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<p>The purpose of the Service Complaints system is to provide all serving and former
Service personnel with a process that is fair, effective and efficient and one, in
which they can have confidence to raise matters of concern relating to their Service,
and to seek redress. It is the responsibility of all those involved to ensure that
complaints are handled confidentially, fairly, promptly and correctly.</p><p>Once
a Service Complaint has been received, the procedures for handling and deciding a
complaint are set out in Joint Service Publication (JSP) 831: Redress of Individual
Grievances: Service Complaints. This JSP contains the policy and direction on Service
Complaints and guidance on the processes involved and best practice to apply.</p>
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