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date	2023-09-20
tabling member printed	Lord Wigley
min answer › date of answer	2018-12-04
min answer › question first answered	2020-10-29T17:34:28.857Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

1662259

registered interest

date

20/09/2023

answering body

Cabinet Office

answering dept id

answering dept short name

Cabinet Office

answering dept sort name

Cabinet Office

hansard heading

Public Sector: Email

house id

legislature

25277

pref label	House of Lords

question text

To ask His Majesty's Government whether they intend to introduce legislation to require all providers of public services (whether the provider is a public body or in the private sector), to provide a facility, whenever they email customers or potential customers, for that email to be answered by email and not to prevent a response with a "no-reply" communication address.

tabling member printed

Lord Wigley

uin

HL10390

answer

is ministerial correction

date of answer

04/10/2023

answer text

The Cabinet Office is not aware of any plans to introduce legislation preventing departments from responding with a "no reply" email.Each department is responsible for deciding how it communicates with members of the public by email.Some departments may wish to send emails from a "no reply" email address to ensure that follow up emails are sent through the correct routes and handled consistently and effectively. However, all departments will either have an email address or a contact form that can be accessed on <a href="http://gov.uk/" target="_blank">GOV.UK</a> for members of the public.

answering member printed

Baroness Neville-Rolfe

question first answered

04/10/2023 12:50:56

answering member

4284

label	Biography information for Baroness Neville-Rolfe

tabling member

547

label	Biography information for Lord Wigley