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<p>Healthwatch England, and the local Healthwatch network, have an important role
in the health and care system. They ensure the patient voice is heard nationally and
locally and this includes how it feels to make a complaint about your healthcare as
set out in <em>Suffering in Silence</em>. Local Healthwatch also signpost people to
advice and support in making a complaint.</p><p> </p><p> </p><p> </p><p>There are
legislative requirements in place which set out an overall framework on how complaints
about health and care services should be handled. In response to <em>Hard Truths</em>,
we initiated a wide-ranging programme of work dedicated to improving complaints handling
involving stakeholders from across the health and care system. Healthwatch England
is a key contributor to this work. Later this year we will set out what has been done
to improve complaints handling in the context of our update on Hard Truths.</p><p>
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