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1464839
registered interest false more like this
date less than 2022-05-23more like thismore than 2022-05-23
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Pension Wise: Telephone Services more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government how many people (1) have booked, or (2) had appointments, in each calendar quarter of (a) 2021, and (b) 2022, with (i) the MoneyHelper Pension helpline, (ii) the PensionWise/MoneyHelper Pensions on divorce helpline, (iii) the PensionWise/MoneyHelper Pension safeguarding helpline, and (iv) the PensionWise/MoneyHelper mid-life pension helpline. more like this
tabling member printed
Baroness Altmann remove filter
uin HL391 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-06-07more like thismore than 2022-06-07
answer text <p>The information requested is available on the MoneyHelper pension take up data dashboard, where it is published quarterly by financial year. It is provided quarterly by calendar year below:</p><p /><table><tbody><tr><td><p><strong>2021</strong></p></td><td><p><strong>MoneyHelper Pensions Helpline*</strong></p></td><td><p><strong>MoneyHelper Pensions Virtual appointments**</strong></p></td><td><p><strong>Pension Wise appointments attended</strong></p></td><td><p><strong>Pension Wise appointments arranged</strong></p></td></tr><tr><td><p><strong>Q1</strong></p></td><td><p>71,522</p></td><td><p>125</p></td><td><p>34,784</p></td><td><p>45,376</p></td></tr><tr><td><p><strong>Q2</strong></p></td><td><p>56,089</p></td><td><p>93</p></td><td><p>32,727</p></td><td><p>45,221</p></td></tr><tr><td><p><strong>Q3</strong></p></td><td><p>39,166</p></td><td><p>113</p></td><td><p>29,061</p></td><td><p>38,344</p></td></tr><tr><td><p><strong>Q4</strong></p></td><td><p>36,465</p></td><td><p>107</p></td><td><p>21,270</p></td><td><p>27,620</p></td></tr><tr><td><p><strong>2021 Total</strong></p></td><td><p><strong>203,242</strong></p></td><td><p><strong>438</strong></p></td><td><p><strong>117,842</strong></p></td><td><p><strong>156,561</strong></p></td></tr></tbody></table><p>*The Pensions Helpline is a general pensions guidance service that anyone can contact with any pensions query – this service does not require appointments booked and is delivered across multiple channels. As such, this data includes the following:</p><ul><li>Helpline calls</li><li>Webchat</li><li>Online enquiries</li><li>Attendance at outreach events</li></ul><p>**MoneyHelper Pensions virtual appointments cover Divorce appointments, Mid-Life Pensions Review appointments for the self-employed, and Pension Loss appointments. Data on Pensions Safeguarding appointments has not yet been published.</p><p /><table><tbody><tr><td><p><strong>2022</strong></p></td><td><p><strong>MoneyHelper Pension helpline*</strong></p></td><td><p><strong>MoneyHelper Pensions Virtual appointments**</strong></p></td><td><p><strong>Pension Wise appointments attended</strong></p></td><td><p><strong>Pension Wise appointments arranged</strong></p></td></tr><tr><td><p><strong>Q1</strong></p></td><td><p>52,779</p></td><td><p>93</p></td><td><p>31,620</p></td><td><p>41,624</p></td></tr></tbody></table><p>*The Pensions Helpline is a general pensions guidance service that anyone can contact with any pensions query – this service does not require appointments booked and is delivered across multiple channels. As such, this data includes the following:</p><ul><li>Helpline calls</li><li>Webchat</li><li>Online enquiries</li><li>Attendance at outreach events</li></ul><p>**MoneyHelper Pensions virtual appointments cover Divorce appointments, Mid-Life Pensions Review appointments for the self-employed, and Pension Loss appointments. Data on Pensions Safeguarding appointments has not yet been published.</p>
answering member printed Baroness Stedman-Scott more like this
question first answered
less than 2022-06-07T15:33:06.703Zmore like thismore than 2022-06-07T15:33:06.703Z
answering member
4174
label Biography information for Baroness Stedman-Scott more like this
tabling member
4533
label Biography information for Baroness Altmann more like this