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1356291

registered interest
date	16/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the (a) challenges and (b) merits of personal independence payment phone assessments.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	50698
answer	answer is ministerial correction date of answer 23/09/2021 answer text <p>During the coronavirus pandemic, we carried out assessments by telephone as a temporary measure. The feedback on telephone assessments has so far been positive: in a recent survey published by the Department, the majority of people who had a telephone assessment for PIP or for their WCA were ‘satisfied’ or ‘very satisfied’.</p><p> </p><p>In Shaping Future Support: The Health and Disability Green Paper, we are consulting on the use of telephone and video assessments as an alternative to face-to-face in the future and want to fully evaluate their effectiveness. We have asked for views about the different ways to provide assessments, and how to improve telephone assessments to ensure they are as accurate and effective as possible. It is important that people continue to receive consistent and accurate decisions irrespective of the type of assessment they go through.</p><p> </p><p>DWP Survey results of claimants who have received a telephone assessment are published here: <a href="https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc" target="_blank">Claimant experience of telephone-based health assessments for PIP, ESA and UC - GOV.UK (www.gov.uk)</a></p><p><strong> </strong></p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 23/09/2021 10:07:23 answering member 1609 label Biography information for Chloe Smith previous answer version 22840 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
tabling member	4440 label Biography information for Marion Fellows

1356292

registered interest
date	16/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department plans to provide personal independence payment claimants with a choice of being assessed by phone or face-to-face; and if her Department will take steps to help ensure that claimants can make an informed choice about how they would prefer to be assessed.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	50699
answer	answer is ministerial correction date of answer 23/09/2021 answer text <p>In Shaping Future Support: The Health &amp; Disability Green Paper, we are consulting on the use of telephone and video assessments as an alternative to face-to-face in the future. We have asked for views about the different ways to provide assessments, and how to improve telephone assessments to ensure they are as accurate and effective as possible.</p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 23/09/2021 14:19:13 answering member 1609 label Biography information for Chloe Smith previous answer version 22841 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
tabling member	4440 label Biography information for Marion Fellows

1356297

registered interest
date	16/09/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of personal independence claimants had their award changed at mandatory reconsideration stage following (a) an assessment by phone and (b) a face-to-face assessment between 1 April 2019 and 31 March 2020.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	50704
answer	answer is ministerial correction date of answer 23/09/2021 answer text <p>The specific information requested is not readily available and to provide it would incur disproportionate cost. Telephone assessments were not used before late March 2020. For the two providers of medical assessments this was on 23<sup>rd</sup> March 2020 (Capita) and 6<sup>th</sup> April 2020 (IAS) respectively. Therefore, the vast majority of Personal Independence Payment (PIP) assessments for 2019-20 would have been face-to-face, with some paper based assessments.</p><p> </p><p> </p><p>The available information on PIP Mandatory Reconsiderations (MRs) and appeals in relation to Personal Independence Payment is published here:</p><p> </p><p><a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-july-2021" target="_blank">Personal Independence Payment statistics to July 2021 - GOV.UK (www.gov.uk)</a></p><p> </p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 23/09/2021 10:03:22 answering member 1609 label Biography information for Chloe Smith previous answer version 22842 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
tabling member	4440 label Biography information for Marion Fellows