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<p>Feedback from Presenting Officers has contributed to our new approach which includes
contacting claimants, where appropriate, to see if there is information that would
enable us to change the decision ourselves. To support this, we are investing additional
time for communication, evidence gather and review. This approach supports our aim
- to make the right decision as early as possible - so claimants don’t need to progress
to the Appeal stage.</p><p> </p><p>It is still too early to assess the full impact
of this approach. However initial feedback has been positive and the recently published
PIP Official Statistics up to April 2019 showed an increase in the proportion of decisions
changed at the Mandatory Reconsideration stage since the approach was implemented.</p>
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