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1586463

registered interest
date	17/02/2023
answering body	Department for Business and Trade
answering dept id	214
answering dept short name	Business and Trade
answering dept sort name	Business and Trade
hansard heading	Delivery Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business and Trade, what assessment she has made of the potential merits of introducing legislative proposals to require delivery companies to provide proof of delivery notices rather than notices of delivery.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	147262
answer	answer is ministerial correction date of answer 22/02/2023 answer text <p>The Government currently has no plans to change postal services legislation.</p><p> </p><p>Ofcom is the independent regulator for the sector with the responsibility and powers to regulate postal services.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 22/02/2023 13:27:38 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4443 label Biography information for Carol Monaghan

1586464

registered interest
date	17/02/2023
answering body	Department for Business and Trade
answering dept id	214
answering dept short name	Business and Trade
answering dept sort name	Business and Trade
hansard heading	Delivery Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business and Trade, if her Department will take steps to help improve service delivery standards of parcel delivery companies.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	147263
answer	answer is ministerial correction date of answer 27/02/2023 answer text <p>Ofcom, which is the independent regulator for the sector, has powers to impose requirements on postal operators to protect customers.</p><p> </p><p>In its review of the regulatory framework for post last year, Ofcom concluded that competition in the parcels market was driving benefits for consumers but that there were some problems that needed to be addressed. It proposed new guidance on complaints handling processes for parcel operators which will take effect from 1 April 2023. Ofcom has committed to ongoing monitoring and to consider enforcement action, or further regulation, if progress is not made.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 27/02/2023 15:34:32 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4443 label Biography information for Carol Monaghan

1586465

registered interest
date	17/02/2023
answering body	Department for Business and Trade
answering dept id	214
answering dept short name	Business and Trade
answering dept sort name	Business and Trade
hansard heading	Delivery Services: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business and Trade, whether she plans to introduce legislative proposals to help ensure that parcel delivery companies are providing high levels of customer service.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	147264
answer	answer is ministerial correction date of answer 23/02/2023 answer text <p>The Postal Service Act 2011 already provides Ofcom, as the independent regulator for the sector, with powers to impose requirements on postal operators to protect customers. Ofcom's current consumer protection condition requires all postal operators to establish simple and inexpensive procedures for dealing with consumers’ complaints about postal services.</p><p> </p><p>Following its review of the regulatory framework for post last year, Ofcom proposed new guidance on complaints handling processes for parcel operators which will take effect from 1 April 2023. Ofcom has committed to ongoing monitoring of the new provisions and to consider enforcement action, or further regulation, if progress is not made.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 23/02/2023 10:38:20 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4443 label Biography information for Carol Monaghan