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1691321

registered interest
date	23/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what meetings he has had with]Action Fraud since November 2023.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	15493
answer	answer is ministerial correction date of answer 04/03/2024 answer text <p>The Home Office is working closely with City of London Police to replace Action Fraud with a more efficient new system that will improve the support services and reporting tools for victims and intelligence provided to forces.</p><p>The Home Office and key stakeholders across the victim support landscape, law enforcement agencies, and other relevant bodies are consulted regularly on the development of the service by CoLP. This includes regular official as well as Ministerial level engagements from the Home Office.</p><p>Oversight of Action Fraud falls within the remit of the Security Minister, who recently visited City of London Police to learn more about the replacement service.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 04/03/2024 17:04:16 answering member 4462 label Biography information for Tom Tugendhat
tabling member	4822 label Biography information for Feryal Clark

1639631

registered interest
date	23/05/2023
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, with what she intends to replace Action Fraud.
tabling member constituency	Warrington North
tabling member printed	Charlotte Nichols
uin	186541
answer	answer is ministerial correction date of answer 01/06/2023 answer text <p>We are replacing the Action Fraud service to create a more efficient new system that will provide better intelligence to forces. Improvements include:</p><ul><li>Increasing the number of staff in the call centre,</li><li>Expanding the reach of victim care services, including for the most vulnerable,</li><li>Sending cases to forces faster and better progress updates on cases.</li></ul><p>These improvements, which have been tested across the victim support landscape, law enforcement agencies, and other relevant bodies, will improve the support services and reporting tools for victims, provide greater intelligence and insight to policing for investigations, and allow for greater proactive work to prevent and disrupt fraudsters at scale. The new service expected to be fully operational by early 2024.</p><p>In the meantime, we continue to work closely with the City of London Police, who manage the service, and a number of improvements to the existing system have been put in place over the last year to ensure a smooth transition to the new service.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 01/06/2023 15:35:22 answering member 4462 label Biography information for Tom Tugendhat
tabling member	4799 label Biography information for Charlotte Nichols

1628604

registered interest
date	17/05/2023
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what estimate she has made of the average time taken to investigate cases at Action Fraud.
tabling member constituency	Orkney and Shetland
tabling member printed	Mr Alistair Carmichael
uin	185518
answer	answer is ministerial correction date of answer 22/05/2023 answer text <p>Action Fraud is the national reporting service for fraud but is not responsible for investigations. Reports submitted to Action Fraud are considered by the National Fraud Intelligence Bureau (NFIB) and evaluated to assess the information available which could assist an investigation.</p><p>The NFIB currently aims to review every report for vulnerability within 72 hours of it being received on the NFIB technology platform. All allegations where viable lines of enquiry are identified should be disseminated to the appropriate force within 7– 28 days of reporting, depending on the level of information and evidence available.</p><p>We are working with City of London Police to refresh and upgrade the current Action Fraud service. Improvements include using automation within NFIB to increase its effectiveness.</p><p> </p><p> </p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 22/05/2023 16:55:39 answering member 4462 label Biography information for Tom Tugendhat
tabling member	1442 label Biography information for Mr Alistair Carmichael

1564454

registered interest
date	06/01/2023
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what assessment she has made of the adequacy of the performance of Action Fraud.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	117454
answer	answer is ministerial correction date of answer 16/01/2023 answer text <p>Tackling fraud is a priority for this government. Making it easier and more efficient for the public to report fraud is central to our efforts.</p><p>In light of advances to technology, growing demand on the service and an independent review by Sir Craig Mackey exploring the performance and function of Action Fraud, we are providing over £30 million to City of London Police over the next three years to support the upgrade of the Action Fraud service.</p><p>The upgrade is already underway, with improvements so far including more staff, better trained staff and vulnerable victims being prioritised. In 2023, a new, user-friendly, accessible reporting tool and website will be launched, offering an improved victim experience and simpler pathways to access further support and guidance.</p><p>The new service is expected to be fully operational by 2024. The upgrades will provide better support services and reporting tools for victims, produce greater intelligence and insight for policing so they can investigate more frauds, and allow for greater prevention and disruption at scale using this intelligence.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 16/01/2023 17:54:42 answering member 4462 label Biography information for Tom Tugendhat
tabling member	318 label Biography information for Lord Spellar

1545273

registered interest
date	24/11/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what recent assessment she has made of the (a) performance and (b) efficacy of Action Fraud.
tabling member constituency	Clwyd West
tabling member printed	Mr David Jones
uin	95804
answer	answer is ministerial correction date of answer 29/11/2022 answer text <p>Action Fraud is the national reporting centre for fraud and cyber crime. Reports received by Action Fraud are considered by the National Fraud Intelligence Bureau (NFIB), both of which are operated by the City of London Police as the UK’s lead force for fraud.</p><p>In light of advances to technology and growing demand on the service and an independent review by Sir Craig Mackey exploring the performance and function of Action Fraud, we are providing over £30 million to City of London Police over the next three years to support the upgrade of the Action Fraud service.</p><p>Improvements are already being rolled out on an ongoing basis, with the new service expected to be fully operational by 2024. The upgrades will provide better support services and reporting tools for victims, produce greater intelligence and insight for policing so they can investigate more frauds, and allow for greater prevention and disruption at scale using this intelligence</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 29/11/2022 17:11:19 answering member 4462 label Biography information for Tom Tugendhat
tabling member	1502 label Biography information for Mr David Jones

1539145

registered interest
date	03/11/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department is taking to improve the efficiency of Action Fraud’s customer service; and whether she has plans to introduce a minimum standard of care for fraud victims using that service.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	78797
answer	answer is ministerial correction date of answer 11/11/2022 answer text <p>The Home Office is working with the City of London Police to replace and upgrade Action Fraud, with the new service expected to be fully operational by 2024. Improvements to the existing system are being made on an ongoing basis as part of the upgrade.</p><p>We have already improved the victim experience by enhancing the technology and increasing the staff numbers in the call centre. We will launch a new Action Fraud website in 2023. The National Economic Crime Victim Care Unit, which is being rolled out nationally, provides specialist support to fraud and cybercrime victims.</p><p>As part of the Police Uplift Programme, 725 posts have been dedicated to tackling Serious Organised Crime including fraud. Police and Crime Commissioners and Chief Constables will decide how to allocate further resource they receive through the Programme within their forces. Separately, over the next three years the Home Office is spending some of the £400 million secured to fight Economic Crime in the last Spending Review, to provide additional specialist fraud officers into the City of London Police, Regional Organised Crime Units and the National Crime Agency.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat grouped question UIN 78798 78799 question first answered 11/11/2022 12:33:30 answering member 4462 label Biography information for Tom Tugendhat
tabling member	4591 label Biography information for Sarah Olney

1535900

registered interest
date	25/10/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what proportion of cases referred to Action Fraud in 2021 resulted in a police investigation
tabling member constituency	Ashford
tabling member printed	Damian Green
uin	70923
answer	answer is ministerial correction date of answer 03/11/2022 answer text <p>The Home Office collects information on the number of fraud offences that the National Fraud Investigation Bureau (NFIB) refer to police forces for investigation and on the number of fraud outcomes recorded by the police. This data is published annually as part of the Home Office’s ‘Crime Outcomes in England and Wales’ publication. The latest available data for the year ending March 2022 can be found be here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fstatistics%2Fcrime-outcomes-in-england-and-wales-2021-to-2022%2Fcrime-outcomes-in-england-and-wales-2021-to-2022%23experimental-statistics-investigative-outcomes-assigned-to-fraud-and-computer-misuse-act-cma-offences&amp;data=05%7C01%7CJaspreet.Rihal%40homeoffice.gov.uk%7Caa737cff351646b87fdf08dab7351653%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C638023735872824385%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=akFNBh1A9fltwCa3BkZ990IKgJEmc0VXE1U4iA6nVHY%3D&amp;reserved=0" target="_blank">Crime outcomes in England and Wales 2021 to 2022 - GOV.UK (www.gov.uk)</a>.</p><p>Current official statistics for England and Wales by the Office for National Statistics (ONS) do include fraud but to allow analysis of long-term trends, a headline measure excluding fraud is also captured. Policing, including crime statistics, is devolved in Scotland and Northern Ireland.</p><p>The table below shows the number of fraud reports directly reported into Action Fraud since 2016:</p><table><tbody><tr><td><p><strong>2016</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2018</strong></p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td></tr><tr><td><p><strong>247,864</strong></p></td><td><p><strong>270,520</strong></p></td><td><p><strong>301,123</strong></p></td><td><p><strong>330,340</strong></p></td><td><p><strong>363,489</strong></p></td><td><p><strong>413,789</strong></p></td></tr></tbody></table><p> </p><p>This does not include UK Finance and Cifas data, only crimes that were directly reported into Action Fraud.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat grouped question UIN 70924 70925 question first answered 03/11/2022 17:55:57 answering member 4462 label Biography information for Tom Tugendhat previous answer version 30274 answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat answering member 4462 label Biography information for Tom Tugendhat
tabling member	76 label Biography information for Damian Green

1535902

registered interest
date	25/10/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many incidents of fraud were referred to Action Fraud in each year since 2016 inclusive.
tabling member constituency	Ashford
tabling member printed	Damian Green
uin	70925
answer	answer is ministerial correction date of answer 03/11/2022 answer text <p>The Home Office collects information on the number of fraud offences that the National Fraud Investigation Bureau (NFIB) refer to police forces for investigation and on the number of fraud outcomes recorded by the police. This data is published annually as part of the Home Office’s ‘Crime Outcomes in England and Wales’ publication. The latest available data for the year ending March 2022 can be found be here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fstatistics%2Fcrime-outcomes-in-england-and-wales-2021-to-2022%2Fcrime-outcomes-in-england-and-wales-2021-to-2022%23experimental-statistics-investigative-outcomes-assigned-to-fraud-and-computer-misuse-act-cma-offences&amp;data=05%7C01%7CJaspreet.Rihal%40homeoffice.gov.uk%7Caa737cff351646b87fdf08dab7351653%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C638023735872824385%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=akFNBh1A9fltwCa3BkZ990IKgJEmc0VXE1U4iA6nVHY%3D&amp;reserved=0" target="_blank">Crime outcomes in England and Wales 2021 to 2022 - GOV.UK (www.gov.uk)</a>.</p><p>Current official statistics for England and Wales by the Office for National Statistics (ONS) do include fraud but to allow analysis of long-term trends, a headline measure excluding fraud is also captured. Policing, including crime statistics, is devolved in Scotland and Northern Ireland.</p><p>The table below shows the number of fraud reports directly reported into Action Fraud since 2016:</p><table><tbody><tr><td><p><strong>2016</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2018</strong></p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td></tr><tr><td><p><strong>247,864</strong></p></td><td><p><strong>270,520</strong></p></td><td><p><strong>301,123</strong></p></td><td><p><strong>330,340</strong></p></td><td><p><strong>363,489</strong></p></td><td><p><strong>413,789</strong></p></td></tr></tbody></table><p> </p><p>This does not include UK Finance and Cifas data, only crimes that were directly reported into Action Fraud.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat grouped question UIN 70923 70924 question first answered 03/11/2022 17:55:57 answering member 4462 label Biography information for Tom Tugendhat previous answer version 30378 answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat answering member 4462 label Biography information for Tom Tugendhat
tabling member	76 label Biography information for Damian Green

1440882

registered interest
date	14/03/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what assessment she has made of the effectiveness of Action Fraud.
tabling member constituency	Wolverhampton South West
tabling member printed	Stuart Anderson
uin	139555
answer	answer is ministerial correction date of answer 21/03/2022 answer text <p>Based out of the City of London Police, Action Fraud is the UK’s national reporting centre for fraud and cyber crime and works alongside the National Fraud Intelligence Bureau who are responsible for the assessment of the reports.</p><p>In light of advances in technology and growing demand on the service, as well as reports such as Sir Craig Mackey’s independent review of Action Fraud (<a href="https://www.cityoflondon.gov.uk/assets/About-us/action-fraud-report.pdf" target="_blank">https://www.cityoflondon.gov.uk/assets/About-us/action-fraud-report.pdf</a>), we are working with the City of London Police on plans to refresh and upgrade the current Action Fraud service. We are working to make continuous improvements to the service to make it easier for victims to report fraud, including increasing the number of staff in the call centre.</p><p>At the same time City of London Police have launched a competitive procurement for a new service, to be operational by 2024. This will improve the service to victims, provide greater intelligence and insight to policing on fraud and cybercrime affecting communities, and allow for greater prevention and disruption at scale.</p><p>We are spending an additional £400 million over the next three years to tackle economic crime including fraud, which follows the extra £63m investment prioritised in 2021. Some of this funding will be used in the programme to refresh and upgrade the Action Fraud service.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 21/03/2022 16:57:26 answering member 3969 label Biography information for Damian Hinds
tabling member	4742 label Biography information for Stuart Anderson

1421964

registered interest
date	10/02/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many individual reports of suspected fraud were made to Action Fraud in each quarter since Action Fraud was established.
tabling member constituency	Normanton, Pontefract and Castleford
tabling member printed	Yvette Cooper
uin	122594
answer	answer is ministerial correction date of answer 23/02/2022 answer text <p>The Home Office collects data on the number of fraud cases reported to Action Fraud that have been recorded as criminal offences by the National Fraud Intelligence Bureau (NFIB).</p><p>Such data is published by the Office for National Statistics on a quarterly basis and the most recently available data for the year ending September 2021 can be found, here: <a href="https://www.ons.gov.uk/peoplepopulationandcommunity/crimeandjustice/datasets/crimeinenglandandwalesquarterlydatatables" target="_blank">https://www.ons.gov.uk/peoplepopulationandcommunity/crimeandjustice/datasets/crimeinenglandandwalesquarterlydatatables</a></p><p>A longer running time series, available back to April 2011, is also available in Table A4 here: <a href="https://www.ons.gov.uk/file?uri=%2fpeoplepopulationandcommunity%2fcrimeandjustice%2fdatasets%2fcrimeinenglandandwalesappendixtables%2fyearendingseptember2021/appendixtablesep21finalv2.xlsx" target="_blank">https://www.ons.gov.uk/file?uri=%2fpeoplepopulationandcommunity%2fcrimeandjustice%2fdatasets%2fcrimeinenglandandwalesappendixtables%2fyearendingseptember2021/appendixtablesep21finalv2.xlsx</a></p><p>The Home Office also collects information on the number of fraud offences that the NFIB refer to police forces for investigation and on the number of fraud outcomes, including charges, recorded by the police. This data is published annually as part of the Home Office’s ‘Crime Outcomes in England and Wales’ publication. The latest available data for year ending March 2021 can be found be here:</p><p><a href="https://www.gov.uk/government/collections/crime-outcomes-in-england-and-wales-statistics" target="_blank">https://www.gov.uk/government/collections/crime-outcomes-in-england-and-wales-statistics</a> .</p><p>City of London Police also produce an interactive dashboard of their statistics which shows a breakdown of dissemination rates and outcomes at force level. This can be found here: <a href="https://www.actionfraud.police.uk/data" target="_blank">https://www.actionfraud.police.uk/data</a>.</p><p> </p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 122595 122596 question first answered 23/02/2022 16:47:08 answering member 3969 label Biography information for Damian Hinds
tabling member	420 label Biography information for Yvette Cooper