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<p>All assessment providers are required to ensure that all health professionals (HP)
carrying out assessments have sufficient training and knowledge of the clinical aspects
and likely overall functional effects of a wide range of health conditions and impairments.</p><p>
</p><p>To ensure a high standard is maintained the department has an Independent Audit
function that continually monitors performance and provides feedback to providers.
Audit refers to a comprehensive check of the elements of the assessment, including
the evidence collection, further evidence provided, and the assessment report completed
by the HP. The check is completed against a set of guidelines to ensure a consistent
approach is taken. This ensures that assessment reports are fit for purpose, clinically
justified and sound, and provide sufficient information for the department to make
an informed decision on entitlement to benefit.</p><p> </p><p>Providers work with
the department to continuously improve assessment quality through a range of measures
including audit procedures. We also measure the adequacy of HP training through customer
satisfaction surveys undertaken by independent third parties. All providers have consistently
exceeded their customer satisfaction targets of 90% for Personal Independence Payment
and 92% for the Work Capability Assessment.</p><p> </p>
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