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1139298
star this property registered interest false more like this
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Home Office remove filter
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
unstar this property hansard heading Biometrics: Luton more like this
star this property house id 1 more like this
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25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what assessment his Department has made of the effect of the closure of the Crown post office in Luton on the accessibility to biometric information services for visa or immigration applications. more like this
star this property tabling member constituency Luton South more like this
star this property tabling member printed
Mr Gavin Shuker more like this
star this property uin 277707 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-07-22more like thismore than 2019-07-22
star this property answer text <p>Customers making immigration applications can no longer use Post Office branches to enrol their biometrics in the majority of cases. Most customers now enrol their biometrics at a UK Visas &amp; Citizenship Application Service (UKVCAS) centre.</p><p>The previous service offered by the Post Office was biometric enrolment only, whereas the new UKVCAS service brings together multiple services to make the application process more streamlined.</p><p>The UKVCAS service is run by our commercial partner, Sopra Steria Ltd (SSL), who undertook market research to identify service locations; their research included the impact on customer travel time, cost and accessibility. The results of this were that 62% of customers will, on average, have to travel less than 25 miles to visit a core service point, with 78% travelling less than 50 miles.</p><p>SSL can also cater for customers who wish to have more flexible, on-demand, mobile application services, for example at university campuses, employers’ offices or individual customers’ homes.</p><p>As part of this contract SSL continuously captures and analyses customer feedback and reviews customer demand to ensure there is sufficient capacity. During May and June SSL opened six additional sites: Manchester, Cardiff, Exeter, Leeds, Sheffield and Edinburgh, with the view to open more.</p><p>For information on the closest core and enhanced service points to Luton, please see the UKVCAS website at: <a href="https://www.ukvcas.co.uk/locations.%20" target="_blank">https://www.ukvcas.co.uk/locations. </a></p>
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
remove filter
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4048
star this property label Biography information for Caroline Nokes more like this
unstar this property tabling member
4013
unstar this property label Biography information for Mr Gavin Shuker more like this