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<p>The performance of all CRCs is robustly managed by the department and we will not
hesitate to take action if standards fall short. Contract Management teams rigorously
monitor performance across all CRCs. Where poor performance has been identified; relevant
contractual levers are applied including service credits and performance improvement
plans to drive up the performance standards as required. As of July 2018, there were
35 specific improvement plans in place across 15 of the CRCs and covering 10 service
metrics.</p><p> </p><p>On 16 May 2019 the Government made an announcement by setting
out plans for the future of probation in England and Wales. From spring 2021, our
reforms will see a stronger role for the National Probation Service in managing all
offenders, greater voluntary sector involvement in rehabilitation, and the private
sector leading where it has specialist experience and can support innovation.</p>
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