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<p /> <p /> <p>Appeals against Employment and Support Allowance decisions decreased
by just under 90% in the first quarter of this year compared with the same period
in 2013.</p><p> </p><p>Our reforms to the appeals process mean claimants are now contacted
much earlier, with the decision explained to them, and – through Mandatory Reconsideration
– they are given the opportunity to provide further evidence. This is helping to resolve
disputes as early as possible, and avoids the need for costly and protracted appeals.</p><p>We
are using feedback from the First tier Tribunal to improve our approach to decision-making
as part of the Department's continuous improvement work, and where we identify improvements,
we will make them.</p>
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