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<p>Since 2013, through using a range of tools, we have improved the Department’s efficiency
without dropping our performance levels. Our latest published figures show that we:</p><ul><li>delivered
the lowest unemployment rate since 1974, getting on average 1,000 people into work
every day since 2010</li><li>processed 78% of new claims within planned timescales
and achieved customer satisfaction of 81%</li><li>processed Universal Credit (UC)
faster - UC Full Service claimants for households with new claims receiving full payment
on time had increased to around 86% in February 2019</li></ul>
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