Linked Data API

Show Search Form

Search Results

1132882
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Social Security Benefits: Veterans more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to the Forces in Mind Trust report entitled Social security benefits and transitions from military to civilian life, published in June 2019, what steps she is taking to ensure that her officials are given adequate training to support ex-service personnel with their benefit claims. more like this
star this property tabling member constituency Newcastle-under-Lyme more like this
star this property tabling member printed
Paul Farrelly more like this
star this property uin 266118 remove filter
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-06-24more like thismore than 2019-06-24
star this property answer text <p>DWP equips our people with a variety of training to help them serve and support all clients who have complex needs, including ex-service personnel, to make claims to all DWP.</p><p> </p><p>We attach a great deal of importance to meeting our commitments under the Armed Forces Covenant and we were pleased to see that the report recognised some of the excellent work undertaken by DWP staff to support veterans. We have also already made a number of improvements.</p><p> </p><p>In February 2019 we launched a refreshed job description for the Armed Forces Champion (AFC) which sets out what is expected of an AFC, the key relationships they need to form and other useful resources available to them.</p><p> </p><p>The Armed Forces Champions ensure the support, advice and guidance offered by Jobcentre Plus reflects the needs of service leavers and the wider armed forces community in their district. Information about benefits is freely available on GOV.UK and many of our AFC work directly with military bases to provide additional information.</p><p> </p><p>Work Coaches in every Jobcentre have all the information they need to offer a tailored service to all claimants and have access to a District Provision Tool which outlines sources of help and provision available locally, including support specific to service leavers.</p><p>The Department’s learning products emphasise the importance of treating each claimant as an individual in order to identify and meet their specific needs, whatever they may be.</p><p> </p><p>There is also further DWP learning addressing the broader awareness, skills and behaviours required when dealing with all those transitioning from military to civilian life.</p><p> </p><p>We keep our training under review and are always open to ideas and considerations on how to improve the services we offer.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-06-24T16:47:04.267Zmore like thismore than 2019-06-24T16:47:04.267Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
unstar this property tabling member
1436
unstar this property label Biography information for Paul Farrelly more like this