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450982
registered interest false more like this
date less than 2016-02-05more like thismore than 2016-02-05
answering body
HM Treasury more like this
answering dept id 14 more like this
answering dept short name Treasury more like this
answering dept sort name CaTreasury more like this
hansard heading Revenue and Customs: Correspondence more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask Mr Chancellor of the Exchequer, what plans his Department has to improve HM Revenue and Customs' response times to written correspondence from members of the public. more like this
tabling member constituency Ayr, Carrick and Cumnock more like this
tabling member printed
Corri Wilson more like this
uin 26020 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2016-02-12more like thismore than 2016-02-12
answer text <p>HM Revenue and Customs (HMRC) has taken major steps to improve their customer service, including recruiting 3,000 new staff into customer service roles and undertaking their biggest-ever training programme to enable them to build customer support teams that can move across a wide range of work according to customer demand. HMRC have also introduced digital mail scanning to help manage the more than 1million items of post they receive every month.</p> more like this
answering member constituency South West Hertfordshire more like this
answering member printed Mr David Gauke more like this
question first answered
less than 2016-02-12T14:24:06.203Zmore like thismore than 2016-02-12T14:24:06.203Z
answering member
1529
label Biography information for Mr David Gauke more like this
tabling member
4448
label Biography information for Corri Wilson more like this