><p> </p><p>In the Royal Air Force, Service Complaints awareness has been featured
on the training programme for a number of years. A Service Complaints awareness brief
is provided within the first two days of the Officer Cadet training course, delivered
by the Equality and Diversity Advisor. This is reinforced by pamphlets distributed
to cadets and further training which takes place in the second and third terms of
the course.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>
</p><p> </p><p> </p><p> </p><p> </p><p> </p>
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