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max ddp modified	2019-07-25T10:16:53.035Z
tabling member constituency	Walsall North
min answer date	2014-04-07
ddp created	2014-04-01T21:11:02.413Z

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

46245

registered interest

date

01/04/2014

answering body

Department for Energy and Climate Change

answering dept id

answering dept short name

Energy and Climate Change

answering dept sort name

Energy and Climate Change

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Energy and Climate Change, whether customers phoning Ofgem can speak to an employee in addition to using the automatic system; whether it is Ofgem's policy to advise callers to contact the nearest citizen's advice bureau for queries on energy firms and prices; and if he will make a statement.

tabling member constituency

Walsall North

tabling member printed

Mr David Winnick

uin

194650

answer

is ministerial correction

date of answer

07/04/2014

answer text

<p>Telephone calls to Ofgem's main telephone number initially lead to an automated system, where complaints or inquiries about an energy company or a need for advice lead to a recorded message advising the person to contact the relevant energy company or Government-funded Citizen's consumer service. If callers wish to speak to a named person, have an inquiry about Ofgem policies or have any other inquiry they will be transferred to a person.</p>

answering member constituency

Sevenoaks

answering member printed

Michael Fallon

question first answered

07/04/2014 12:00:00

answering member

88

label	Biography information for Sir Michael Fallon

tabling member

316

label	Biography information for Mr David Winnick