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<p>In October 2015 the Government published guidance on departments’ use of telephone
prefixes and freephone numbers which can be found here:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/470411/20151006_Customer_phone_lines_draft_guidance_October_2015.pdf"
target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/470411/20151006_Customer_phone_lines_draft_guidance_October_2015.pdf</a></p><p>Departments
are responsible and accountable for their choice of number prefix, supported by an
appropriate numbering policy position. Where appropriate, departments must justify
exceptions to the guidance. Information regarding Departments’ use freephone numbers
is not held centrally. Departments should be contacted directly regarding this.</p>
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