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<p>Our systems do not allow us to provide the data requested. However, we can confirm
fully functioning Aspen cards, including translated instructions on how to activate
them, were distributed to all service users via first class post prior to the transition
date of 24 May. The vast majority of service users who held a previous Sodexo Aspen
card on 24<sup>th</sup> May - the date the new service went live - have now activated
their new PFS Aspen card.</p><p>Those who have issues or are unsure how they can activate
their cards are able to contact the 24/7 Migrant Help helpline. Where service users
do not have active cards, Emergency Cash Payments (ECP) are being requested (accommodation
providers can facilitate these) to ensure service user’s critical needs are met.</p><p>Our
latest available management information proposes the following approximations for
the activation of cards amongst those who previously held a Sodexo card prior to 24
May:</p><ul><li>As of 28/05 – approximately 73% of service users has activated their
card</li><li>As of 04/06 – this figure rose to approximately 83%</li><li>As of 22/06
–over 93% of service users had activated their new Aspen card</li><li>As of 09/07
– over 95% had activated their card</li></ul><p><em>[These figures have been taken
from a live operational database and have not been quality assured to National Statistics
or Official Statistics publication standard].</em></p><p>We continue to work with
strategic delivery partners to ensure all cards are successfully received and activated
with the appropriate service users being targeted for assistance.</p>
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