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388880
registered interest false more like this
date less than 2015-07-09more like thismore than 2015-07-09
answering body
HM Treasury more like this
answering dept id 14 more like this
answering dept short name Treasury more like this
answering dept sort name Treasury more like this
hansard heading Welfare Tax Credits more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask Mr Chancellor of the Exchequer, what service level agreements HM Revenue and Customs has with Concentrix for turnaround time on tax credit queries; and what assessment he has made of the contractor's performance in meeting those targets in each of the last 12 months. more like this
tabling member constituency Angus remove filter
tabling member printed
Mike Weir more like this
uin 6489 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2015-07-20more like thismore than 2015-07-20
answer text <p>HM Revenue and Customs’ (HMRC’s) contract with SYNNEX-Concentrix UK Limited, signed in May 2014, provides additional capacity to review and correct tax credit claims that are potentially based on incorrect information.</p><p> </p><p> </p><p> </p><p>Full details of the contractual arrangements, including agreed performance indicators, put in place in respect of the intervention service can be found at <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a></p><p> </p><p> </p><p> </p><p>HMRC regularly monitors the performance of contractors but, due to the commercially sensitive nature of this information, it does not disclose such information.</p><p> </p> more like this
answering member constituency South West Hertfordshire more like this
answering member printed Mr David Gauke more like this
question first answered
less than 2015-07-20T15:38:14.627Zmore like thismore than 2015-07-20T15:38:14.627Z
answering member
1529
label Biography information for Mr David Gauke more like this
tabling member
1384
label Biography information for Mike Weir more like this