answer text |
<p>The Government is committed to tackling financial exclusion and discrimination
and aims for everyone, whatever their background, age or income, to be able to access
useful and affordable financial products and services. The Government works closely
together with regulators, the financial services industry and other stakeholders,
to ensure that all consumers of financial services are appropriately protected.</p><p>
</p><p>In February 2021, the FCA published its finalised guidance for firms on the
fair treatment of vulnerable customers, setting out a number of areas of best practice.
This guidance explores, among other things, how firms can understand the needs of
vulnerable customers and provide targeted services for this cohort.</p><p> </p><p>In
addition, like all service providers, financial services firms are bound under the
Equality Act 2010 to make reasonable adjustments, where necessary, in the way they
deliver their services.</p>
|
|